Hays Travel - Newry Reviews 

603
TrustScore 5 out of 5

4.9

Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more

Company replied

Rated 5 out of 5 stars

I love the fact that I can speak to someone immediately to discuss a holiday. Very experienced sales assistants. Great choices of holidays.

Rated 5 out of 5 stars

Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more

Company replied

Rated 5 out of 5 stars

I did not have time to book online myself as I needed to work. I called directly and spoke to Kerrie (Staff). She was very professional and understood my request and requirements. After a few emails &... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom

  • 02830480030

4.9

Excellent

TrustScore 5 out of 5

603 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(603)

124,458 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Respectful

Respectful and swift - Kerrie quickly understood my request and came back to me very quickly with a proposal and cost.

September 10, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 4 Star review regarding the service you have received from us at Hays Travel Newry , we wish you have a fantastic Holiday.

Rated 5 out of 5 stars

The experience was great with Lynda…

The experience was great with Lynda when we booked our holiday she took her time and explained everything we needed to know Hays Travel are a brilliant company.

September 9, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 5 Star review regarding the service you have received from us at Hays Travel Newry , we wish you have a fantastic Holiday.

Rated 4 out of 5 stars

Pleasant agent

Pleasant agent
Gave time to listen

September 6, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 4 Star review regarding the service you have received from us at Hays Travel Newry , we wish you have a fantastic Holiday.

Rated 5 out of 5 stars

Excellent customer service

Very attentive to our needs

September 4, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your 5 Star review regarding the service you have received from us at Hays Travel Newry , we wish you have a fantastic Holiday.

Rated 5 out of 5 stars

Staff were extremely helpful and took…

Staff were extremely helpful and took time to explain to me what was involved in my holiday especially as I was booking to bring my baby on her first holiday they answered any questions or concerns I had

August 23, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review

Rated 5 out of 5 stars

Newry Branch staff excellent

Staff at Newry Branch are very friendly, ready to help every step of the way, answering any questions & offering any knowledge they have on resorts & accommodation, especially Niamh.

August 21, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words , we hope you have a fantastic time away :)

Rated 5 out of 5 stars

The lady we dealt with Shona was…

The lady we dealt with Shona was excellent. She was very helpful and knowledgeable and did a lot for us to get our trip organised.

August 17, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review

Rated 5 out of 5 stars

We just booked a holiday yesterday with…

We just booked a holiday yesterday with Niamh. This is our second time booking with her. She is very knowledgeable and nothing is a problem to her as we were looking early morning flights.

August 12, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words , we hope you have a fantastic time away :)

Rated 5 out of 5 stars

Hi I was dealing with Kerrie.

Hi I was dealing with Kerrie.
She was very efficient and really lovely to speak with.
Would recommend this company

August 5, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words , we hope you have a fantastic time away :)

Rated 5 out of 5 stars

Niamh lovely girl great at her job …

Niamh lovely girl great at her job …. Highly recommend her to family & friends looking to book a holiday !

July 31, 2025
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words , we hope you have a fantastic time away :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look