All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
Company replied
This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... See more
Company replied
Just picked up documents for our cruise later this month and also booked a future cruise at the same time. Knowledgeable, efficient and friendly service provided throughout by Jomane in the Norwich B... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always book through Hays
Always book through Hays. Staff are friendly, thoughtful and knowledgeable on practically anywhere you book. It’s lovely to actually talk to a human being so would prefer to book with them
May 17, 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We value your loyalty!
First class service
First class service, found just what we were looking, with the help of a very friendly assistant. We were in and out within half an hour. With a holiday all book.
May 10, 2026
Reply from Hays Travel - Norwich City
We're so happy to hear we could help you find exactly what you needed quickly and efficiently. Thank you for your feedback.
Reply from Hays Travel - Norwich City
Thank you we love 5 stars
Just booked another holiday with hays
Just booked another holiday with hays , the service is 100% , they are so helpful, knowledgeable and very patient to make sure you get the holiday you want , big shout out to Hannah who always gives amazing customer service , wouldn't shop anywhere else now 😬 thank you Hannah
May 9, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us such a wonderful review for Hannah. We are so glad to hear that you consistently receive helpful and patient service. We'll be sure to pass on your kind words.
very efficient in dealing with our…
very efficient in dealing with our enquiry for booking a holiday
May 2, 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review. We hope you have a lovely time
Cruise advice
We knew exactly what we wanted to book, a cruise, but had a few questions. We have done almost 30 cruises but none with Ambassador. Chloe helped us choose the best available cabin based on her knowledge of the company.
Only downside was the wait time; the branch is clearly very popular.
May 2, 2026
Reply from Hays Travel - Norwich City
Thank you for the kind review
Brilliant travel agency which we have…
Brilliant travel agency which we have used many times and had excellent holidays. Staff all very friendly and extremely helpful
April 29, 2026
Reply from Hays Travel - Norwich City
We're so happy to hear that you've consistently had excellent holidays with us! It's wonderful to know our friendly staff have been so helpful to you again.
Reply from Hays Travel - Norwich City
Thank you for the kind review
Reply from Hays Travel - Norwich City
Thank you for the lovely review!
Great experience
Great experience. Ella was very attentive and understood out requests from the start, applied our discounts and booked both cruises 🚢 with no issues. The shop wasn’t busy so was dealt with straight away and very happy with the results
April 26, 2026
Reply from Hays Travel - Norwich City
Thank you for the lovely review. I’m so pleased we were able to get this booked for you, and I hope you have the most amazing time.
Very satisfied as always using op you
Very satisfied as always using you. Helpful and knowing what we need.
April 13, 2026
Reply from Hays Travel - Norwich City
We appreciate your continued trust in us. We are so happy to hear that our team is helpful and knowledgeable.
Chloe was helpful and friendly
Chloe was helpful and friendly, she listened to our needs and found something suitable, saving us the searching.
April 15, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us such a great review! We're so glad to hear that our team member was helpful and found something suitable.
Kerry’s first class service
As always Kerry at the Norwich City Office helped us again to book our holiday.
Her service to us is first class and would recommend her to any of our friends. We will not go any where else now when booking a holiday.
Thank you once again for helping us.
April 17, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to share your kind words. We're so happy to hear that you received first class service and will continue to book your holidays with us. Thank you again!
So helpful
Chloe went above and beyond to help us find a holiday and helped with everything from getting to airport sorting out parking and travel insurance taking into account the needs we have.
April 19, 2026
Reply from Hays Travel - Norwich City
We appreciate you sharing your experience. We're happy to hear that our team member went the extra mile to assist with your holiday arrangements, including airport logistics and insurance!
Really happy with the whole experience
Really happy with the whole experience. Nothing was too much trouble.
Will definitely book with Hayes again
March 31, 2026
Reply from Hays Travel - Norwich City
We're so happy to hear you were pleased with your experience. It's great to know our team made everything easy for you. We look forward to booking you again!
Laurence was great!
Laurence was really knowledgable, friendly, gave us some great advice on where to go and what to do whilst there, left with a holiday to look forward to in 4 months time, he was fantastic! We only popped in as the TUI rep across the road left us feeling rather deflated, glad we did!
April 10, 2026
Reply from Hays Travel - Norwich City
We are happy to hear that you received great advice and found a holiday to look forward to. We appreciate you taking the time to leave us a review.
Very professional and helpful nothing…
Very professional and helpful nothing to much trouble .Would definitely use again
April 17, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our service helpful.
I'm looking for a miracle
I'm looking for a miracle, I said as I came in the door. And a miracle is what I got. Jomane was amazing! Took care of EVERYTHING AND downloaded it onto my phone so I just have to go to my photos and show that funny diagram thingy at the airport. I'm over the moon!
can't stop laughing with delight!
April 13, 2026
Reply from Hays Travel - Norwich City
We are so happy to hear that you had such a positive experience! It's wonderful that everything was taken care of so efficiently. We appreciate you sharing your delightful feedback!
Prompt and excellent service from Cathy…
Prompt and excellent service from Cathy and her staff that we have become accustomed to.
April 15, 2026
Reply from Hays Travel - Norwich City
We appreciate your continued loyalty and are so happy to consistently provide prompt and excellent service. Thank you for your kind words!
Holiday
Hays always help me with the holiday they explained everything and makes bookings so easy for me. Thank you so much. They all recognise me as soon as I walk in and are all very polite and welcoming.
April 13, 2026
Reply from Hays Travel - Norwich City
Thank you for your great review, We are so pleased we were able to help you once again with your holidays
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.