We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
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See what reviewers are saying
Lynn was excellent and a great help when we decided to book a last minute cruise. Came back with options which all fitted with the criteria we had given.
Company replied
The member of staff (Kasey) went above and beyond to find us the trip that suited us best, she took the time to carefully explain what we had picked and had a lot of patience with checking multiple di... See more
Company replied
It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1K reviews
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Absolutely fantastic experience with…
Absolutely fantastic experience with Anna in the Newtownards branch, nothing was too much of an ask of her, she was fantastic with us in every way possible and of course all of the other girls were all so friendly too, will definitely be booking with them again, hopefully soon 💖
February 24, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Kasey considered all options and…
Kasey considered all options and nothing was too much trouble for her.
Got us a great holiday to Iceland.
March 1, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Excellent customer service
Excellent customer service from Lynn at Newtownards Branch.
Went above & beyond to book us what we were looking for.
Would definitely recommend.
February 22, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments
Very knowledgeable and helpful
February 22, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind comments
Reply from Hays Travel - Newtownards
Many thanks for you kind comments
Very polite girl who talked to us very…
Very polite girl who talked to us very well and could not do enough for us give her a payment rise
February 28, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments
Reply from Hays Travel - Newtownards
Thank you for your kind words
Never have no issues with Hayes…
Never have no issues with Hayes holidays are always reasonable
February 20, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Ashley in hayes in ards shopping centre…
Ashley in hayes in ards shopping centre go's out out her way to get the best deal Ashley has great customer service always friendly and helpful nothing to much trouble.i would always highy recommend
hayes travel great service
February 18, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Our experience of booking was very…
Our experience of booking was very efficient and professional.
February 24, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Lynn is very easy to work with and was…
Lynn is very easy to work with and was very helpful in booking my holiday
February 22, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
karen gregg,
We appreciate your kind words! It is a pleasure for us to know that our team member was so helpful to you.
newtownards, Hays Travel
(Holidays)**
Great experience. Jill was fantastic. Helped in so many ways. Showed me lots of different options and destinations.
February 21, 2026
Reply from Hays Travel - Newtownards
JACQUELINE,
We appreciate you sharing your great experience. We are so happy to hear that our team helped you by showing you many options and destinations.
newtownards, Hays Travel
My hotel and booking was sorted out…
My hotel and booking was sorted out quickly and efficiently
February 21, 2026
Reply from Hays Travel - Newtownards
customer,
We appreciate your feedback and we are so glad that your hotel and booking arrangements were handled quickly and efficiently for you.
newtownards, Hays Travel
Reply from Hays Travel - Newtownards
Mrs Stevenson,
We appreciate your feedback and are so glad to hear you received excellent, thoughtful service from our team.
newtownards, Hays Travel
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Spoke with Jill at Hays travel Ards…
Spoke with Jill at Hays travel Ards shopping centre explained what we wanted
February 13, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Jill, Newtownards
Jill, salesperson, was very attentive, helpful and friendly. Took the time to explain all options and get the best deal.
February 7, 2026
Reply from Hays Travel - Newtownards
Nigel,
We appreciate you taking the time to leave us this fantastic review. We are so happy to hear that you found our service helpful and friendly.
newtownards, Hays Travel
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