Natalie was fantastic at giving us options on holidays when we gave her a criteria and kept us updated at all times. This is why we have used her again for our first cruise. Yet again she has answere... See more
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See what reviewers are saying
Great dealing with Natalie, we keep coming back to her as she explains everything well, always super helpful. Gives great advice and is so friendly. Great at her job too. We always feel well looked af... See more
The ease of getting your holiday booked with Natalie is second to none. She has now booked 3 holidays for us, the last one being our first cruise which we can't wait for. Natalie goes through every... See more
The service from Natalie was incredible she persevered through a number of group changes until we were happy, she went above and beyond on a Saturday evening, we can’t thank her enough
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Natalie Taylor, SN25, Swindon, United Kingdom
- 01793 238343
4.9
Excellent
291 reviews
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Reply from Hays Travel - Natalie Taylor
Thank you so much for the review - It was a pleasure to help :) x
Reply from Hays Travel - Natalie Taylor
Thank you so much Sam :) Thank you for booking with me x
Exceptional service.
Natalie Taylor is an exceptional advert for Hayes Travel. She is extremely professional, and helpful. I would recommend her to anyone.
April 28, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so much Debs :) Thank you for booking with me x
fantastic service very friendly…
fantastic service very friendly understood our needs found the best price excellent services
this is the 6 cruise that I have booked with Hays travel with the same person Natalie cant ask for a better service
April 26, 2026
Reply from Hays Travel - Natalie Taylor
Ohhh Caroline you little star! Thank you so much for your support! x
Friendly and helpful
Quick response. Helpful information. Friendly and honest replies. Would recommend to anyone
April 26, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so much :) Thank you for booking with me x
Super Easy Experience
As always, so easy to book with Natalie. Everything explained….questions answered and documents sent straight away. Thank you.
April 16, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so much Lucy :) Thank you for booking with me x
Excellent service.
Natalie, my personal travel agent was brilliant, so helpful and made everything so clear and just did everything for me which really helped and gave me peace of mind. The app is great, you can check all your holiday details, pay your balance, get holiday money. Yes, all in all, really happy with the service and just looking forward to my holiday now!
February 25, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so much for the kind words :)
Fabulous 5* deal cruise with Hayes
Found the perfect cruise deal with Hayes on the exact cruise line/ship and itinerary for our Ruby wedding anniversary. I booked through the fabulous Natalie Taylor who I always use for all our holidays, as she is amazing and finds us the best deals and ensures our times away goes smoothly with nothing to worry about.
March 5, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so much! It is always a pleasure <3 x
I’m extremely grateful for such…
I’m extremely grateful for such expertise. Natalie Taylor is always incredibly helpful and knowledgeable. Her professionalism and support truly make a difference. Highly recommended!
February 25, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so so much for booking another adventure with me x
From start to finish Natalie worked…
From start to finish Natalie worked extremely hard, answering messages throughout the weekend & night. She did an amazing job & we were happy to book with her.
Natalie goes that extra mile in everything she does.
February 24, 2026
Reply from Hays Travel - Natalie Taylor
Thank you so much - <3 Let the countdown begin x
Efficient
Natalie always goes beyond to make sure she has booked the type of holiday we want. She is very responsive to any questions or queries we might have and although she is busy she always replies promptly and efficiently.
Natalie has booked our holidays for several years now.
February 21, 2026
Reply from Hays Travel - Natalie Taylor
Thanks Jo - Here is to another EPIC adventure! x
Birthday Cruise
Everything was so quick and easy. Natalie was so helpful, no problems at all.
February 20, 2026
Reply from Hays Travel - Natalie Taylor
You are so very welcome! x
First class as always
February 20, 2026
Reply from Hays Travel - Natalie Taylor
Oh Thanks Jackie! You best all behave lol ;) x
Great service as always
February 20, 2026
Reply from Hays Travel - Natalie Taylor
Thank you Sarah! Glad we made you 'Wish' come true! xx
Natalie Taylor is the best!!!
We cannot recommend Natalie Taylor highly enough. She always goes above and beyond to find us the perfect holiday at the very best price. Natalie takes the time to really understand what we’re looking for and makes the whole process completely stress-free. Nothing is ever too much trouble, and we always feel confident we’re getting the best possible deal. We wouldn’t book with anyone else!
February 13, 2026
Reply from Hays Travel - Natalie Taylor
Ohh Jaz! It helps when I have amazing customers like you! What an amazing time you will all have! What a way to celebrate!
I think this is the 4th holiday we have…
I think this is the 4th holiday we have booked through Natalie, we wouldn’t go anywhere else, she goes above and beyond to make sure you get the best deals and best experience, great communication, She deserves 6 stars.
February 20, 2026
Reply from Hays Travel - Natalie Taylor
Ohh Thanks Guys! It is always a pleasure to help you both! Thank you for asking and trusting me! x
Fantastic Service!
Absolutely fantastic! Natalie was amazingly helpful in booking my Disney Wish Cruise. Her communication was superb and she went above and beyond to get me the perfect stateroom at the best price.
Will definitely be using again.
February 18, 2026
Reply from Hays Travel - Natalie Taylor
Oh So pleased we go this all booked for you! How exciting you are going to love her! x
Natalie was fantastic
Natalie was fantastic. Really helpful and so happy to help with our booking. She helped tailor our trip and the whole experience was so efficient and effortless.
February 15, 2026
Reply from Hays Travel - Natalie Taylor
You are so very welcome! Thank you for allowing me to book your adventures! x
Natalie always goes the extra mile
Natalie always goes the extra mile. She is very helpful , friendly but still professional. We have booked all of our holidays with Natalie, she is a credit to your company.
February 13, 2026
Reply from Hays Travel - Natalie Taylor
Oh Thanks lovely! It's always a pleasure x
Natalie was amazing 🤩 there was quite a…
Natalie was amazing 🤩 there was quite a lot of time when Natalie had to make change and yet again she was amazing
Customer Service was 100 percent
January 17, 2026
Reply from Hays Travel - Natalie Taylor
Thank you Nicola! I'm always here for you x
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