Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always in the Morpeth branch the service was excellent. Joanne did our booking for us this time and was very polite, professional and helpful. We always have great service at this branch.
Company replied
Greeted with the usual welcoming smile from Joanne who asked what she could do to help us. We were booking for a family of eleven all with different ideas as to why we should have a Villa or a hotel... See more
Company replied
Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Market Place, NE61 1HG, Morpeth, United Kingdom
- 01670 897461
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Morpeth
Anne,
We appreciate your kind words and that you book with us. We are always happy to help you arrange your holidays.
Have the best time in Majorca
Thanks
Vicky :)
The staff was brilliant took time to…
The staff was brilliant took time to explain everything thanks Victoria
April 2, 2026
Reply from Hays Travel - Morpeth
Patricia Machin,
We appreciate your positive feedback and are so happy we could thoroughly explain everything to you. Thank you for your kind words.
Hope you enjoy your first time in Corfu.
Thanks
Vicky
The staff in general were very…
The staff in general were very professional, managed to get a great hotel at a decent price.
March 25, 2026
Reply from Hays Travel - Morpeth
Hi Keith,
Thank you for your lovely review, I am glad I was able to get you all sorted with another holiday.
I hope you all have a great time while :) - Robyn W
Reply from Hays Travel - Morpeth
Thank you so much it is always our pleasure arranging your holiday and i know you love this hotel. Have the best time in Majorca Thanks Vicky
Great service
Robin H in morpeth branch, very helpful and patient with us, gave great advice
March 30, 2026
Reply from Hays Travel - Morpeth
Hi Heather & Bruce :)
Thank you for your lovely review!
I am glad we managed to get Croatia & 2028 cruise secured for you guys!
Excited to hear all about it x - Robyn H
Girl who attended to us couldn’t have…
Girl who attended to us couldn’t have been more helpful and pleasant. Very happy.
March 31, 2026
Reply from Hays Travel - Morpeth
Hello Ian, Thank you for your lovely review for Natalie. We are so pleased you are happy with her service. We hope you have a great time in Corfu - Rachael :)
I am mot a new customer to Hays
I am mot a new customer to Hays. I return because they are always helpful, polite and pleasant. The staff are professional and no request seems to be too much trouble.
Thank you Hays
March 28, 2026
Reply from Hays Travel - Morpeth
We appreciate your continued trust in us. It's great to know our team consistently provides helpful, courteous, and efficient service to you. Thank you Rachael
Joanne was lovely as always friendly…
Joanne was lovely as always friendly and very helpful.
March 28, 2026
Reply from Hays Travel - Morpeth
jacqueline toner,
We appreciate your kind words! We are so happy to hear that you found our service helpful and friendly. Thank you for booking with us!
Kind regards
Hays Travel Morpeth
Great service at Morpeth hays
Heidi and Joanne have been a great help with my booking relating to a wedding in Italy. We needed connecting flights and hotel accomodation at either side of the 3 day wedding.
They were able to work out a great trip, listening to our requirements and giving us a great package
I checked online and the price they quoted was compatible, far less hassle and risky than planning independent components and hoping they joined together.
March 20, 2026
Reply from Hays Travel - Morpeth
We're happy to hear that we could assist with your booking for the wedding in Italy. It's great that we were able to create a package that met your requirements. Thank you for your kind words! Have the best time in Florence.
Thanks Joanne
Can't fault the professionalism and…
Can't fault the professionalism and support from Hays won't use anybody else.
March 20, 2026
Reply from Hays Travel - Morpeth
Thank you for this lovely feedback, it is very much appreciated. It was a pleasure to book your next trip and am sure you will love going back to Malta after all these years :) Regards Natalie
Fabulous service as always
March 20, 2026
Reply from Hays Travel - Morpeth
Thank you for the review, it is always a pleasure having you in and helping find your holidays! I hope you all have a great time and the Lionesses get the win! Robyn W :)
We had a great experience
We had a great experience, holiday booked in double quick time and meets our needs. Very informative and helpful.
March 18, 2026
Reply from Hays Travel - Morpeth
Thank you for your lovely comments, I know you will have the best time in Jersey :) I do need to get there myself one day .
Joanne
Reply from Hays Travel - Morpeth
Christopher,
We appreciate you sharing your experience; we are so glad our service was helpful and efficient for you. I hope you have the best time in Portugal
Thanks
Joanne
Great staff
Lovely helpful staff .I changed my booking , they couldn’t have been more helpful & reassuring.
March 10, 2026
Reply from Hays Travel - Morpeth
Thank you for the lovely review Tracey glad we managed to get sorted :)
Reply from Hays Travel - Morpeth
Thank you so much it was my pleasure booking such an amazing cruise for you.
Thanks Robyn w
Good service very helpful able to tell…
Good service very helpful able to tell us what we wanted to know about the ship
March 5, 2026
Reply from Hays Travel - Morpeth
Mrs Pollitt,
We appreciate you sharing your feedback. We are happy to hear that our service was helpful and informative about the ship.
morpeth, Hays Travel
Rachael was amazing and very helpful…
Rachael was amazing and very helpful every step of the way to booking my dream holiday
March 12, 2026
Reply from Hays Travel - Morpeth
Thankyou Kayleigh for this lovely review hope you have an amazing time in Newyork :)
Helpful service by Vicky
Vicky was helpful and knowledgeable and very professional.
Took her no time to book , print and distribute papers work.
March 11, 2026
Reply from Hays Travel - Morpeth
Thank you for your lovely review. I hope you have the best time in Majorca and enjoy exploring the island! - Vicky :)
Lovely knowledgeable staff who helped…
Lovely knowledgeable staff who helped us decide on area and hotel. Gave us lots of info about the island.
March 10, 2026
Reply from Hays Travel - Morpeth
Thank you for your lovely review. I hope you have the best time in Cape Verde and enjoy exploring the island! - Rachael :)
Staff helpful and friendly.
March 1, 2026
Reply from Hays Travel - Morpeth
Catherine,
We appreciate you taking the time to share your positive experience with our team; we are so happy to hear this feedback.
Have the best Time in Tenerife.
Thanks Heidi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.