We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
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See what reviewers are saying
Lynn was excellent and a great help when we decided to book a last minute cruise. Came back with options which all fitted with the criteria we had given.
Company replied
The member of staff (Kasey) went above and beyond to find us the trip that suited us best, she took the time to carefully explain what we had picked and had a lot of patience with checking multiple di... See more
Company replied
It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1K reviews
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Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Autumn sun booking
Have been travelling a few times with Hayes travel and always had the best experience Jenna tailor made my holiday perfect(Newtownards) as it is a complicated booking First class staff
January 25, 2026
Reply from Hays Travel - Newtownards
gail burke,
We appreciate your wonderful review! We're so glad we could create the perfect holiday for you. It's great to hear you consistently have a first-class experience with us.
Hays Travel
great service
Ashley was so helpful guided me throght everything explained all I needed to know very easy to talk too great at her job.looking forward to my holidays she was able to assure me the hotel is really gd.thanks again Ashley
January 24, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Great service from jill in newtownards
Great service from jill in newtownards, very informative and helpful, had our holiday booked in no time.5 star all round
January 23, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
My wife and I love our holidays
My wife and I love our holidays. We have been booking with Hays for years. The staff are always professional and helpful, often giving us their recommendations for resorts. Just like talking to old friends. I can only award 5 stars, but would love to award more.
January 23, 2026
Reply from Hays Travel - Newtownards
Mr McCullough,
We appreciate your continued loyalty over the years. It's great to know that you find our team professional and helpful. We are so glad you enjoy your experience with us.
Hays Travel
Traight to point and no…
Traight to point and no delays..everything was done as they told me on phone..very polite lady....
January 15, 2026
Reply from Hays Travel - Newtownards
Anthony flannery,
We appreciate your feedback and are so glad everything was completed as expected with prompt and polite service. Thank you for sharing.
Hays Travel
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Dealt with immediately, so much knowledge
Dealt with immediately. Very knowledgeable agent who took time to check costs of different dates.
We mentioned a cruise and came home with full knowledge of a cruise in Nov 2027,costs,flights etc etc
Well done Hays!!!
January 20, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Was in twice over the weekend of my…
Was in twice over the weekend of my booking , and only concern was when i asked about a certain destination, which was budapest the girl didnt even look it up or say we dont cover it which i found a strange as it seemed she was trying to push certain destinations . Which i didnt mind as they were also on my list as a choice .
Other than that when booking on the sunday the girl was very helpful and polite and very good to deal with .
January 12, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
We appreciate you sharing your thoughts; it is great to hear that you found our team helpful and respectful during your visit.
Jill (Newtownards) was extremely…
Jill (Newtownards) was extremely helpful and knowledgeable, we had our holiday decided and booked within 20 mins!
January 3, 2026
Reply from Hays Travel - Newtownards
We're happy to hear that you found our service so helpful and efficient. Thank you for sharing your positive experience; we appreciate your feedback!
Very helpful staff and tried many…
Very helpful staff and tried many different places and hotels and all different prices that suited our needs and requirements. Were honest about places if they had stayed in what they thought of them and I really liked that felt soo at ease talking to them
January 11, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Customer assistant went over and above…
Customer assistant went over and above to ensure I received the most comprehensive service possible
January 8, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Kasey in Newtownards was fantastic
Kasey in Newtownards was fantastic with helping to plan somewhere to go for us, not easy with our list of requirements and price!
I recommend Hays to everyone I know as I have never been disappointed by any holiday they have booked for us.
The ladies in Hays Newtownards are wonderful, we wouldn’t book a holiday with anyone else.
January 8, 2026
Reply from Hays Travel - Newtownards
We appreciate your wonderful feedback! We're happy to hear that our team in Newtownards provided such excellent support in planning your holiday. It's great to know you recommend us so highly!
Reply from Hays Travel - Newtownards
Many thanks for your kind feedback
Very professional
The girl that dealt with us, Kasie, was the ultimate travel agent: calm, courteous, enthusiastic, but above all exceptionally knowledgeable. She answered every query succinctly and gave expert advice. We entered with some ideas and left with a foreign holiday booked and paid for. A pleasure to be served by a well-informed and highly trained professional.
December 31, 2025
Reply from Hays Travel - Newtownards
We appreciate your wonderful feedback! We're happy to hear that your experience was so positive, and that our expertise helped you book your holiday. Thank you for recognizing our dedication to providing excellent service.
Greaet booking experience with Hayes…
Great booking experience with Hayes travel everything was sorted within 10 minutes well done Ashleigh.
January 5, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Casey was spot on
Casey was spot on. Give me the information I needed, checked with suppliers made me aware of price increases and got the right trip booked for me. Lovely girl and very efficient
January 3, 2026
Reply from Hays Travel - Newtownards
We appreciate you taking the time to share your experience. We're happy to hear that you found the information you needed and that your trip was booked efficiently.
Good service a round
Very helpful staff, package holiday was good price.
Very efficient booking process
January 1, 2026
Reply from Hays Travel - Newtownards
We appreciate you sharing your experience with us! We're happy to hear that our staff were helpful and the booking was efficient.
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