Staff super friendly soon as you enter they make you feel comfortable. Asked us what we needed in our holiday. The rep looked up various packages even phoned up for price difference to make sure we g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Hays Travel office in Newport, and as always, we received such a warm and friendly welcome. ❤️ Sasha is absolutely amazing — so helpful, professional and patient, and she always manag... See more
Company replied
We went into Hays Travel in Newport on 6th August. Hayley was amazing. All we knew was the date we wanted to go and we wanted something a bit different. She went through so many different holidays... See more
Company replied
From entering the building to leaving we felt the booking process was well delivered by the knowledgeable staff. We've booked our second cruise and did it all through Hays travel Newport, because our... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40-41 LLANARTH STREET, NP20 1HR, Newport Wales, United Kingdom
- 01633 495025
4.9
Excellent
710 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have been using this company for a…
We have been using this company for a good many years. The staff are always friendly approachable and helpful.
January 14, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
The ladies at Hays were experts at…
The ladies at Hays were experts at their jobs & go out of there way to help. We all have a laugh because it"s a friendly atmosphere.
March 4, 2026
Reply from Hays Travel - Newport wales
We appreciate your kind words about the team's expertise and helpfulness. We're happy to hear that you enjoyed the friendly atmosphere and had a laugh.
Professional and experienced staff
Both Julie and Tracey were very professional and informative when i visited the office.
They manage to tailored a holiday which was ideal for my needs and i cant wait to travel.
Thanks again
February 25, 2026
Reply from Hays Travel - Newport wales
David,
We appreciate your kind words! We're happy to hear that you found your visit informative and that we could tailor the ideal holiday for you. We hope you enjoy your trip!
newportwales, Hays Travel
Holibobs
Always booked through Hays travel, they always find us the perfect holiday never had any bad accomodation, always spend time trying to find what we ask for wouldn't go anywhere else.
February 18, 2026
Reply from Hays Travel - Newport wales
We appreciate your continued bookings with us. It's wonderful to know we consistently find you the perfect holiday. Thank you for your loyalty!
The Ladies at Hays Newport are always…
The Ladies at Hays Newport are always welcoming and friendly always very efficient in their work and help with holiday choices we went into to book a cruise and told them exactly what we wanted and they helped all the way with the booking to be able to tailor our trip .. always a please to go in there .. Sophie booked our recent trip for us she went above and beyond for us like the service we always receive form hags travel Newport
February 15, 2026
Reply from Hays Travel - Newport wales
Thank you so much for the lovely feedback.
The woman was very helpful.
February 11, 2026
Reply from Hays Travel - Newport wales
Thank you for the feedback.
Booking for Blackpool
Wasn't sure what to expect when booking but the lady was really helpful I think her name was Hayley (Newport Gwent shop ) very friendly and polite and spent time explaining everything to us ..Well Done will definitely book from here again !
February 19, 2026
Reply from Hays Travel - Newport wales
Janet Bromley,
We're happy to hear that you found our team member helpful! It's wonderful to know that they were friendly, polite, and thorough in explaining everything to you. We appreciate your feedback and look forward to assisting you again!
newportwales, Hays Travel
Always friendly and helpful!
February 20, 2026
Reply from Hays Travel - Newport wales
Dawn,
We appreciate you taking the time to share your feedback; we are so pleased to hear that you find our team friendly and helpful.
newportwales, Hays Travel
Friendly helpful service.
February 19, 2026
Reply from Hays Travel - Newport wales
We really appreciate your feedback :)
Reply from Hays Travel - Newport wales
Thankyou so much for your feedback :)
Tracey was very helpful with finding us…
Tracey was very helpful with finding us the best cruise for our budget and for the places we wanted to see. She provided good advice.
February 11, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Excellent service from the team any…
Excellent service from the team any questions we have raised are via emails have been responded to quickly and with such great enthusiasm. It’s our first time booking with you and we will definitely be booking another holiday with you soon !
February 10, 2026
Reply from Hays Travel - Newport wales
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent service and quick, enthusiastic responses. We look forward to helping you plan another holiday soon!
Reply from Hays Travel - Newport wales
Thankyou so much for your feedback!
Fantastic customer service
Booking was easy and straightforward, all the staff got involved in telling us how amazing the holiday we chose was, they matched our online deal which was fantastic, I'm booked many holiday through the girls at Newport branch and I wouldn't book anywhere else.
February 12, 2026
Reply from Hays Travel - Newport wales
We're so happy to hear that booking was easy and the team was so helpful in matching your online deal. We appreciate your continued loyalty and thank you for your kind words!
Hays Travel
Reply from Hays Travel - Newport wales
angela vaughan,
We appreciate your feedback and are so glad to hear that you received expert advice. We hope you have a wonderful experience!
Hays Travel
All staff very friendly and helpful.
All staff very friendly and helpful.
Hayley was very helpful and went through a lot of holidays for us until we found the one we wanted.
January 31, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Reply from Hays Travel - Newport wales
Thank you for the review! :)
Helpful friendly staff
Helpful friendly staff. I was served quickly and the customer service was excellent.
February 5, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
we dealt with chloe she was very…
we dealt with chloe she was very helpful , and friendly and could not do enough for us ,we would recommend to others we will be using hays in the future five stars all the way
February 5, 2026
Reply from Hays Travel - Newport wales
lyn watkins,
We appreciate you taking the time to leave us such a kind review. We're so happy to hear that you found our service helpful and friendly.
Hays Travel
Hayes Helped Us With Our Special Holiday.
Tracy was very knowledgeable about our holiday choices and guided through the booking process with patience and good humour.
February 1, 2026
Reply from Hays Travel - Newport wales
Vince Sperduti,
We appreciate your kind words! We're happy to hear that our team member's knowledge and support made your booking experience pleasant and easy.
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.