Recently booked a holiday with Neil at Hays Travel, I sent him a holiday asked if he could beat it and was booked and sorted within 15 minutes and price beaten! After service was great as well when I... See more
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Really easy to book with Neil! He sources holiday options for us and seemlessly organises everything for us!
Neil our travel rep has been great, always punctual with replying to messages, happy to give quotes , and he did a fair share for us before we found what we was looking for. Staying available beyond... See more
“Neil has been a great bloke throughout the whole process, even with the countless enquiries I sent his way. He always got back to me, no matter how busy he was. When I finally chose a place, he was b... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Neil Crossley, HD7, Linthwaite, United Kingdom
- 01484 818712
4.9
Excellent
223 reviews
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Great experience stress free
Neil made the experience stress free and got us everything we needed and wanted and more actually. He gave lots of options and answered all my questions. He got back to me so quickly with everything. A couple of conversations and he knew what we wanted! Great experience recommend!
February 8, 2024
Neil's a great travel agent
Neil was very helpful and sent many different holiday choices, he was very responsive to messages.
The process of booking was very quick and hassle free.
February 7, 2024
neil was super helpful,understood what…
neil was super helpful,understood what we wanted and provided us with all the details.
was very efficient and to be honest he couldnt have helped us more will def book again with neil
January 22, 2024
Great customer experience
Neil had been so helpful in booking all our holidays over the last 3 years! We only book through him now! He gets back to you straight away and finds you great holiday choices! He’s with you every step of the way 😊
January 20, 2024
I love booking a holiday with Neil
I love booking a holiday with Neil. It's super easy & he gets the best deals. He's friendly & helpful.
January 5, 2024
Very helpful asked all questions I…
Very helpful asked all questions I thrown at him always responded very happy 😊
December 29, 2023
Neil is so helpful & always finds the…
Neil is so helpful & always finds the best deals
Messages back straight away
Will go out of his way to help
December 9, 2023
Excellent service
November 10, 2023
Excellent
From enquiry to booking everything was explained and we had all information to make an informed decision about our holiday - very good service
November 1, 2023
Neil is professional
Neil is professional, easily contactable, knowledgeable and attentive.
October 24, 2023
Neil is the BEST TRAVEL AGENT
Neil is the most approachable, patient, helpful travel agent and we wouldn’t go anywhere else - thank you 🙏
October 24, 2023
A confidence boosting experience
Neil was very helpful in understanding our requirements as my husband has mobility issues which need to be taken into account when choosing a location and hotel.
October 6, 2023
Great communication and rapid reponsw…
Great communication and rapid reponsw from enquiry to booking
October 16, 2023
Very helpful and was able to book the…
Very helpful and was able to book the holiday late at night, brilliant customer service
October 10, 2023
Neil goes above and beyond to make sure…
Neil goes above and beyond to make sure he has the right holiday for you. We can be very particular so let me tell you he also has the patience of a saint! Nothing is to much bother for him and he often works beyond his working hours to help. Wouldn’t book through anyone else.
October 4, 2023
Great service
Great service, helpful and patiently waits for me whilst making decisions. Highly recommended
September 28, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good service
September 23, 2023
Reply from Hays Travel - Neil Crossley
Hey Susan... Always a pleasure to help my amazing regulars. Hope you have a great holiday :)
2024 holiday
Neil went above and beyond to help me choosing the perfect holiday for my family. He's got patience of a saint.
September 23, 2023
Reply from Hays Travel - Neil Crossley
Hi Melanie... Thanks for the great review and is always a pleasure helping you & your family, I hope you have an amazing holiday & look forward to speaking with you again soon :)
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