We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
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The member of staff (Kasey) went above and beyond to find us the trip that suited us best, she took the time to carefully explain what we had picked and had a lot of patience with checking multiple di... See more
Company replied
Lynn was excellent and a great help when we decided to book a last minute cruise. Came back with options which all fitted with the criteria we had given.
Company replied
It was made very easy to book thee staff Lyn went into all the details, very friendly even guy on the phone with Lyn was very helpful, I can't wait the our time to travel, hayes is always a great c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1K reviews
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Great knowledge of the holiday…
Great knowledge of the holiday locations and gave us plenty of choices.
June 20, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Excellent service
Excellent service booking completed in good time friendly helpful staff
June 12, 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Lynn was very helpful when booking this…
Lynn was very helpful when booking this holiday 👏 😀 👍
June 14, 2026
Reply from Hays Travel - Newtownards
Ruth,
We are so glad we could assist you.
Kind Regards
Hays Travel
Great customer service and friendly…
Great customer service and friendly staff! A big thank you to Kasey Leigh for booking our holiday!!! 😁
June 7, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Excellent customer service
The customer service representative was very knowledgeable and listened to what I wanted and got my holiday booked for me.
June 10, 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
I went to try and get a holiday booked…
I went to try and get a holiday booked for next year, I was dealt with a lovely girl called Ashleigh. Within roughly 10 minutes of looking at lots of holiday destinations and hotels we found a great deal. We even managed to get two rooms booked which is a great for myself and son along with parents. Ashley was very patient listening to my wants and got it all sorted.
June 10, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
We were made so welcome in the travel…
We were made so welcome in the travel agants. Everything we needed to know was covered.
June 8, 2026
Reply from Hays Travel - Newtownards
We are so pleased to hear you felt welcome and that we covered everything you needed. Thank you for your kind words.
Kind Regards
Hays Travel
Brilliant friendly and helpful staff
Brilliant friendly and helpful staff. Highly recommend
June 1, 2026
Reply from Hays Travel - Newtownards
We truly appreciate your kind words!
Kind Regards
Hays Travel
This is the second or third holiday I…
This is the second or third holiday I have booked with your newtownards branch and have found to be very helpful
June 2, 2026
Reply from Hays Travel - Newtownards
We're so glad you've had consistently helpful experiences with us! We appreciate your loyalty.
Kind Regards
Hays Travel
Great Service
As per usual Lynn and all the staff at the Newtownards branch provided us with excellent guidance and support in our choice for our next holiday/cruise.
My wife and I have and would confidently recommend Hays Travel to anyone looking for a stress free and supportive team when booking a holiday.
June 6, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
The staff members were very helpful and…
The staff members were very helpful and informative about what I requested and very efficient throughout my enquiry and booking
June 6, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you for your kind words
We have used them 3 years in a row and…
We have used them 3 years in a row and will use in future.
The staff are so helpful looking up holidays to suit your budget
I would highly recommend to any families looking a affordable holiday 😀
June 5, 2026
Reply from Hays Travel - Newtownards
We are so pleased to hear you've consistently chosen us for your holidays! We appreciate your kind words about our helpful staff and recommendations.
Kind Regards
Hays Travel
Reply from Hays Travel - Newtownards
Amanda,
We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Newtownards
Thank you for your kind words
Staff member was very knowledgeable
Staff member was very knowledgeable, friendly and approachable. She was very patient with us and made suggestions that will greatly improve our holiday.
May 31, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
STAFF VERY FRIENDLY AND HELPFUL
May 23, 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
We're glad you enjoyed your experience. We appreciate your kind words.
Kind Regards
Hays Travel
I have booked many holidays through…
I have booked many holidays through Hays travel Newtownards. Jill took time to find me something that suited our budget and for dates that we could travel. Nothing was too much trouble
May 29, 2026
Reply from Hays Travel - Newtownards
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect holiday within your budget.
Kind Regards
Hays Travel
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
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