Christine is so helpful,she spent a lot of time with us getting us a good deal were we wanted to go ,does all our online checks in ,makes everything so smooth for us ,very friendly staff .
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Assistant was VERY helpful, informative and assisted me with any concerns i had. Been to Hays Travel a few times this will continue as they are honest and non judgemental.
Company replied
Helpful staff who enquire and obtain relevant information to allow you to make a decision on your holiday requirements .ln this case a cruise holiday. I have had a similar experience with Hays Mother... See more
Company replied
We booked at Hays travel in Motherwell the lady who dealt with us was Christine and the service we received was brilliant she was so helpful and listened to exactly what we wanted, I would definitely... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Brandon Parade, ML1 1RB, Motherwell, United Kingdom
- 01698616045
5.0
Excellent
617 reviews
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GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE , FROM ALL OF THE STAFF IN THE MOTHERWELL BRANCH.
I WOULD RECOMMEND HAYS TRAVEL TO OTHERS.
November 14, 2025
Reply from Hays Travel - Motherwell
Thank you so much Mr Kenny for your kind words, we really appreciate it.
Manners professionalism and knowledge…
Manners professionalism and knowledge of her profession. We were more than satisfied with the attention we received and in the way we were treated.we would have no hesitation in seeking advice for any other Holiday we would be considering.
November 15, 2025
Reply from Hays Travel - Motherwell
Thank you Mr Rooney for your Kind words, we really appreciate your custom.
A straight forward booking experience…
A straight forward booking experience everything explained in detail, Nicole was pleasant and friendly, questions that were asked were answered.
November 9, 2025
Reply from Hays Travel - Motherwell
Thank you Robert for your lovely feedback. We really appreciate it.
Nicole was amazing she too time with us…
Nicole was amazing she too time with us and got everything sorted that we needed . She is also a lovely girl
November 1, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your lovely kind words. We really appreciate it when you take the time to fill out our questionnaire. Thanks once again.
Wouldn't go anywhere else
Nicole knew us by name the moment we walked in. We have booked with for 3 years now and she know what we like. Holiday was booked with no hassle and she sought out the best dates and flight times for all seven of us. Wouldn't go anywhere else.
November 2, 2025
Reply from Hays Travel - Motherwell
Thank you Audray for your lovely feedback, it was great to see you both again.
Great friendly knowledgable service.
Nicole remembered all our requirements, before we even asked.
Personal service over and above the norm.
October 28, 2025
Reply from Hays Travel - Motherwell
Thank you for your lovely words. We really do appreciate it when you take the time to fill out our questionnaire.
the staff in store are terrific always…
the staff in store are terrific always a smile and hello for you.dealt with pam such a lovely helpful lady ..all staff so helpful and the prices are good..
October 23, 2025
Reply from Hays Travel - Motherwell
Thank you for the lovely feedback and the chocolates :) We really appreciate it.
Carragh was very helpful in…
Carragh was very helpful in successfully booking a fab 2026 deal to Lanzarote for myself and my granddaughter.
October 17, 2025
Reply from Hays Travel - Motherwell
Thank you for the lovely feedback! We really appreciate it.
Staff very helpful
October 11, 2025
Reply from Hays Travel - Motherwell
thank you for responding to our questionnaire. we really do appreciate your feedback.
booking flights only to Bangkok
We were booking flights only to Bangkok and the waiting times in Dubai were quite long. However, Paige was excellent and sorting the flights to reduce the waiting times. Paige was very patient and provided us with an excellent service. For an apprentice you would never have known she was just learning the trade.
October 11, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. Paige is doing amazing and thank you. We really do appreciate it when you take the time to fill out our questionnaire. Thanks again.
The girl was so friendly chatty and…
The girl was so friendly chatty and couldn't do enough to meet our needs for group
Booking and also got us best deal
October 11, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really do appreciate it when you take the time to fill out our questionnaire. Thanks again
Pam our agent very knowledgeable and…
Pam our agent very knowledgeable and made our experience quite seamless and fun exactly what you want when booking a holiday
October 7, 2025
Reply from Hays Travel - Motherwell
Thank you so much for the lovely feedback!
Pam caroline Nicole are absolutely…
Pam caroline Nicole are absolutely awesome and have never failed yo book us our holiday x
September 28, 2025
Reply from Hays Travel - Motherwell
Thank you David and Caroline for your lovely feedback.
Great service very helpful the staff…
Great service very helpful the staff are brilliant
September 17, 2025
Reply from Hays Travel - Motherwell
Thank you Elliot for your lovely feedback.
Full experience brilliant great staff…
Full experience brilliant great staff happy and friendly
September 24, 2025
Reply from Hays Travel - Motherwell
Thank you John for your lovely feedback. Thanks Nicole
Nicole listened to my requirements and…
Nicole listened to my requirements and was able to give me a couple of suggestions. No high pressure sales is provided and after looking over the suggestions I then booked a few hours later.
The shop is bright and comfortable which make you feel relaxed along with my previous experience of excellent customer service mad thebooking a holiday an easy decision.
September 19, 2025
Reply from Hays Travel - Motherwell
Thank you for the lovely review!
Friendly staff who knew their job very…
Friendly staff who knew their job very welcoming &did everything to help get me the flights that I wanted
September 17, 2025
Reply from Hays Travel - Motherwell
Thank you very much for your lovely feedback.
Christine is expert!
Christine in. Motherwell branch is good at what she does in fact expert, always a pleasure to visit and part with some cash well considered!Her customer memory is very reassuring.
September 18, 2025
Reply from Hays Travel - Motherwell
Thank you for your lovely feedback we really appreciate it!
Every time I book with Hays the staff…
Every time I book with Hays the staff are very efficient andcever so friendly and go the extra mile for me .
September 11, 2025
Reply from Hays Travel - Motherwell
Thank you for your lovely feedback we really appreciate it!
Nicole was as usual very helpfull
Nicole was as usual very helpfull, knew our needs a was able to prvide us with exactly what we wanted.
September 16, 2025
Reply from Hays Travel - Motherwell
Hi Ann Thank-you so much for you kind comments and also being a loyal customer to our store.
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