Hays Travel - Neil Crossley Reviews 

221
TrustScore 5 out of 5

4.9

Personal Travel Consultant Neil Crossley, HD7 Linthwaite, GB


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Rated 5 out of 5 stars

Recently booked a holiday with Neil at Hays Travel, I sent him a holiday asked if he could beat it and was booked and sorted within 15 minutes and price beaten! After service was great as well when I... See more

Rated 5 out of 5 stars

Neil our travel rep has been great, always punctual with replying to messages, happy to give quotes , and he did a fair share for us before we found what we was looking for. Staying available beyond... See more

Rated 5 out of 5 stars

“Neil has been a great bloke throughout the whole process, even with the countless enquiries I sent his way. He always got back to me, no matter how busy he was. When I finally chose a place, he was b... See more

Company replied

Rated 5 out of 5 stars

We have booked several holidays with Neil and wouldn’t go anywhere else. Neil makes sure he finds the perfect holiday for our family with whatever budget we set. The booking process is simple and easy... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Neil Crossley, HD7, Linthwaite, United Kingdom

  • 01484 818712

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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4.9

All reviews

(221)

116,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Used Neil for several off my holidays…

Used Neil for several off my holidays always there if I had a question or any worries with anything would definitely recommend for booking your holidays

March 4, 2026
Hays Travel - Neil Crossley logo

Reply from Hays Travel - Neil Crossley

HI Sarah

Thank you for your review... I really appreciate it & it is always a pleasure dealing with you :)

Rated 5 out of 5 stars

Neil was professional throughout our…

Neil was professional throughout our interaction. He listened to our criteria and offered some really great solutions. Updated quotes when things changed without a problem. Very positive experience

February 26, 2026
Hays Travel - Neil Crossley logo

Reply from Hays Travel - Neil Crossley

Hi Melanie

Thank you for the kind words & it was a pleasure helping you with your holiday :)

Rated 5 out of 5 stars

Very efficient service went out the way…

Very efficient service went out the way to be of help even on a Sunday morning
Would definitely recommend

February 16, 2026
Hays Travel - Neil Crossley logo

Reply from Hays Travel - Neil Crossley

Hi Carole... Thank you for your review... It was a pleasure helping you book your holiday :)

Rated 5 out of 5 stars

Neil is absolute brilliant

Neil is absolute brilliant, always polite, and always gets us the best price, been booking with Neil for years now, wouldn’t go to anyone else.

February 14, 2026
Hays Travel - Neil Crossley logo

Reply from Hays Travel - Neil Crossley

Thanks for the review Gemma.. always a pleasure x

Rated 5 out of 5 stars

Neil was very helpful

Neil was very helpful. First in quoting an alternative to the holiday I'd found myself, but then persevering and quoting my preferred holiday at a better price.
The booking process was then very simple

January 30, 2026
Rated 5 out of 5 stars

Ecxellent

Neil is fantastic booked with him for years now and he is always my first point of call when booking a holiday

January 28, 2026
Rated 5 out of 5 stars

Great company, always helpful

Neil was super helpful and answered all my questions, nothing was too much bother even though I kept changing my mind about where I wanted to stay. He managed to beat my quote from TUI direct.

January 25, 2026
Rated 5 out of 5 stars

Neil is always spot on!

Neil was such a great help and easily got us the best price for our holiday. Such a speedy service too, getting back to us straight away.

January 20, 2026
Rated 5 out of 5 stars

Excellent Service

Neil can beat any price you find, he is unbelievably patient, friendly and you never feel rushed into a decision; and if its not right he will find something that is. Excellent service and not had a bad holiday yet! Think this is the 5th holiday we've booked through Neil! Thanks Neil!

January 5, 2026
Rated 5 out of 5 stars

Great holiday to Prague - thanks to Neil!

I’ve had a great holiday in Prague with my partner thanks to Neil. There was great communication, support, advice and many options given to help us select another perfect destination. Prague has been a fabulous trip this Christmas. We have utilised Neil’s knowledge , help and skills for booking safe holidays on multiple occasions and we can’t wait to go through Neil again when booking our 2026 adventures.

December 30, 2025
Rated 5 out of 5 stars

Third time booking with Neil...

This is the third time we have booked a holiday with Neil and we always feel comfortable doing so. Nothing is too much trouble and he's always happy to answer any of my questions and put my mind at ease. We would highly recommend Neil at Hays Travel and will definitely be using him again in the future. We highly recommend Neil for all your holiday needs.

November 12, 2025
Rated 5 out of 5 stars

Fantastic service

Neil is always available to try and help with any questions or bookings even when he is away on holiday with his family!!
Neil always works hard in getting the best deal possible tailored making it to your specifications.

November 8, 2025

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