We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
Lynn was excellent and a great help when we decided to book a last minute cruise. Came back with options which all fitted with the criteria we had given.
Company replied
The member of staff (Kasey) went above and beyond to find us the trip that suited us best, she took the time to carefully explain what we had picked and had a lot of patience with checking multiple di... See more
Company replied
It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ashleigh answered all my questions on line quickly, efficiently and friendly.

Reply from Hays Travel - Newtownards
Staff was very good help me.booking our Cruise

Reply from Hays Travel - Newtownards
Being charged £48.00 going 27,3,26 and £65.00 coming back 30,3,26. I have used suitcase before on easyjet flights and there's never been a problem. 2 easyjet holidays last year. I have another 4 easyjet holidays booked but if the £113. 00 isn't refunded back into my bank account then I will book holidays elsewhere.
Great holiday but for this poor decision.
Hays travel staff been great but this issue with easyjet been poor decision to make extra money. I could have changed suitcase if there was a problem but I wasn't tolded until I was getting on the plane . I was at the airport before 4am fight not until 6am. I parked car with park & fly and could've switch suitcase with backpack that I had in my other medium size suitcase. Very poor and let down.
The representative was great .made it so easy for me to book my holiday.

Reply from Hays Travel - Newtownards
Very friendly and helpful staff.
Listened to what I wanted in a city break and was very patient and delivered

Reply from Hays Travel - Newtownards
The staff was outstanding got me a great deal and hotel close to were I am going to. Many thanks, brilliant service.

Reply from Hays Travel - Newtownards
There was no added pressure to book.
Lynn having knowledge because she had personal experience of the ship and cruise i booked. Lynn could discuss cabins, activities, dress code, flights and as a first time cruiser this information was specific to my needs and gave clarity.

Reply from Hays Travel - Newtownards
Extremely attentive and polite staff. Spent time getting us suitable accommodation.

Reply from Hays Travel - Newtownards
Quick efficient service. Found what we wanted and booked within 30 mins

Reply from Hays Travel - Newtownards
Jill as usual listened to our preferences and took time and patience to sort everything out.

Reply from Hays Travel - Newtownards
Ashley was very knowledgable and good to deal aith

Reply from Hays Travel - Newtownards
Anna was quick to gather all the requested information and the holiday was arranged and booked in no time.

Reply from Hays Travel - Newtownards
Great service by lynne in the Newtownards store knew what we wanted and had dealt with our request within minutes. We Book all our holidays in this store as customer service is second to none.. again thanks lynne

Reply from Hays Travel - Newtownards

Reply from Hays Travel - Newtownards
Knowledgeable and helpful staff.
The first place I go to when I want to arrange a foreign holiday.

Reply from Hays Travel - Newtownards
Lynn was excellent answered all our queries and put us at ease regarding our travel plans nothing was too much bother for her. A gem you are lucky to have in your employment

Reply from Hays Travel - Newtownards
The helpful and professional attitude of Kasey, where nothing was too much to achieve the short break we wanted.

Reply from Hays Travel - Newtownards
We have just booked our honeymoon through Hays travel in Newtownards & Lynn was soooo lovely & got everything organised for us & most definitely knew what she was talking about.
Thank you very much for being so helpful⭐️⭐️⭐️⭐️⭐️

Reply from Hays Travel - Newtownards

Reply from Hays Travel - Newtownards
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.