Christine is so helpful,she spent a lot of time with us getting us a good deal were we wanted to go ,does all our online checks in ,makes everything so smooth for us ,very friendly staff .
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See what reviewers are saying
Assistant was VERY helpful, informative and assisted me with any concerns i had. Been to Hays Travel a few times this will continue as they are honest and non judgemental.
Company replied
Helpful staff who enquire and obtain relevant information to allow you to make a decision on your holiday requirements .ln this case a cruise holiday. I have had a similar experience with Hays Mother... See more
Company replied
We booked at Hays travel in Motherwell the lady who dealt with us was Christine and the service we received was brilliant she was so helpful and listened to exactly what we wanted, I would definitely... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Brandon Parade, ML1 1RB, Motherwell, United Kingdom
- 01698616045
5.0
Excellent
617 reviews
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Nicole in The Motherwell branch
Nicole in The branch was amazing and nothing was too much trouble. Top service
January 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always our go to travel agent …
Always receive a warm welcome and excellent advice when booking holidays , every member of staff are knowledgeable and helpful completing the booking process in a timely manner.Staff will seek out discounts for you and price match online prices .
Staff double check your details and ensure that are fully aware of the requirements for travel .
January 28, 2026
Reply from Hays Travel - Motherwell
Hi Jackie Thank-you for your kind comments .
As always all of the girls in…
As always all of the girls in Motherwell store are amazing at their jobs. It is a pleasure booking and everyone of them are so friendly and chatty
January 18, 2026
Reply from Hays Travel - Motherwell
Thank you for the lovely feedback!
Great advice and best price
Such a friendly welcome when you enter the shop. Pamela Small served us and provided very helpful advice aiding us to choose the best holiday experience and hotel to suit our needs. She was very knowledgeable and we booked straight away .I would highly recommend this branch to friends and family
January 27, 2026
Reply from Hays Travel - Motherwell
Thomas Logan,
We're happy to hear that you received a friendly welcome and helpful advice. We're so glad that our team member's knowledge helped you choose the best holiday. Thank you for recommending us!
Hays Travel
Excellent
Excellent, very helpful and professional, our requirements were not straightforward but Page worked hard to get our holiday sorted
January 27, 2026
Reply from Hays Travel - Motherwell
John,
We appreciate your kind words! We are so pleased we could put in the effort to sort out your holiday despite the complexities involved with your requirements.
Hays Travel
Carragh was really helpful and took…
Carragh was really helpful and took the time to go through everything with us, making sure she told us all the different options for our holiday and she explained things really well.
January 24, 2026
Reply from Hays Travel - Motherwell
Hi Michelle, thank you for the kind feed back! It was lovely chatting to you both :) Carragh
Reply from Hays Travel - Motherwell
Thank you very much for your positive feedback, we really appreciate it.
The lady who delt with me was amazing
The lady who delt with me was amazing , 10 out of 10 x
January 25, 2026
Reply from Hays Travel - Motherwell
elaine Bunce,
We are happy to hear that you had such a wonderful experience. Thank you for your kind words; we appreciate your feedback!
Hays Travel
Spring Break to Jersey
Hi. To anyone viewing this review I would say that you aren't rushed into booking your holiday with Hays travel agent in Motherwell. Staff are always very pleasant and helpful.
January 21, 2026
Reply from Hays Travel - Motherwell
Thank you for the lovely feedback Mr Smith :)
Great service the girls answering the…
Great service the girls answering the fb msg getting me exactly what I was looking for and shout to Paige for calling to confirm all the details making sure I was happy fantastic service
January 21, 2026
Reply from Hays Travel - Motherwell
Hi Allison Thank you for your kind comments and thank-you for booking with us .
Excellent customer service all round
Excellent customer service all round. Staff were extremely knowledgeable, patient and helpful, particularly Carragh who explored all options to find the perfect deal for myself.
January 10, 2026
Reply from Hays Travel - Motherwell
Good Morning David thank you for your kind comments.
Always use Hays Travel Motherwell and…
Always use Hays Travel Motherwell and always deal with Christine 100% from start to finish can't be improved on
January 16, 2026
Reply from Hays Travel - Motherwell
Sam Lawrie,
We're happy to hear that you consistently have a wonderful experience with our services. It's great to know that our team is meeting your needs!
Hays Travel
Was very impressed with my Holday…
Was very impressed with my Holday booking will definitely be going bk to book more holidays in the future was very professional was quick and felt very relaxed
January 8, 2026
Reply from Hays Travel - Motherwell
We're happy you were impressed with your holiday booking experience and felt relaxed with our professional service. We look forward to helping you book future holidays!
Very helpful and pleasant staff
Very helpful and pleasant staff. She took time to search available flights - and listened to my thoughts!
January 16, 2026
Reply from Hays Travel - Motherwell
We appreciate you taking the time to share your feedback with us. We're so glad to hear that our staff were helpful during your booking process.
Great experience
Enjoyed booking our holiday today with Carragh who got us a great deal. Very helpful and friendly young lady. Will definitely book here again 😀
January 15, 2026
Reply from Hays Travel - Motherwell
Thank you so much for the lovely feedback Laura! It was lovely to see you both :) Thanks Carragh
Booked through Hays Travel last year…
Booked through Hays Travel last year and service was great, so we decided to do it again this year. Christine at the Motherwell shop is very knowledgeable and helpful and a really nice person who puts you at ease
January 6, 2026
Reply from Hays Travel - Motherwell
Good morning Karen , Thank-you for your kind comments and we look forward to seeing you in-store again in the future.
Christine was amazing with us
Christine was amazing with us. She spent loads of time looking for our exact holiday that we could afford and working with the gentleman from the other service getting us the right flights and hotels. She kept in touch through the full process. It’s a magical holiday to look forward too, to celebrate my birthday and myself and my husband’s silver wedding anniversary.
January 12, 2026
Reply from Hays Travel - Motherwell
We're happy to hear that you had such a positive experience booking your holiday with us. We appreciate you taking the time to share your kind words, and we hope you have a magical trip celebrating your special occasions.
Very nice and helpfull
January 8, 2026
Reply from Hays Travel - Motherwell
We're glad that we could be helpful to you. Thank you for your positive feedback; we appreciate it.
Perfect service
My first experience booking a holiday
My wife always does it.
Our travel assistant Nicole was very helpful
We had booked with use for the first time last year and would come bk again x
David
January 8, 2026
Reply from Hays Travel - Motherwell
We appreciate you sharing your first booking experience with us! We are so happy to hear that our travel assistant was very helpful, and we look forward to welcoming you back.
She was very helpful
Nicole was very helpful And everything when well I will tell my friend and family
January 7, 2026
Reply from Hays Travel - Motherwell
Thank you so much for your kind response. We really appreciate it when you take the time to fill out our questionnaire.
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