We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
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See what reviewers are saying
Lynn was excellent and a great help when we decided to book a last minute cruise. Came back with options which all fitted with the criteria we had given.
Company replied
The member of staff (Kasey) went above and beyond to find us the trip that suited us best, she took the time to carefully explain what we had picked and had a lot of patience with checking multiple di... See more
Company replied
It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1K reviews
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Always been most helpful.
February 17, 2026
Reply from Hays Travel - Newtownards
Mr James Furphy,
We appreciate you taking the time to share your experience, and we're so glad we could be helpful to you!
newtownards, Hays Travel
Holiday
My travel agent was very pleasant and she gave me some good advice about a variety of locations & I was able to book a new resort.
February 9, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Great customer service
Extremely friendly member of staff. She took time to explain the options and what would suit us best. Highly recommend.
February 15, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Very helpful
We told Anna the specifics we required and after a quick search she was able to find exactly what we wanted. Considering that we had no clue about where we wanted to go Anna actually found everything we didn’t even know we needed. Very professional and helpful.
February 8, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Lynn was so helpful…
Lynn was so helpful despite me.changing my mind about hotels! She looked into each place I sent her with patience. She made the whole process super easy.
February 13, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words.
The agent (Jill) was very patient and…
The agent (Jill) was very patient and helpful. She provided a number of options to meet my budget and described in detail what was included in packages.
February 13, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Anna very good at keeping updated about…
Anna very good at keeping updated about by enquiry
February 12, 2026
Reply from Hays Travel - Newtownards
No name,
We appreciate your feedback and are so glad to hear that you were kept informed about your enquiry; thank you for your review.
Hays Travel
We have booked with Hayes for quite a…
We have booked with Hayes for quite a lot of years service is excellent and guys in store r brilliant
February 5, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Entered the shop was spoke to right…
Entered the shop was spoke to right away by a girl called Kasey-Leigh give her my details and budget regarding a Cruise. She was very knowledgeable and was able to recomend Celebrity xcel cruise line. She recommended Aquaclass cabin and what it entailed on board credit restaurants spa etc was very happy to book with Haystravel
February 8, 2026
Reply from Hays Travel - Newtownards
JOAN FERGUSON,
We're happy to hear that you received excellent service and helpful recommendations for your cruise booking. Thank you for sharing your positive experience with us!
Hays Travel
Friendly staff in newtownards branch…
Friendly staff in newtownards branch lynn was excellent.
January 31, 2026
Reply from Hays Travel - Newtownards
Wilma,
We appreciate you taking the time to leave us such a fantastic review! We're so happy our team was helpful and friendly.
Hays Travel
Jill attended to us in a very friendly…
Jill attended to us in a very friendly and efficient way running over all the options of our holiday.
We like Hayes Travel also for good value in holiday currency.
February 9, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind comments.
Friendly assistance from Ashleigh
Friendly assistance from Ashleigh - quickly found suitable options for flight and hotel. The process made easy.
February 8, 2026
Reply from Hays Travel - Newtownards
Ivan McStea,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our assistance friendly and efficient.
Hays Travel
The girls are very friendly and…
The girls are very friendly and approachable and helpful
February 8, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Anniversary trip
Ashleigh was very helpful and clear on recommendations of somewhere to go. We decided on where we were going and are now very much looking forward to our anniversary trip.
February 7, 2026
Reply from Hays Travel - Newtownards
Mrs Audrey Pentland,
We're so happy to hear that you found our recommendations helpful in planning your anniversary trip! We hope you have a memorable experience.
Hays Travel
great service from Lynn
January 27, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Supportive, knowledgeable, patient.
The sales rep was brilliant, I think her name was Fiona???. She listened to our wish list and offered several choices. She added personal touches such as I, "I would take my family here". She even managed to get us a better price by moving the holiday by two days. All I can say is BRILLIANT. Thank you!
February 2, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
I think they def go out of there way to…
I think they def go out of there way to help you an try get best prices
January 26, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words
Lynn Guest
Lynn Guest was excellent and made sure we were fully informed of the options available to us before we made a decision on what river cruise to take.
January 30, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words. We hope you have an amazing time on your River Cruise.
Gill who booked are holiday was very…
Gill who booked are holiday was very helpful pleasant she made you feel very welcome
January 28, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
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