We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
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See what reviewers are saying
Lynn was excellent and a great help when we decided to book a last minute cruise. Came back with options which all fitted with the criteria we had given.
Company replied
The member of staff (Kasey) went above and beyond to find us the trip that suited us best, she took the time to carefully explain what we had picked and had a lot of patience with checking multiple di... See more
Company replied
It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1K reviews
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Lynn sorted everything out that we…
Lynn sorted everything out that we needed. Very helpful and knew every hotel we were talking about. 5*
April 29, 2026
Reply from Hays Travel - Newtownards
David Graham,
We appreciate your positive feedback! We're so happy to hear that everything was sorted out and that our service met your needs.
Kind Regards
Friendly staff that take time to ensure…
Friendly staff that take time to ensure you get the right holiday for you.
April 29, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Tunisia Deal
I saw a deal to Tunisia on their Facebook page so I rang the number and got through straight away to a lovely lady named Ashleigh and asked if the deal was still there (it had been posted 45 mins before at this stage), she said yes, took my details straight away and locked in the advertised price which is always great!
She rang me back about 30mins later and took the deposit payment. Couldn't have been easier or more helpful. We've been booking holidays with Hays Travel in Northern Ireland for a few years now (we live in the south) and cannot fault their service and their deals. Definitely recommend them!!
April 27, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
A fantastic place to book a dream holiday
What a fantastic experience. I went in for an initial enquiry and was looked after by Jill. Jill's professional and knowledgeable way was everything I would expect. All questions were answered with examples and suggestions. I was very happy and placed an order. Hays should be very happy with their Ards branch and Jill in particular. Ten out of ten.
April 25, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
That staff in Newtownards office (…
That staff in Newtownards office ( everyone them ) have been more than helpful
April 17, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
The women was very helpful and…
The women was very helpful and explained everything we asked.
April 23, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
First class Lynn at hays travel was…
First class Lynn at hays travel was amazing wee booked straight away
April 12, 2026
Reply from Hays Travel - Newtownards
We're happy to hear that your booking experience was amazing. Thank you for sharing your positive feedback; we appreciate it.
Jill was excellent in helping me choose…
Jill was excellent in helping me choose and book our cruise
April 10, 2026
Reply from Hays Travel - Newtownards
We appreciate you sharing your kind words regarding the friendly and informative service you received while booking your cruise.
Just want to thank Lynn in the…
Just want to thank Lynn in the newtowards store she was amazing and thanks again
April 5, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Great service
Great service
Kasey Leigh was great very quick friendly and informative
April 12, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Staff member - Kasey Leigh (Hay's travel Newtownards)
My experience Kasey Leigh was very positive she is highly informative, very knowledgable and is extremely friendly. Kasey Leigh went above and beyond during the booking process and the service that was provided was second to none.
April 3, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
General enquiries
I had rang the branch enquiring about an ad I had seen on their social media and wanted to know more, the girl on the phone was great and couldn't help me more she understood what I wanted and made it happen. First time travelling with Hays and it won't be the last. Thanks guys
April 1, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Prompt with close attention to detail
April 9, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
The travel agent was fantastic and the…
The travel agent was fantastic and the booking was very straight forward
April 8, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Staff were able to understand our…
Staff were able to understand our requirements and get our first cruise booked. Roll on holiday time 🥳
March 30, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Lynn in Ards Shopping Centre is…
Lynn in Ards Shopping Centre is fantastic really great at her job
March 29, 2026
Reply from Hays Travel - Newtownards
We appreciate your fantastic feedback! We are so happy to hear about the great service you received; thank you for letting us know.
Kind regards
Hays Travel
Staff helpful and friendly.
March 28, 2026
Reply from Hays Travel - Newtownards
We appreciate you taking the time to leave us this great review! We are so pleased that you found our staff helpful and friendly.
Kind regards
Hays Travel
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