Christine is so helpful,she spent a lot of time with us getting us a good deal were we wanted to go ,does all our online checks in ,makes everything so smooth for us ,very friendly staff .
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See what reviewers are saying
Assistant was VERY helpful, informative and assisted me with any concerns i had. Been to Hays Travel a few times this will continue as they are honest and non judgemental.
Company replied
Helpful staff who enquire and obtain relevant information to allow you to make a decision on your holiday requirements .ln this case a cruise holiday. I have had a similar experience with Hays Mother... See more
Company replied
We booked at Hays travel in Motherwell the lady who dealt with us was Christine and the service we received was brilliant she was so helpful and listened to exactly what we wanted, I would definitely... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Brandon Parade, ML1 1RB, Motherwell, United Kingdom
- 01698616045
5.0
Excellent
617 reviews
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Went in to look at holidays and Nicole…
Went in to look at holidays and Nicole showed us a few and then we decided and picked one , Nicole was very helpful as she checked and explained everything
September 13, 2025
Reply from Hays Travel - Motherwell
Good afternoon Tom Thank-you for your kind comments & Thank you for booking with us in-store.
Reply from Hays Travel - Motherwell
Thank you Colin for your lovely feedback.
Christine could not have been any more…
Christine could not have been any more helpful. Went above and beyond to ensure we got the holiday we were looking for.
September 12, 2025
Reply from Hays Travel - Motherwell
Thank you May for your lovely feedback.
It’s the first time we have ever First Cruisebeen a…
It’s the first time we have ever been a cruise and I can’t thank Pamela, at your Motherwell branch, enough for making all the arrangements with no fuss. Our itinerary has arrived and we can’t wait to embark on our trip. Thanks again. Shona and Iain
September 2, 2025
Reply from Hays Travel - Motherwell
Good afternoon Shona thank you for your kind comments and enjoy your trip.
Pre holiday review
To date all that you said you would do ...You have
Motherwell staff have been good and helpful.
If Hotel is as good as recommendations i will be very pleased
August 29, 2025
Reply from Hays Travel - Motherwell
Thank you for the lovely feedback!
Great service
Nicole, took time to find the hotel and dates to suit me .
First class friendly and knowledgeable
September 4, 2025
Reply from Hays Travel - Motherwell
thank you for your kind words. we really appreciate it when you take the time to fill out our questionnaire. thanks again.
Great cruise knowledge
Pamela has great knowledge of cruises and service was excellent
September 2, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate it when you take the time to fill out our questionnaire. Thanks again
Very helpfull staff
August 29, 2025
Reply from Hays Travel - Motherwell
Thank you very much for your lovely feedback, we really appreciate it.
great service as always.
August 14, 2025
Reply from Hays Travel - Motherwell
Thank you very much for your lovely feedback.
Best staff ever🥰
Staff are so professional, helpful and caring. They all go above and beyond. I have to take my 5 yr old granddaughter in to the Motherwell shop when we pass every Saturday as she loves the staff so much and they love her back🥰
August 24, 2025
Reply from Hays Travel - Motherwell
thank you so much for your lovely response. we really do appreciate it when you take the time to fill out our questionnaire. thanks again.
Always have a great experience in hays…
Always have a great experience in hays travel motherwell. Staff are so welcoming and helpful
Nothing seems a problem for them,always courteous and happy to help
And I always leave happy and satisfied
August 24, 2025
Reply from Hays Travel - Motherwell
thank you so much for your kind words. we really appreciate it when you take the time to fill out our questionnaire. thanks again
Great, local branch
Used Motherwell branch a few times now and always have a great experience. Friendly, helpful staff. Willing to go that bit further for you.
August 14, 2025
Reply from Hays Travel - Motherwell
Good afternoon Angela Thank-you for your kind comments.
Nicole was very helpful in looking into…
Nicole was very helpful in looking into holidays for us and even when I came back with my wee boy to finalise the details she was so patient with him even when he was talking loads
Thank you so much Nicole for your help and for making our booking experience very enjoyable
August 20, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate when you take the time to fill out our questionnaire. Thanks again and if you need anything else please let us know
Excellent service from Pam
Excellent service from Pam. A pleasure to book my holiday through. Thanks again
August 20, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate when you take the time to fill out our questionnaire. Thanks again and if you need anything else please let us know
always find the staff at Hays travel…
always find the staff at Hays travel very helpful and nice
August 15, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate when you take the time to fill out our questionnaire. Thanks again and if you need anything else please let us know
Good sevice
Very helpful in getting us the best price and also offering alternatives.Booked with same branch last year and came back as the service was good.
August 20, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate when you take the time to fill out our questionnaire. Thanks again and if you need anything else please let us know. Best, Carragh
Friendly helpful and got my holiday…
Friendly helpful and got my holiday booked Pam was very helpful
August 12, 2025
Reply from Hays Travel - Motherwell
Hi Christina, Thank-you for your kind comments.
Lovely service again by Pamela really…
Lovely service again by Pamela really helpful and always cheery
August 8, 2025
Reply from Hays Travel - Motherwell
Thank you Marrianna for your lovely feedback
The ladies are always helpful and get…
The ladies are always helpful and get you the best deals for your budget
August 3, 2025
Reply from Hays Travel - Motherwell
Thank you Lorna for your lovely feedback we really appreciate it.
Nicole gave us excellent customer…
Nicole gave us excellent customer service . She was very patient and very knowledgeable. She gave us lot's of information about the holidays we were looking at .
July 30, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate when you take the time to fill out our questionnaire. Thanks again and if you need anything else please let us know
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