All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... See more
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We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
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This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... See more
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Just picked up documents for our cruise later this month and also booked a future cruise at the same time. Knowledgeable, efficient and friendly service provided throughout by Jomane in the Norwich B... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
1K reviews
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Haven’t used Hays Travel before so…
Haven’t used Hays Travel before so can’t say they were good or bad ! Got break I wanted still getting over the cost !
April 11, 2026
Reply from Hays Travel - Norwich City
Thanks for your feedback! We’re glad you found the break you wanted
This is the 3rd time of booking my…
This is the 3rd time of booking my flights through Hays and I can honestly say I wouldn't go anywhere else . The staff are highly knowledgeable and friendly and nothing is to much trouble for them
April 2, 2026
Reply from Hays Travel - Norwich City
Such a kind review thank you for choosing us again, always a pleasure to help you
Very helpful member of staff.
April 8, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us a review; we are so glad that Cathy was helpful during your visit with us. Have a lovely holiday.
Nice Travel Agent!
Friendly staff and easy to book the holiday. The only issue I have, I went with the hotel I wanted as I had looked on my iPad the night before. The hotel was Cornucopia in Sliema Malta. When she looked on her computer the hotel was in Gozo which we didn't want. So we had to sit there and go through everything.
March 31, 2026
Reply from Hays Travel - Norwich City
We appreciate your feedback and are glad you found Hannah friendly and booking easy. We're sorry the hotel location differed from what you saw on your iPad, we hope you have a lovely holiday.
Great service from Aiden
Aiden was so funny & friendly from start to finish! He made sure I had everything I needed for my holiday! He joined in my excitement of booking another holiday and nothing was too much trouble
Thank you
April 1, 2026
Reply from Hays Travel - Norwich City
We are so happy to hear that you found our service helpful and friendly when booking your holiday. We hope you have an amazing time!
Very friendly and helpful service by…
Very friendly and helpful service by Cathy Leverett.
Making the process of booking our cruise informative and easy.
March 30, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us such a wonderful review. We're so glad that we made booking your cruise easy and informative for you. Thank you
Reply from Hays Travel - Norwich City
We appreciate your feedback and are so glad you found our advice and service to be great with excellent attention to detail!
Kerry was very helpful and very…
Kerry was very helpful and very knowledgable on Rhodes giving us very helpful tips on things to do and see .We used Hayes travel last year and will continue to do so the personal touch is very nice .
March 26, 2026
Reply from Hays Travel - Norwich City
We appreciate you sharing your kind words. We're so happy to hear that you found our service helpful and informative. We hope you have a great time
Reply from Hays Travel - Norwich City
Thank you for the kind review!
Reply from Hays Travel - Norwich City
We are so happy to hear that our service was amazing and helpful. Thank you for your kind review, it is greatly appreciated.
Very helpful
The guy that helped us book was very good, he found us the perfect holiday
March 8, 2026
Reply from Hays Travel - Norwich City
We are so happy to hear that our team member assisted you in booking the perfect holiday. Thank you for your fantastic review.
Friendly professional staff
March 10, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review!
Reply from Hays Travel - Norwich City
We appreciate your kind feedback; we are so happy to hear that you found our team member helpful during your visit with us.
Helpful and friendly
Aiden was very helpful, informative and friendly.
I felt confident booking a holiday for ten people with his help.
March 7, 2026
Reply from Hays Travel - Norwich City
We appreciate you sharing your experience. We are so happy to hear that our team member was helpful, informative and friendly, making you feel confident.
Excellent service from Cathy
Excellent service from Cathy. She understands our travel needs and contacts the company we are using to make sure we get the support we require.
When on the phone she was having to compete with the busker outside the shop making it difficult to hear.
March 8, 2026
Reply from Hays Travel - Norwich City
We appreciate your kind words regarding the service you received. We are so glad Cathy understood your needs and provided the support you required. We will look into the noise issue. Thanks for your feedback!
Interested staff who couldn't be more…
Interested staff who couldn't be more helpful orbinterested
March 13, 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review!
First time using Hays.
We wouldn't have booked the hotel and area that we did without the knowledge and helpfulness of the Hay's staff member (Kerry). We felt that she took onboard everything we mentioned to find a suitable holiday in our price range. This is the first time we have booked through Hays and if the holiday works out as expected we will most likely use them again.
March 10, 2026
Reply from Hays Travel - Norwich City
We appreciate your kind words! We're so happy to hear that our team member's expertise helped you discover the perfect hotel and area within your budget. We hope you have a fantastic holiday!
We had a lovely lady called Hannah who…
We had a lovely lady called Hannah who booked our holiday. She was very patient nothing was to much trouble for her . We would not hesitate to book again with her she was amazing
March 7, 2026
Reply from Hays Travel - Norwich City
We’re delighted to hear that Hannah provided such patient and helpful service while booking your holiday.
Great
I had a good wonderful service the staff was friendly ensuring all my need i am impressed with her give time attention to dettaild for my trip vary helpful i am very happy
March 8, 2026
Reply from Hays Travel - Norwich City
We’re delighted to hear that you had such a wonderful experience with us. Our team always strives to provide friendly, attentive service and make sure every detail of your trip is taken care of, so it’s great to know we met your expectations.
Hays have the expertise and time to help.
Laurence has spent a lot of time talking to us and working out itineraries to meet our aspirations. He is knowledgeable and patient.
We are so looking forward to our holiday of a lifetime that we now have booked thanks to Laurence
February 14, 2026
Reply from Hays Travel - Norwich City
Thank you so much for your kind words! It’s been a pleasure helping you plan such a special trip.
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