Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more
Company replied
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
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Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more
Company replied
I love the fact that I can speak to someone immediately to discuss a holiday. Very experienced sales assistants. Great choices of holidays.
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more
Company replied
I did not have time to book online myself as I needed to work. I called directly and spoke to Kerrie (Staff). She was very professional and understood my request and requirements. After a few emails &... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom
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The customer service agent Niamh is so helpful and easy to deal with.

Reply from Hays Travel - Newry
Nothing was too much trouble . Friendly staff willing to find me the perfect holiday right for me and at an affordable price

Reply from Hays Travel - Newry
Kerrie and Andy very knowledgeable and helpful.

Reply from Hays Travel - Newry
Hays Travel in Newry is our go to agency when we are looking for a holiday, yesterday we booked a cruise for September, as usual Andy was very helpful and pleasant, talking time to get us the cruise we wanted, thank you so much Andy.

Reply from Hays Travel - Newry
Excellent experience Kerrie makes everything so easy she’s amazing wouldn’t book a hoilday with anyone else

Reply from Hays Travel - Newry
The girl Niamh was very helpful and gave plenty of information on the area i was booking didn’t take long to make our minds up

Reply from Hays Travel - Newry

Reply from Hays Travel - Newry
The person I dealt with on the phone was helpful, charming and professional.
Great response from Roisin. Very helpful, polite and an asset to Hays of Newry. Exceptional customer service qualities.
Fast and efficient, all it took was one phone call and I got connected to a very pleasant lady called Roisin and she looked after me.
Excellent service from Roisin , she made the whole process simple and was very friendly and helpful
Thanks Roisin

Reply from Hays Travel - Newry
We called into newry travel agents on a whim to enquire on prices and availability for a short break destination, however, despite searching we could not find suitability for our dates. Roisin was extremely patient and suggested other airports/destinations. She found us a property and great deal in another destination which we hadn’t thought of, but now we are soo looking forward to. Great service, would highly recommend

Reply from Hays Travel - Newry
Excellent staff, Rosin is brilliant extremely helpful and very good at finding the right deal for you. Nothing is to much trouble for her. All the staff are lovely

Reply from Hays Travel - Newry
Staff were very helpful an easy to talk to and explain things to you.

Reply from Hays Travel - Newry
Staff was very professionally an extremely helpfull, 5 star service would recomend to family an friends.
Thanks conor an louise

Reply from Hays Travel - Newry
Kerri in the Newry branch was very helpful in booking our holiday to Crete. We are hoping that she has some success in getting us the room we requested. She was also very friendly and professional to deal with.

Reply from Hays Travel - Newry
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