Christine is so helpful,she spent a lot of time with us getting us a good deal were we wanted to go ,does all our online checks in ,makes everything so smooth for us ,very friendly staff .
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Assistant was VERY helpful, informative and assisted me with any concerns i had. Been to Hays Travel a few times this will continue as they are honest and non judgemental.
Company replied
Helpful staff who enquire and obtain relevant information to allow you to make a decision on your holiday requirements .ln this case a cruise holiday. I have had a similar experience with Hays Mother... See more
Company replied
We booked at Hays travel in Motherwell the lady who dealt with us was Christine and the service we received was brilliant she was so helpful and listened to exactly what we wanted, I would definitely... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Brandon Parade, ML1 1RB, Motherwell, United Kingdom
- 01698616045
5.0
Excellent
617 reviews
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Nicole and paige and christine were all…
Nicole and paige and christine were all so helpful when i went in to the shop at the motherwell branch and i am glad i did go in there for my first choice for help because i didn't know anything how to plan my journey and how to work out the cost of the trip and all the other tricky parts to go with it and my experience with them has been 2nd to none with them and i couldn't be anymore prouder and grateful of there help and done my forst trip to cyprus and it was amazing and now i have not long booked up to go to turkey for a week and my help there again was 2nd to none and if anytime i want to go on holiday i will always choose hay's travel for the best experience and help they done for me.
June 23, 2026
Reply from Hays Travel - Motherwell
Jamie Milne,
We are so pleased to hear about your wonderful experiences with our team. It's fantastic that we could assist you in planning your trips and make them so enjoyable. We truly appreciate your loyalty and look forward to helping you with many more holidays!
Kind Regards
Hays Travel
Extremely helpful
Extremely helpful agent couldn't be any nicer. Helped me get exactly what I was looking for. Would definitely book with this branch again.
Thank you.
June 16, 2026
Reply from Hays Travel - Motherwell
Linda Pollock,
We are so pleased to hear our team was helpful and found exactly what you needed. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
Staff always so pleasant and helpful…
Staff always so pleasant and helpful nothing a bother always use hays mothi
June 16, 2026
Reply from Hays Travel - Motherwell
Iris,
We're so glad you find our staff pleasant and helpful. Thank you for your continued loyalty!
Kind Regards
Hays Travel
Helpful friendly service from Caroline
Helpful friendly service from Caroline. She was very knowledgable - with helpful suggestions. Made it very easy.
June 15, 2026
Reply from Hays Travel - Motherwell
Linda,
We are so pleased you had such a positive experience with us. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Helpful staff
Helpful staff. Explored all options for what we were looking for. Will def use again
June 4, 2026
Reply from Hays Travel - Motherwell
Linda,
We're so glad our staff was helpful. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Paige was very helpful and spent a lot…
Paige was very helpful and spent a lot of time getting every part of my flight sorted .She has great patience. Thank you
June 9, 2026
Reply from Hays Travel - Motherwell
Kate Downie,
We are so glad we could assist you with your flight arrangements. We appreciate your kind words and patience!
Kind Regards
Hays Travel
Reply from Hays Travel - Motherwell
Good Morning Anne , Thank you once again for booking with us in-store and Thank you also for your kind comments.
Birthday celebration to look forward to. We were served by Caroline who very…
We were served by Caroline who very quickly found exactly what we were looking for and managed to get us all booked up.
This is our second booking this year and have been very happy with all the help we have received. Many thanks
May 30, 2026
Reply from Hays Travel - Motherwell
Good Morning Mr Carlin Thank you for booking with us once again in-store and Thank you so much for your kind comments .
Your staff were really friendly and…
Your staff were really friendly and efficient sorted everything for us leaving us nothing else to do
May 10, 2026
Reply from Hays Travel - Motherwell
Good morning John Thank you for your kind Comments.
Christine was very helpful,friendly and…
Christine was very helpful,friendly and made me feel at ease all through the booking process
May 30, 2026
Reply from Hays Travel - Motherwell
John Kerr,
We are so glad to hear that we made your booking process easy and comfortable. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Motherwell
Good Morning Aileen Thank you for your kind comments and enjoy your holiday.
Excellent customer service from Nicole…
Excellent customer service from Nicole at the Motherwell branch found me and my daughter a great deal for this years holiday, will definitely be booking with them next year.
May 26, 2026
Reply from Hays Travel - Motherwell
Paul,
We're so happy we could help you find a great holiday. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
Pamela was polite professional and very…
Pamela was polite professional and very knowledgeable. I felt comfortable and at ease with the booking process.
May 23, 2026
Reply from Hays Travel - Motherwell
Thank you so much for your kind comments.
Next years holiday booked!
Very thorough and helpful. This is one of the friendliest and caring travel shops Ive been to. Wouldn’t go anywhere else!
May 17, 2026
Reply from Hays Travel - Motherwell
Thank you very much for your feedback we really appreciate it.
Great service and always a warm welcome…
Great service and always a warm welcome , great going through all the holidays to get the one that suits us . So thanks again .
May 24, 2026
Reply from Hays Travel - Motherwell
Hi Anthony & Christine Thank you for you kind comments.
We were dealing with Nicole to begin…
We were dealing with Nicole to begin with very helpful but after our first visit we had to think things through our next visit a few days later we met Paige another lovely girl no pressure from anyone Paige gave us some other ideas thank you, we went home researched a little bit more before booking our holiday the next day thanks to all the staff at Hays travel Motherwell
May 23, 2026
Reply from Hays Travel - Motherwell
Thank you Mr Campbell for your kind words, we really appreciate it.
Hays Travel Motherwell
I was pleased when booking and the…
I was pleased when booking and the staff are all so lovely thank you .
May 16, 2026
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate it.
Hays Travel Motherwell
The woman that dealt with me was very…
The woman that dealt with me was very polite and helpful
May 22, 2026
Reply from Hays Travel - Motherwell
Stephen,
We are so glad we could help.
Kind Regards
Hays Travel Motherwell
Got booked up again city break with…
Got booked up again city break with hotel we were looking at got some information on what todo and what’s near by staff very friendly this is 3 time we have booked in store
May 14, 2026
Reply from Hays Travel - Motherwell
Thank you very much Mr Harte for your lovely feedback we really appreciate it.
They went all out to get us our holiday
I was looking g for a family holiday to Disney World Florida Nicole took on board what we wanted and she found the perfect holiday for us all within our budget
May 3, 2026
Reply from Hays Travel - Motherwell
Thank you, Mrs McKechnie, for your lovely feedback. We truly appreciate your custom and are delighted to hear that you enjoyed the service you received. We look forward to welcoming you again soon.
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