Hays Travel - Morpeth Reviews 

1,269
TrustScore 5 out of 5

4.9

4 Market Place, NE61 1HG Morpeth, GB


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Rated 5 out of 5 stars

Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more

Company replied

Rated 5 out of 5 stars

As always in the Morpeth branch the service was excellent. Joanne did our booking for us this time and was very polite, professional and helpful. We always have great service at this branch.

Company replied

Rated 5 out of 5 stars

Greeted with the usual welcoming smile from Joanne who asked what she could do to help us. We were booking for a family of eleven all with different ideas as to why we should have a Villa or a hotel... See more

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Rated 5 out of 5 stars

Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Market Place, NE61 1HG, Morpeth, United Kingdom

  • 01670 897461

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,269)

122,060 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Customer Service

Once again, an absolute 1st class service from Robyn, booking our cruise for 2027.
Customer service is exceptional. This is the 4th holiday booked with Robyn this year. You are a star, thank you so much. Highly recommend Hays Travel Morpeth.

May 5, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We're happy to hear that you consistently receive first-class service. It's wonderful to know your holiday booking experiences have been exceptional. Thank you for your continued trust and high recommendation. Robyn :)

Rated 5 out of 5 stars

I told the agent what we wanted

I told the agent what we wanted. 2 options sent by e mail. one was great so we did everything by phone. Actually upgraded our room and got an excellent price.

May 4, 2026
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Reply from Hays Travel - Morpeth

Hi Carol :)

Thank you for your lovely review, I hope both you & Mr Bruce have the most amazing time, the hotel looks brill! - Rachael & Robyn

Rated 5 out of 5 stars

Excellent service as per normal .I was…

Excellent service as per normal .I was served by a young woman called Heidi .I think she is currently getting trained up but you wouldn’t have thought it .She was so lovely and really professional at the way she handled my booking .so helpful even sending a email to my hotel to ask for a special request for my family .She also took time to ring me to tell me that only 1 room was left available so I didn’t miss out on the hotel and the holiday that me and my family wanted .She will be such a assist to the Morpeth branch and she is credit to the staff who are currently helping her with her training .I Look forward to booking many more family holidays and especially my upcoming honeymoon which will be hopefully in September 🤞🙏Well done Girls and thank you Heidi 👍

April 28, 2026
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Reply from Hays Travel - Morpeth

I appreciate you taking the time to share your kind words. I'm so happy to hear that you had such a positive experience. We look forward to assisting you with future bookings, including your honeymoon at our Morpeth Branch!
Thanks Heidi

Rated 5 out of 5 stars

Great customer service

As always Robyn looked after us very smooth experience. We always go to Hays Morpeth to book all of our holidays from Cruise’s, family Holidays to weekend breaks.

Thanks again
Ian&karen

May 4, 2026
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Reply from Hays Travel - Morpeth

We're happy to hear that you consistently have a smooth booking experience with us for all your holiday needs. We appreciate your continued custom with our agency.


Kind Regards
Robyn w

Rated 5 out of 5 stars

Well done Rachel

Well done Rachel, you were very helpful in booking our next holiday, we got exactly what we were looking for,all the staff at the Morpeth branch are so lovely and helpful, keep up the good work👍

April 26, 2026
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Reply from Hays Travel - Morpeth

We're so happy to hear that you got exactly what you were looking for! It's great to know that we could provide such helpful service. Thank you for your kind words. I hope you enjoy Benidorm.
Thanks Rachael

Rated 5 out of 5 stars

Fantastic service

Fantastic service

May 3, 2026
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Reply from Hays Travel - Morpeth

Thanks for taking the time to give feedback, it is very much appreciated. I'm sure this Australia cruise will be a trip of a lifetime for you both :)
Kind Regards Robyn W.

Rated 5 out of 5 stars

Very impressed

Robyn was fab. Phoned me up and explained the prices for the cruise. She was very helpful and answered all my questions. My partner went into the store to pay the deposit and her experience in the shop was great. Everyone was very helpful and explained everything that we needed to know. Highly recommend.

May 1, 2026
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Reply from Hays Travel - Morpeth

Hi Davey :)

Thanks for your lovely review, it was lush to meet you & Sonya.
I hope your first cruise is amazing & it'll be here before we know it!
See you both shortly - Robyn H :)

Rated 5 out of 5 stars

Natalie at hays travel morpeth was…

Natalie at hays travel morpeth was excellent. Took that extra time to help me find the ideal holiday with met requirements. Great service!

April 27, 2026
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Reply from Hays Travel - Morpeth

We're so happy to hear that you received excellent service. It's great to know that our team helped you find the ideal holiday and met your requirements.

Kind Regards
Hays Travel Morpeth

Rated 5 out of 5 stars

Robyn Weddell Morpeth Hays Travel

Robyn Weddell was phenomenally good at looking for and finding suitable holiday recommendations based on the specific requirements I had. She researched, compared and checked every aspect of each suggestion - which made making the final decision and booking easier.
She is extremely knowledgeable and it is clearly evident how much she thrives in her role and enjoys helping - first class customer service.
I would highly recommend Robyn and Morpeth Hays Travel to anyone

April 26, 2026
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Reply from Hays Travel - Morpeth

We appreciate you taking the time to share your experience. I am so glad to hear that I was able to provide such helpful and knowledgeable service, making your holiday booking easier. We're delighted you recommend our agency!

Kind Regards
Robyn W

Rated 5 out of 5 stars

Amazing team booked with them excellent…

Amazing team booked with them excellent customer service I'd recommend book through Hays travel morpeth

April 10, 2026
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Reply from Hays Travel - Morpeth

Hi Teresa thanks so much for taking the time to leave us a lovely review. Hope you have a wonderful time in Majorca :)

Rated 5 out of 5 stars

Excellent service

It was excellent it was like talking to a good friend!
A lovely young lady great with my mum who is 90 yrs young .Roybin was kind and spoke appropriately to my Mum with respect to hear hearing difficulties.
I will always come back to Hayes great staff personal service booking process no bother at all thank you all booked up for Mexico sue sanderson

April 23, 2026
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Reply from Hays Travel - Morpeth

Hi sue we appreciate your kind words regarding the service and respect shown to your mother. Thank you for your continued loyalty, and we hope you enjoy your trip to Mexico!
Thankyou Robyn H :)

Rated 4 out of 5 stars

Very helpful used hays travel for all…

Very helpful used hays travel for all holidays. Very patient n polite

April 23, 2026
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Reply from Hays Travel - Morpeth

Hi Tracey thanks for this lovely review and your continued loyalty to us. Hope you have the best time in Marrakesh Thanks Robyn H :)

Rated 5 out of 5 stars

As ever

As ever, always very polite staff

April 22, 2026
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Reply from Hays Travel - Morpeth

Hi Dorothy Thanks for taking the time to leave us a review hope you have the best time in Port Dénia :)

Rated 5 out of 5 stars

The assistant was very helpfull…

The assistant was very helpfull considering I only wanted to book a quick weekend away.

April 19, 2026
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Reply from Hays Travel - Morpeth

We're happy to hear that our assistant was helpful in booking your quick weekend away. Thank you for your positive feedback and 5-star rating! Thanks Rachael :)

Rated 5 out of 5 stars

Hays Travel, our goto local travel agents are outstanding.

I saw a holiday advertised in their window and went in to enquire. The gave full details of what to expect before and during the holiday. They booked our holiday tickets, insurance, carparking and will sort out boarding passes and seating arrangements for the flights. The staff were so helpful and knowledgeable. A first class service.

April 16, 2026
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Reply from Hays Travel - Morpeth

We're happy to hear that you found our team helpful and knowledgeable. It's great to know we provided a first-class service by handling all your holiday needs. Thank you for your positive feedback!

Kind Regards
Joanne

Rated 5 out of 5 stars

Always made to feel very welcome and…

Always made to feel very welcome and the staff are all lovely at Morpeth. I can rely on them to help me when I go in to try and sort out my holidays

April 16, 2026
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Reply from Hays Travel - Morpeth

Heather lewington,

We appreciate your kind words! It's great to know you feel welcome and can rely on our team in Morpeth to help you arrange your holidays. It is always my pleasure and I know you will love the river cruise

Kind Regards
Vicky

Rated 5 out of 5 stars
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We appreciate you taking the time to share your kind words regarding our team's helpful and friendly service; we are grateful for your review.

Kind Regards
Joanne

Rated 5 out of 5 stars

great friendly service

great friendly service, looked at different options to find the best deal

April 14, 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We appreciate your kind words! We are so happy we could provide friendly service and explore options to find the perfect deal for you. Have the best time in Benidorm

Kind Regards
Robyn w

Rated 4 out of 5 stars
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Alan Chambers,

We're happy you discovered what you wanted. Thank you for your feedback; we appreciate it greatly.

Kind Regards
Rachael

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