Christine is so helpful,she spent a lot of time with us getting us a good deal were we wanted to go ,does all our online checks in ,makes everything so smooth for us ,very friendly staff .
Company replied
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See what reviewers are saying
Assistant was VERY helpful, informative and assisted me with any concerns i had. Been to Hays Travel a few times this will continue as they are honest and non judgemental.
Company replied
Helpful staff who enquire and obtain relevant information to allow you to make a decision on your holiday requirements .ln this case a cruise holiday. I have had a similar experience with Hays Mother... See more
Company replied
We booked at Hays travel in Motherwell the lady who dealt with us was Christine and the service we received was brilliant she was so helpful and listened to exactly what we wanted, I would definitely... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Brandon Parade, ML1 1RB, Motherwell, United Kingdom
- 01698616045
5.0
Excellent
617 reviews
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Reply from Hays Travel - Motherwell
Thank you for the lovely feedback
Got the holiday we were looking for
Got the holiday we were looking for, the staff were great gave us a lot of information about the holiday very pleasant and helpful
December 30, 2025
Reply from Hays Travel - Motherwell
Thank you for the wonderful feedback! We’re absolutely delighted to hear this and really appreciate you sharing your experience.
Christine went above and beyond
Christine went above and beyond, nothing was to much bother
December 28, 2025
Reply from Hays Travel - Motherwell
Good morning William Thank-you for your Kind Comments and we look forward to seeing you again in-store.
Thank-you for booking with us in-store.
Easy booking, hassle free
Very relaxed,no pressure selling. Very helpful and professional, double checked all details.
January 4, 2026
Reply from Hays Travel - Motherwell
We are happy to hear that you felt relaxed during the sales process. We appreciate your positive feedback regarding our team's professionalism and attention to detail.
complex needs
Due to complexity of needs required by my daughter hays went above and beyond to find sutible with a functioning kitchen accommodation within my budget,
January 1, 2026
Reply from Hays Travel - Motherwell
We're happy we could find suitable accommodation with a functioning kitchen. Thank you so much for taking the time to fill out our questionnaire. Thank you for your review!
My review
I thought the customer service was great and the employee's were very helpful and polite.
December 20, 2025
Reply from Hays Travel - Motherwell
Thank You David for your kind comments and we look forward to seeing you again in-store.
The staff at Hays Travel in Motherwell…
The staff at Hays Travel in Motherwell were friendly and professional. With little time to spare, they found me the best deal for my flight to Australia with the best stop off time in Qatar
December 18, 2025
Reply from Hays Travel - Motherwell
We appreciate your wonderful feedback and 5-star review! We're so glad we could find you the best flight option to Australia within your timeframe. Thank you!
Excellent service delivered swiftly
Excellent service delivered swiftly. A very pleasant experience
December 24, 2025
Reply from Hays Travel - Motherwell
We are happy to hear that you had such a pleasant experience and that our service was delivered swiftly. Thank you for your positive feedback!
Christine was very
Christine was very, knowledgeable, friendly & helpful….. as always
December 21, 2025
Reply from Hays Travel - Motherwell
We appreciate your kind words! We're happy to hear that you found our team member to be so helpful and knowledgeable during your visit.
Great service
November 27, 2025
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate it when you take the time to fill out our questionnaire. Thanks again
World Cup Booking Miami
What a seemles and pleasant experience handled with patience and great customer care and complete professionalism.
December 11, 2025
Reply from Hays Travel - Motherwell
We're happy to hear that your experience was seamless and pleasant. Thank you for acknowledging our patience, care, and professionalism; we appreciate it.
Reply from Hays Travel - Motherwell
Hi Gerard Thank you for your kind comments.
Last minute holiday
Last minute holiday. Nicole was very helpful and spent time getting the best deal for us .
December 10, 2025
Reply from Hays Travel - Motherwell
Good morning Patrick , Thank-you for your kind comments .We look forward to seeing you in-store again in the future.
Reply from Hays Travel - Motherwell
Good afternoon Kathleen, Thank you for your kind comments.
Amazing service girls in Motherwell…
Amazing service girls in Motherwell store very cheerful and welcome staff could not ask for better service eny where
December 10, 2025
Reply from Hays Travel - Motherwell
Hi , Audrey Thank-you for you kind comments and we look forward to seeing you in-store again.
Reply from Hays Travel - Motherwell
Thank you very much for your feedback we really appreciate it.
The assistant was very good and made…
The assistant was very good and made the whole experience very easy and informative. I would give her top marks as she was professional and did a great job. A very satisfied customer
.Mr John O'Donnell.
November 27, 2025
Reply from Hays Travel - Motherwell
Thank you for the feedback. It was lovely to meet you both. - Carragh
Staff were so helpful taking all my…
Staff were so helpful taking all my requests into account when arranging this holiday.
November 18, 2025
Reply from Hays Travel - Motherwell
Thank you very much Rona for your lovely feedback.
Great customer service
Christine gave us excellent service going all out to get us a good price. first time booking with Hays and would definitely recommend.
November 15, 2025
Reply from Hays Travel - Motherwell
Good morning Heather , Thank-you so much for your Kind Comments and we are delighted to hear you had a great Customer Service Experience whilst booking in-store with Hays Travel.
Thank-you
Reply from Hays Travel - Motherwell
Good Morning ,Alistair thank-you once again for your loyalty that you give us in-store and we always look forward to seeing you.
Thank-you
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