Booked with Natalie & she talked me through everything I needed to know as my booking is for a surprise birthday present. Could not have booked this without Natalie's help. Very helpful, polite & love... See more
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Natalie has been a constant support when I have been looking to plan and book our holidays for over 8 years now. Nothing is too much trouble and you really know she is very passionate and dedicated... See more
We cannot recommend Natalie Taylor highly enough. She always goes above and beyond to find us the perfect holiday at the very best price. Natalie takes the time to really understand what we’re looking... See more
Company replied
Natalie is fabulous. Approachable, knowledgeable, nothing is ever too much trouble for her. She goes above and beyond every time you ask her anything. I've been on a holiday before and contacted Nat... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Natalie Taylor, SN25, Swindon, United Kingdom
- 01793 238343
4.9
Excellent
282 reviews
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Booked with Natalie & she talked me…
Booked with Natalie & she talked me through everything I needed to know as my booking is for a surprise birthday present. Could not have booked this without Natalie's help. Very helpful, polite & lovely lady.
July 11, 2026
This is the second holiday I've booked…
This is the second holiday I've booked through Natalie. She makes everything so easy from start to finish and is always happy to help.
A 5* service from a lovely lady. I would 100% recommend to everyone.
July 10, 2026
Was recommended my friend who booked…
Was recommended my friend who booked the cruise gave me Natalie’s contact number contacted her within a couple of hours. It was all sorted excellent service such a bubbly happy person.
June 16, 2026
Outstanding service from start to finish …
Natalie has been a constant support when I have been looking to plan and book our holidays for over 8 years now. Nothing is too much trouble and you really know she is very passionate and dedicated plus super knowledgeable.
We highly recommended Natalie and Hays travel.
Thank you ⭐ ⭐ ⭐ ⭐ ⭐
June 11, 2026
Our Natalie Hays Travel We always book our holidays with…
We always book our holidays with Natalie at Hays Travel she is our go to girl
We put all our trust in her
And she never fails to deliver what we need and that is why will always go through her
June 16, 2026
Natalie was exceptional as always
Natalie was exceptional as always, she's such a lovely person and so personable and easy to deal with when I book a holiday for me and my family.
June 11, 2026
Amazing Customer Service
Service is amazing, Natalie is amazing, the amount of grief I give her she takes it all in her stride and is so accommodating. I recommend her to all my friends.
June 6, 2026
Natalie was once again wonderfully professional.
As always very helpful, immediate contact reply from Natalie, professional and helpful. Smooth booking process.
May 31, 2026
Another fabulous holiday booked by the…
Another fabulous holiday booked by the wonderful Natalie at Hays Travel. She is an absolute gem and I know when I book with Natalie i get a great holiday. Marrakech was one of the best ever, and the staff at the Riad Shaden were fantastic. Once again thank you Natalie
May 16, 2026
Natalie
Natalie is friendly and gives you confidence on the booking. Have booked with natalie before and will continue to do so. She makes the process very easy and communicates everything. Nothing is too much trouble
May 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Natalie Taylor
Thank you so much for the review - It was a pleasure to help x
Natalie Taylor - Hays Travel
Great experience as always!
Natalie couldn’t do more to assist & give us the best options 🙌
May 7, 2026
Reply from Hays Travel - Natalie Taylor
Ohh Thanks Nat! It was a pleasure to help as always x
Reply from Hays Travel - Natalie Taylor
Thank you so much for the review - It was a pleasure to help :) x
Natalie found us what we asked for and…
Natalie found us what we asked for and had fantastic communication.
May 1, 2026
Reply from Hays Travel - Natalie Taylor
Thank you Jenni - It was a pleasure to help :) x
Reply from Hays Travel - Natalie Taylor
Thank you so much Sam :) Thank you for booking with me x
Exceptional service.
Natalie Taylor is an exceptional advert for Hayes Travel. She is extremely professional, and helpful. I would recommend her to anyone.
April 28, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so much Debs :) Thank you for booking with me x
fantastic service very friendly…
fantastic service very friendly understood our needs found the best price excellent services
this is the 6 cruise that I have booked with Hays travel with the same person Natalie cant ask for a better service
April 26, 2026
Reply from Hays Travel - Natalie Taylor
Ohhh Caroline you little star! Thank you so much for your support! x
Friendly and helpful
Quick response. Helpful information. Friendly and honest replies. Would recommend to anyone
April 26, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so much :) Thank you for booking with me x
Excellent service from the amazing…
Excellent service from the amazing Natalie as always.
So helpful
April 18, 2026
Reply from Hays Travel - Natalie Taylor
Thank you Jane! Always a pleasure to help x
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