Hays Travel - Neil Crossley Reviews 

223
TrustScore 5 out of 5

4.9

Personal Travel Consultant Neil Crossley, HD7 Linthwaite, GB


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Rated 5 out of 5 stars

Recently booked a holiday with Neil at Hays Travel, I sent him a holiday asked if he could beat it and was booked and sorted within 15 minutes and price beaten! After service was great as well when I... See more

Company replied

Rated 5 out of 5 stars

Neil our travel rep has been great, always punctual with replying to messages, happy to give quotes , and he did a fair share for us before we found what we was looking for. Staying available beyond... See more

Rated 5 out of 5 stars

“Neil has been a great bloke throughout the whole process, even with the countless enquiries I sent his way. He always got back to me, no matter how busy he was. When I finally chose a place, he was b... See more

Company replied

Rated 5 out of 5 stars

We have booked several holidays with Neil and wouldn’t go anywhere else. Neil makes sure he finds the perfect holiday for our family with whatever budget we set. The booking process is simple and easy... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Neil Crossley, HD7, Linthwaite, United Kingdom

  • 01484 818712

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

as this is the first holiday that i’ve…

as this is the first holiday that i’ve ever booked, i was quite nervous and had a lot of questions, however Neil at hays travel had no issue answering my questions and helped me find the right holiday

May 18, 2023
Hays Travel - Neil Crossley logo

Reply from Hays Travel - Neil Crossley

Thanks for the great review Keeley :)

Rated 5 out of 5 stars

My booking was easy and hassle free

My booking was easy and hassle free, my consultant was informative and patient checking different dates for costs and the deals he found were fantastic. Dealing with my consultant over messaging allowed me to check my children's timetables for exams and consult with my employer for the annual leave without feeling rushed.

May 17, 2023
Hays Travel - Neil Crossley logo

Reply from Hays Travel - Neil Crossley

Thanks for a great review Lisa :)

Rated 5 out of 5 stars

We emailed told them dates were we…

We emailed told them dates were we wanted to go absolutely spot on and cheaper than all holidays I looked at. Then I got a phone call telling me all details if I was happy any questions and how to get in touch if I was worried about anything. After speaking to Neil I went on my emails and everything was confirmed contact numbers everything wonderful experience highly recommend.

May 10, 2023
Hays Travel - Neil Crossley logo

Reply from Hays Travel - Neil Crossley

Thanks for a great review Julie

Rated 5 out of 5 stars

Neil was honest and candid about my…

Neil was honest and candid about my choice of holiday. He guided me well and offered me with many choices in relation to dates. Im so happy and the kids are thrilled also! We are avid travellers and will definately be booking with him again!!! Thank you Neil.

May 3, 2023
Hays Travel - Neil Crossley logo

Reply from Hays Travel - Neil Crossley

Thanks for a great review Regina :)

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