Christine is so helpful,she spent a lot of time with us getting us a good deal were we wanted to go ,does all our online checks in ,makes everything so smooth for us ,very friendly staff .
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See what reviewers are saying
Assistant was VERY helpful, informative and assisted me with any concerns i had. Been to Hays Travel a few times this will continue as they are honest and non judgemental.
Helpful staff who enquire and obtain relevant information to allow you to make a decision on your holiday requirements .ln this case a cruise holiday. I have had a similar experience with Hays Mother... See more
Company replied
We booked at Hays travel in Motherwell the lady who dealt with us was Christine and the service we received was brilliant she was so helpful and listened to exactly what we wanted, I would definitely... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Brandon Parade, ML1 1RB, Motherwell, United Kingdom
- 01698616045
5.0
Excellent
616 reviews
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EXCELLENT STAFF
March 5, 2026
Reply from Hays Travel - Motherwell
Thank you for responding to our questionnaire, we really appreciate it when you take the time to fill this out.
Excellent service
Staff at Motherwell were excellent (as usual). Needed to arrange flights to USA and they were so helpful finding dates and times to suit us and avoiding Heathrow!!! Nicole and Christine made it so easy.
March 1, 2026
Reply from Hays Travel - Motherwell
Thank you for they lovely feedback, we really appreciate it.
Great staff very friendly and very…
Great staff very friendly and very helpful i will keep on coming to you
March 7, 2026
Reply from Hays Travel - Motherwell
Christopher,
We appreciate your kind words! We are so happy to hear you find our staff friendly and helpful, and we look forward to seeing you again.
motherwell, Hays Travel
Carragh was so helpful finding a…
Carragh was so helpful finding a holiday for myself and my family with everything we needed within our price range
March 3, 2026
Reply from Hays Travel - Motherwell
Thank you for the lovely feedback!
Stress free.pleasant and very…
Stress free.pleasant and very easy.staff who know you want the best...and fully know their job..and know the do and don't of everything I asked....very happy customer....
February 28, 2026
Reply from Hays Travel - Motherwell
Good afternoon Angela , Thank-you for you kind comments and we look forward to seeing you in-store again in the future.
Get Way
Page.made at home took time to search for what.a was looking for had a good laugh company and staff were.great well done
February 24, 2026
Reply from Hays Travel - Motherwell
Brian,
We're happy you found what you were looking for and had a good time. It's great to hear our company and staff made your experience so positive. Thanks!
motherwell, Hays Travel
Nicole was very friendly
Nicole was very friendly, courteous and extremely professional
February 22, 2026
Reply from Hays Travel - Motherwell
Good morning Paul Thank-you for booking with us in-store and also for your Kind Comments.
A reasonable price
February 13, 2026
Reply from Hays Travel - Motherwell
Hi John than-you for your kind comments.
Pamela went above and beyond to help me…
Pamela went above and beyond to help me out and helped to get me just what I wanted
February 20, 2026
Reply from Hays Travel - Motherwell
Hi Thomas , Thankyou for your kind comments.
Reply from Hays Travel - Motherwell
Thank you so much for your kind words. We really appreciate it when you take the time to fill out our questionnaire. Thank you
Friendly and knowledgeable staff
February 10, 2026
Reply from Hays Travel - Motherwell
Gugulethu,
We appreciate you sharing your positive experience with our team; we are so happy to hear it!
motherwell, Hays Travel
River cruise The manager was very…
River cruise The manager was very helpful and gave good advise to our needs and requirements
February 8, 2026
Reply from Hays Travel - Motherwell
James,
We appreciate you sharing your experience. We're happy to hear that the manager was able to provide helpful advice that met your needs and requirements.
motherwell, Hays Travel
Pleasant experience
Staff member (Nicole) was very helpful and patient with me as I am a senior citizen, explained everything with a smile.would maybe recommend a tea/coffee machine, staff enjoying a cuppa front of house and customers left wishing they had one.
February 15, 2026
Reply from Hays Travel - Motherwell
Elizabeth.mcgrattan,
We're so glad to hear that our staff member was helpful and patient. We appreciate your suggestion regarding a tea/coffee machine. Thank you for your feedback!
motherwell, Hays Travel
Holiday booking!!! Nicole took her time to try and…
Nicole took her time to try and accommodate all our requisites. Happy to check numerous cruises to suit us the best.
The whole team are always very helpful.
February 15, 2026
Reply from Hays Travel - Motherwell
Miss Duffy,
We're so happy to hear that you felt supported by our team. It's great to know that we could assist you in finding the perfect cruise. Thank you for your lovely feedback.
Fantastic Service
Service was excellent took their time to listen to our requirements and made sure we were happy with everything. Nothing was too much trouble and everything was dealt with a smile.
February 15, 2026
Reply from Hays Travel - Motherwell
Margaret Torrance,
We are delighted to hear that you were happy with the service you received. It's great to know that we met your needs and that you were pleased with our team.
motherwell, Hays Travel
Excellent service again from Pam
Excellent service again from Pam, Entered the branch to update details on an upcoming holiday , then she guided us towards a 'Holiday of a lifetime ' at an incredible price that we could not refuse .
Knowing your customers is Pam's superpower , you can't find that service on line . 100 stars for Pam and the branch
February 12, 2026
Reply from Hays Travel - Motherwell
Charlie,
We appreciate you sharing your wonderful experience! Thank you so much for your lovely feedback.
Hays Travel Motherwell
All the girls at Hays Travel Motherwell…
All the girls at Hays Travel Motherwell make you feel more than welcome as soon as you step into the shop. I booked with Carragh and the service was amazing. She really listened to my requests and made sure I got excactly what I was looking for. Couldn’t recommend enough such a lovely girl!
January 28, 2026
Reply from Hays Travel - Motherwell
Thank-you for your kind comments.
We booked with hays travel-Motherwell…
We booked with hays travel-Motherwell it was the first time booking with them, we were introduced to Pam. Who was very friendly and bubble great customer service, and went out her way to give us the best advice and great deal for the Curise, that we had in mind Tank You. we are delighted the service that Hays gave to us, Brilliant we would recommend Hays Travel
January 27, 2026
Reply from Hays Travel - Motherwell
Kathleen Lynch,
We are so happy to hear about the wonderful experience you had booking your cruise. Thank you for your lovely feedback.
Hays Travel
Reply from Hays Travel - Motherwell
Good morning John , Thank-you for booking in-store with us once again and also for your kind comments.
Very straight forward
Very straight forward, I knew exactly where I wanted to go to and on what date, the girl was really great, I got best price
January 27, 2026
Reply from Hays Travel - Motherwell
Hi Sharon , Thank-you for booking with us in-store and for your kind comments.
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