All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... See more
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We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
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This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... See more
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Just picked up documents for our cruise later this month and also booked a future cruise at the same time. Knowledgeable, efficient and friendly service provided throughout by Jomane in the Norwich B... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
999 reviews
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This company is so willing to help
This company is so willing to help and get you the holiday you want .
Ella is brilliant so friendly and helpful as is all the staff in the Norwich branch
July 24, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was so helpful and friendly. We hope you have a lovely time!
Reply from Hays Travel - Norwich City
Thank you for your kind review!
Reply from Hays Travel - Norwich City
Thanks for your great review
Th staff always no what holiday we are…
Th staff always no what holiday we are looking for great experience always happy to help
July 12, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful review! We are so pleased to hear that our team consistently helps you find the perfect holiday and that you always have a great experience with us.
First class service in all departments…
First class service in all departments staff smartly dressed and comfortable place to sit
July 19, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful review! Your kind words are greatly appreciated!
Helpful and professional and friendly
Helpful and professional and friendly. But I arrived after the office should have opened as advertised at 9.15am on Friday 17 July but a staff meeting was taking place and I had to stand outside at least 10 minutes until 9.35am before I was let in. Apologies were given but I felt I could at least have been offered a seat inside as I am 81.
July 18, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind words, We sincerely apologise for the delay and appreciate your patience.
Excellence of Hayes Staff
The location of the travel premises.
The atmosphere within the travel premises including the temperature.
The attitude and professionalism of the staff.
Very friendly, obliging and efficient.
July 17, 2026
Reply from Hays Travel - Norwich City
We're so pleased to hear that you found our staff friendly, obliging, and efficient! We hope you have a lovely time!
We have used Hays Travel previously and…
We have used Hays Travel previously and found their service professional and helpful. Aiden was very knowledgeable and took the time to offer advice which we appreciated. I would recommend Hays Travel if you require a personal experience and need extra help with airport procedures.
July 10, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are delighted to hear that you found Aiden professional and helpful
Customer service was amazing very…
Customer service was amazing very lovely lady managed to get my holiday booked and look for next year's booking also
July 17, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review
Awesome customer service
Awesome customer service, friendly and not pushy, we will be back. Thank you
June 29, 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our customer service. We look forward to welcoming you back again soon.
Had a great experience with booking our…
Had a great experience with booking our holiday to Thailand with Hannah. Fantastic customer service.
July 6, 2026
Reply from Hays Travel - Norwich City
Thank you for your fantastic feedback! We are so pleased to hear that you had such a great experience booking your holiday with us.
Very friendly and knowledgeable
Very friendly and knowledgeable. Asked plenty of questions and they were answered honestly and professionally!
July 5, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and knowledgeable, and that all your questions were answered professionally.
Brilliant service as usual from Cathy.
July 2, 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review!
Aiden was very helpful yesterday with…
Aiden was very helpful yesterday with the booking , and Ella had found us some great options.
Chloe and Kathy also helpful over the phone, everyone is very responsive and friendly. My husband is disabled with Parkinson's and we feel in safe hands.
July 3, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you feel in safe hands.
Aiden was amazing from start to finish…
Aiden was amazing from start to finish & couldn’t have been more helpful & informative
July 1, 2026
Reply from Hays Travel - Norwich City
We're so glad to hear that our colleague provided such helpful and informative service. It's wonderful to know they made your experience amazing from beginning to end.
As usually excellent service Adien is…
As usually excellent service Adien is allways very helpful 👍👍
July 2, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful 5 star review! We are so pleased to hear that you consistently receive excellent service and find our team members helpful. Your feedback is greatly appreciated.
We found the staff extremely…
We found the staff extremely helpful,and they were able to arrange bookings for our future cruises quickly and to our satisfaction. A very happy experience.
June 23, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are delighted to hear that our team was able to assist you efficiently with your future cruise bookings.
Very happy with everything at Hays…
Very happy with everything at Hays Travel looked after Very well thanks terry 👍
June 30, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that you were well looked after and happy with everything :)
This is the second booking through…
This is the second booking through Hays, in all honesty I would not go anywhere else.
Staff are polite, aproachable, knowledgeable and friendly.
My special requests were noted and passed on. Knowing everything is taken care of is brilliant.
June 23, 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with your second booking and that our team could assist you so effectively. We truly appreciate your kind words.
Aiden was so helpful
Aiden was so helpful, knowledgable and patient while we navigated our way around different cruise options.
He understood what we wanted as older travellers and worked really hard to meet our needs.
He gave us different companies allowing us to choose within our price range and discussed our insurance needs
The car park has also been booked so we are ready to sail 🛳️👍
Thank you Aidan
We all agree we would not book with any other travel agent Hays travel is our choice every time
June 27, 2026
Reply from Hays Travel - Norwich City
We are so pleased to hear about your positive experience! It's wonderful that our team member was able to assist you in finding the perfect cruise and that you feel confident in your booking. We truly appreciate your loyalty and look forward to helping you with future travels
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