All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... See more
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This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... See more
Company replied
We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
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Just picked up documents for our cruise later this month and also booked a future cruise at the same time. Knowledgeable, efficient and friendly service provided throughout by Jomane in the Norwich B... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
998 reviews
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Reply from Hays Travel - Norwich City
Thank you for your kind review!
staff are always on helpful
staff are always on helpful
I spoke to chloe who was professional and very keen to get me a great deal.
thank you always fine your staff to be accommodating and helpful.
August 7, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that Chloe was helpful and accommodating, and found you a great deal.
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be polite, friendly, and helpful.
Riviera Cruise and train journeys
Hannah who booked our cruise for us was very thorough, cheerful and nothing was too much bother she made sure we got exactly what we asked for as we wanted extra travel arrangements before and after the river cruise.
July 31, 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are delighted to hear that Hannah was so thorough and helpful in arranging your cruise and extra travel plans. We're thrilled that you received exactly what you asked for.
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - Norwich City
Thank you for your kind review
Kathey was very helpful as usal
Kathey was very helpful as usal. Like all the staff are.
July 25, 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review. We are so happy to hear that our team provided you with excellent service.
The member of staff was very friendly…
The member of staff was very friendly and helpful so it was a pleasure to deal with her.
July 24, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review
Reply from Hays Travel - Norwich City
Thank you for your kind review
Couldn't been not helpful sorting holiday
Very helpful and friendly couldn't have been any helpful full marks for kathy
July 27, 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review! We are so pleased to hear that our colleague was very helpful and friendly.
I only popped in to do a bit of…
I only popped in to do a bit of research before planning on coming in with my son at a later date. Cathy was so helpful and knowledgeable from the outset. Ended up booking our holiday on this visit. Also of note her professionalism should be commended as she was in work despite having fractured her arm the day before 😬😬
Keep coming back to this branch as am always happy with how easy it is to book a holiday that always pleases.
July 27, 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we could help you book your holiday. We appreciate your continued loyalty and look forward to assisting you again in the future!
Wonderful service
Wonderful service, I go back every year, and they help me custom the holiday I want!
Special shout out to Jomane Jackson, who helped me get my recent planned trip to the USA sorted!
July 14, 2026
Reply from Hays Travel - Norwich City
Thank you for your fantastic feedback! We are so pleased to hear that you consistently receive wonderful service. We hope you have an amazing time
Very helpful polite and friendly good…
Very helpful polite and friendly good at her job will be back to book more.
July 28, 2026
Reply from Hays Travel - Norwich City
We are so pleased to hear that you had such a positive experience with us and we look forward to helping you book more in the future.
We knew what we wanted and Jo more than delivered.
Was a really lovely morning with Jo who did everything she could to build the perfect holiday for us. Honestly so pleased to have booked everything we wanted and within our budget too.
July 28, 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are so pleased to hear that we were able to create the perfect holiday for you within your budget. We hope you have an amazing trip!
Very good service as always Jo was very…
Very good service as always Jo was very helpful making it easy for us thanks again and look forward to the next time
July 26, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind words! We are delighted to hear that our service was helpful and made things easy for you. We look forward to assisting you again in the future.
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are delighted to hear that our service was excellent and met all your requirements. We appreciate your kind words.
We booked 4 holidays for the coming…
We booked 4 holidays for the coming winter jo is always very friendly helpful and always go the extra step to help us book easily and does all our checking in couldn't wish for a better service thanks again jo
July 26, 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and attentive to detail. We appreciate your kind words and we hope you have a lovely time
Reply from Hays Travel - Norwich City
Thank you for your lovely review!
Chloe explained everything in detail…
Chloe explained everything in detail and she was very professional.
July 25, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review! We are so pleased to hear that we could help. We hope you have a great time!
This company is so willing to help
This company is so willing to help and get you the holiday you want .
Ella is brilliant so friendly and helpful as is all the staff in the Norwich branch
July 24, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was so helpful and friendly. We hope you have a lovely time!
Reply from Hays Travel - Norwich City
Thank you for your kind review!
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