Hays Travel - Newtownards Reviews 

1,245
TrustScore 5 out of 5

4.9

Unit B20 Ards Shopping Centre, BT23 4EU Newtownards, GB


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Rated 5 out of 5 stars

We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more

Company replied

Rated 5 out of 5 stars

Lynn was excellent and a great help when we decided to book a last minute cruise. Came back with options which all fitted with the criteria we had given.

Company replied

Rated 5 out of 5 stars

The member of staff (Kasey) went above and beyond to find us the trip that suited us best, she took the time to carefully explain what we had picked and had a lot of patience with checking multiple di... See more

Company replied

Rated 5 out of 5 stars

It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom

  • 02891897639

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,245)

116,474 reviews in the last 12 months

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Rated 2 out of 5 stars

(Let down)Being charged £48.00 going 27,3,26 and…

Being charged £48.00 going 27,3,26 and £65.00 coming back 30,3,26. I have used suitcase before on easyjet flights and there's never been a problem. 2 easyjet holidays last year. I have another 4 easyjet holidays booked but if the £113. 00 isn't refunded back into my bank account then I will book holidays elsewhere.
Great holiday but for this poor decision.
Hays travel staff been great but this issue with easyjet been poor decision to make extra money. I could have changed suitcase if there was a problem but I wasn't tolded until I was getting on the plane . I was at the airport before 4am fight not until 6am. I parked car with park & fly and could've switch suitcase with backpack that I had in my other medium size suitcase. Very poor and let down.

March 27, 2026
Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff.
Listened to what I wanted in a city break and was very patient and delivered

March 21, 2026
Hays Travel - Newtownards logo

Reply from Hays Travel - Newtownards

We're so glad our team was helpful and patient in planning your city break. It's great to hear we delivered what you wanted. Thanks for your review!

Kind regards

Rated 5 out of 5 stars

The staff was outstanding got me a…

The staff was outstanding got me a great deal and hotel close to were I am going to. Many thanks, brilliant service.

March 22, 2026
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Reply from Hays Travel - Newtownards

We appreciate your fantastic feedback! We are so happy we could provide brilliant service and secure a great deal on a hotel close to your destination.

Kind regards

Rated 5 out of 5 stars

Cruise booking

There was no added pressure to book.
Lynn having knowledge because she had personal experience of the ship and cruise i booked. Lynn could discuss cabins, activities, dress code, flights and as a first time cruiser this information was specific to my needs and gave clarity.

March 22, 2026
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Reply from Hays Travel - Newtownards

We're glad to hear that you felt no pressure to book. It's wonderful that our team member's personal experience gave you clarity about cabins, activities, and other details for your first cruise. Thank you!

Kind regards

Rated 5 out of 5 stars

Good service

Extremely attentive and polite staff. Spent time getting us suitable accommodation.

March 20, 2026
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Reply from Hays Travel - Newtownards

Hugh Morrow,

We appreciate your kind words! We are so pleased we could assist you in finding suitable accommodation, and we hope you have a wonderful time.

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service. Found what we wanted and booked within 30 mins

March 19, 2026
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Reply from Hays Travel - Newtownards

Joanne Hunter,

We're happy to hear that you found our service quick and efficient. Thank you for your positive feedback; we appreciate it.

Kind regards

Rated 5 out of 5 stars

Ashley was very knowledgable and good…

Ashley was very knowledgable and good to deal aith

March 19, 2026
Hays Travel - Newtownards logo

Reply from Hays Travel - Newtownards

Stephen,

We appreciate you taking the time to share your positive experience. We're so glad you found our service helpful and informative!

newtownards, Hays Travel

Rated 5 out of 5 stars

Anna was quick to gather all the…

Anna was quick to gather all the requested information and the holiday was arranged and booked in no time.

March 18, 2026
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Reply from Hays Travel - Newtownards

Emma Rodgers,

We're happy to hear that we could arrange your holiday so quickly. Thank you for sharing your kind feedback with us; it means a lot!

newtownards, Hays Travel

Rated 5 out of 5 stars

Great service by lynne in the…

Great service by lynne in the Newtownards store knew what we wanted and had dealt with our request within minutes. We Book all our holidays in this store as customer service is second to none.. again thanks lynne

March 13, 2026
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Reply from Hays Travel - Newtownards

Thank you so much for your kind words : )

Rated 5 out of 5 stars

Knowledgeable and helpful staff

Knowledgeable and helpful staff.
The first place I go to when I want to arrange a foreign holiday.

February 28, 2026
Hays Travel - Newtownards logo

Reply from Hays Travel - Newtownards

Thank you so much for your kind words : )

Rated 5 out of 5 stars

Service second to none

Lynn was excellent answered all our queries and put us at ease regarding our travel plans nothing was too much bother for her. A gem you are lucky to have in your employment

March 10, 2026
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Reply from Hays Travel - Newtownards

Thank you so much for your kind words : )

Rated 5 out of 5 stars

We have just booked our honeymoon…

We have just booked our honeymoon through Hays travel in Newtownards & Lynn was soooo lovely & got everything organised for us & most definitely knew what she was talking about.
Thank you very much for being so helpful⭐️⭐️⭐️⭐️⭐️

March 8, 2026
Hays Travel - Newtownards logo

Reply from Hays Travel - Newtownards

Thank you for your kind words, have an amazing honeymoon!

Rated 5 out of 5 stars

Very friendly

Very friendly, knowledgeable and friendly staff.

March 4, 2026
Hays Travel - Newtownards logo

Reply from Hays Travel - Newtownards

Thank you so much for your kind words : )

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