We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
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The member of staff (Kasey) went above and beyond to find us the trip that suited us best, she took the time to carefully explain what we had picked and had a lot of patience with checking multiple di... See more
Company replied
Lynn was excellent and a great help when we decided to book a last minute cruise. Came back with options which all fitted with the criteria we had given.
Company replied
It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1K reviews
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Girl was very knowledgeable and…
Girl was very knowledgeable and helpful, no problems at all.
July 7, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Lynn is fabulous
Lynn is fabulous! So quick, efficient and able to answer all my questions with her fab knowledge!!
Awesome customer service
July 14, 2026
Reply from Hays Travel - Newtownards
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience and that all your questions were answered with great knowledge.
Kind Regards
Hays Travel
5* rating for Lynn at Hays
5* rating for Lynn at Hays, Newtownards. Lynn goes over and beyond to make your holiday as enjoyable as possible.
July 1, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
So easy 1 phone call and all sorted in…
So easy 1 phone call and all sorted in minutes!
July 11, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Anna and her co worker in training were…
Anna and her co worker in training were very nice and extremely helpful and found me and my 2 girls a fantastic holiday plus it was so affordable. Professional with a touch of commoradry. A few wee giggles makes the experience epic
July 9, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Hays made everything so easy and were…
Hays made everything so easy and were extremely helpful,I have used Hay’s before and will definitely use them again,it’s always a first class service
July 8, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
We were given great advise and various…
We were given great advise and various choices by the agent. They were able to give us a holiday which met all of our needs
June 28, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
The girl that had taken my phone call…
The girl that had taken my phone call was fabulous and delivered excellent customer service .
July 5, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your wonderful feedback! We are delighted to hear that you received excellent customer service during your phone call.
Kind Regards
Booking experience
Booking was done skillfully and efficiently and we left with exactly the holiday we wanted.
July 5, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
The agent was really helpful
The agent was really helpful, asked loads of questions and really found us a good deal to our destination. Attention to detail, asking us about what we were after so she could make informed suggestions to add value to our trip.
June 29, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Friendly and helpful
Anna was polite, helpful and took her time whilst helping us pick the right holiday
June 21, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Reply from Hays Travel - Newtownards
Many thanks for your kind comments
Friendly and fast
Friendly and fast booking aa i knew exactly what i wanted... Good advice should i need to change dates etc
June 28, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Very helpful got us a great deal deffo…
Very helpful got us a great deal deffo recommend
June 27, 2026
Reply from Hays Travel - Newtownards
We're so glad we could help you find a great deal! We appreciate your recommendation.
Kind Regards
Hays Travel
Happy customer
Both ladies I dealt with were very helpful.
I originally wanted a quotation for a city break, which I got and when I returned to confirm the booking the agent I dealt with was again extremely helpful.
I was very satisfied with the service.
June 11, 2026
Reply from Hays Travel - Newtownards
David,
Thank you for your kind words! We are so pleased to hear that our team provided such helpful service for your city break booking. We appreciate your positive feedback.
Kind Regards
Hays Travel
Friendly and answered all my questions…
Friendly and answered all my questions very helpful thanks Lynn
June 17, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Lynn was amazing helped us with…
Lynn was amazing helped us with hopefully our next few bookings as well highly recommend
June 21, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
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