Hays Travel - Natalie Taylor Reviews 

"If you want an stress-free holiday, book with Natalie. She handled everything, including flights,transfers payment and everything was perfectly put in place. She is very responsive, professional, and kept us in the loop with the best options before booking our Holiday.
So looking forward to May !

Natalie was great as always. She can never help you enough, offers great value deals and works the finer details to make your holiday perfect for you!

Natalie is excellent at her job, nothing is too much trouble. She is an absolute delight to deal with. We always book through Natalie - roll on the next journey.

This was my 1st time booking with Natalie. We have used the same agent for many years & I was bit apprehensive about trying someone new. She was amazing. Within seconds I could tell she knew her stuff. She has a lovely personality and great customer service skills. I was over the moon with the service. I will definitely book with Natalie again.

Always fantastic service and very helpful

Natalie managed my expectations and booked our Xmas markets river cruise in Germany for us , we had a few options, but she came up with best suited and inclusive offer , great service and would always recommend Natalie , nothing too much trouble

Natalie is amazing, very friendly, extremely helpful and always goes that extra mile.
Highly recommended !

I have just booked my second holiday now with Natalie. She is so friendly, super helpful, and responsive. She is always happy to answer any questions and goes the extra mile. Will definitely book again with Hays in the future!

Amazing service as usual from Natalie! We use only one travel agent and that is Natalie, need I say more!

Natalie was informative and responsive we are looking forward to our holiday.
We would use her again I follow her on instagram and love all the information and special offers

Natalie is an absolute pleasure to book with. No hassle, always has time to discuss anything further once we've booked. Very knowledgeable, and always goes the extra mile to suit our travel needs.
In all, simply the best !! We always recommend friends and family to book with her. We wouldn't use anyone else.
Keep up the good work Nat.

This is the second time we’ve used Natalie for booking a cruise and she’s been fantastic throughout. Quick with the quote and brilliant communication before, during and after the booking was made. ATOL document and booking references received immediately after the booking. I also know she will be there to answer all our questions as and when they come up. Would highly recommend 🥇

Natalie goes above and beyond for her customers 😍
She is fantastic at the job 👏
I would HIGHLY HIGHLY Recommend
Natalie she's the best ❤️

Natalie was great, listened to our needs, advised us costs etc. Booked the holiday we wanted. Very smooth and efficient service.

Natalie always gives amazing advice & service making booking easy, while finding your perfect holiday

Excellent service provided by Natalie the personal touch is the reason I book with an independent travel agent.

I have been using Natalie Taylor at Hays Travel - Homeworker for over 8 years for various types of trips and cruises.

Well today I was looking at the Caribbean cruise we have booked for January as they had emailed me to bid on a higher category of room. We had a inside booked and the bidding on a ocean view with a restricted view was starting at £450 but when I looked to see the cost of a ocean view it was less now than when we booked an inside cabin plus we booked with the early bird booking almost 2 years ago when they first went on sale.

I completely understand as it’s getting closer to the sail date they will want to sell unsold cabins and prices can change.

I didn’t want to have to go through the faff of cancel and rebooking especially with flights to Miami and Barbados booked independently it seemed like a risk as if something went wrong but also doesn’t seem like an option if in the uk without loosing more than you gain.

So I messaged the lovely Natalie Taylor and I explained the guaranteed ocean view cabin is a lower price than I paid for the inside cabin and was there any chance she could give them a call and see if there was anything they could do knowing that in UK the rules are not the same as the USA and it’s just usually a case of tough luck but thought I would try.

Well this morning the saying ‘like a dog with a bone’ is an understatement.

She was told NO there was nothing that can be done and given all the T&C’s for UK customers and she just wouldn’t take NO for an answer and after speaking to I have no idea how many people and various departments not only has she got us the upgrade!!! Which was still less than we paid she also got us a refund for the difference 😯😯😯.

I am absolutely gobsmacked and over the moon as I was hoping and not really expecting to get the upgraded cabin but never expected a refund of the difference!!!

THANK YOU so much Nat you do really go above and beyond also your help with other things like the ESTA’s.

You are and absolute star ⭐ ⭐ ⭐ ⭐ ⭐ and we can’t wait to book and plan more travels with you.

Natalie, as always, is very responsive and provides a fantastic service for booking our holiday. Always a pleasure.

Natalie is fabulous. Approachable, knowledgeable, nothing is ever too much trouble for her. She goes above and beyond every time you ask her anything. I've been on a holiday before and contacted Nat with a query and she instantly gets back and sorts things for you. Always book through Natalie and wouldn't go anywhere else.

Natalie was great very helpful and responded in a timely manner