All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... See more
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See what reviewers are saying
We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
Company replied
This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... See more
Company replied
Just picked up documents for our cruise later this month and also booked a future cruise at the same time. Knowledgeable, efficient and friendly service provided throughout by Jomane in the Norwich B... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
1K reviews
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very pleasant throughout
very pleasant throughout, good knowledge about the holiday, could not have been more helpful , would recommend to anyone
February 19, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review. We're so glad to hear that you found our team helpful and knowledgeable!
Very helpful and patient
February 16, 2026
Reply from Hays Travel - Norwich City
Thank you for the lovely review!
I made an inquiry for a short break for…
I made an inquiry for a short break for 10 people for a birthday get away and Kerry in Norwich branch was absolutely amazing form start to finish, professional and very accommodating to all our needs, was a pleasure to deal with.
February 9, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to share your experience. We are so happy to hear that Kerry was able to find you something amazing for your friends birthday.
Cathy was extremely helpful
Cathy was extremely helpful, very knowledgeable and patient 😊
February 15, 2026
Reply from Hays Travel - Norwich City
Deborah,
We appreciate your wonderful feedback! We are so glad that our service was helpful, and we will pass this on to Cathy
Reply from Hays Travel - Norwich City
We appreciate you taking the time to share your experience, and we are so glad to hear that you found Chloe's service helpful and polite.
New York
Very happy with the agent who helped us out. We were booking for New York with quite tight travel times available and we ended up with the airline/times that we wanted and a great looking hotel
February 8, 2026
Reply from Hays Travel - Norwich City
We're very happy to hear that Hannah was able to secure the flights and hotel you wanted for your New York trip, despite the tight schedule!
Happy days John
I was very impressed with how professional and friendly the staff were. I wouldn't hesitate in recommending you to other people.
February 15, 2026
Reply from Hays Travel - Norwich City
We appreciate your kind words and are so glad you were impressed with our team's service. We value your recommendation very much!
Travel advisor very helpful and easy
Travel advisor very helpful and easy
to communicate with. Always feel like they are giving one the best possible advice.
February 14, 2026
Reply from Hays Travel - Norwich City
We're thrilled to hear you found our travel advisor helpful and easy to communicate with. Providing the best possible advice is always our top priority, and we truly appreciate your trust and support.
Brilliant booking experience with Ella …
We had a brilliant experience booking with Ella. Super friendly, really knowledgeable, and always happy to rework quotes until everything was perfect. We’re so excited for Miami and our Bahamas cruise! Highly recommend!
February 13, 2026
Reply from Hays Travel - Norwich City
We are absolutely thrilled you had a brilliant booking experience. It was such a pleasure helping you plan Miami and your Bahamas cruise, and I can’t wait for you to enjoy every minute of it!
Very informative and good clearly…
Very informative and good clearly spoken information given
January 29, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to share your experience with us! We are so glad to hear the information given was clear and informative.
Reply from Hays Travel - Norwich City
We appreciate your kind words, we are always happy to assist and provide excellent support
Great communication and prompt…
Great communication and prompt responses to my queries.
Really easy to book our Honeymoon. Great holiday planned. Thank you.
February 8, 2026
Reply from Hays Travel - Norwich City
We appreciate you booking your honeymoon with us! We're so happy to hear that your experience was great and the booking process was easy :)
Hannah was very patient and gave us…
Hannah was very patient and gave us honest advice, as this was our first holiday away on our own she helped make it a very enjoyable experience.
January 30, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us such a kind review! We are so pleased to hear that your first holiday was enjoyable and we could help.
We went into the Norwich city office to…
We went into the Norwich city office to get some brochures and ended up buying the holiday of our choice in Crete. Cathy was very knowledgeable and helped us with our hotel and flight bookings and was able to get us a discount (bonus). We would recommend Hayes to others.
February 6, 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review, we are so pleased we could help!
Cathy was friendly
Cathy was friendly , efficient and professional .
Made our booking experience a pleasure
February 4, 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to share your booking experience with us. We're so glad to hear that you found Cathys service helpful and pleasant.
Very polite nothing was too much…
Very polite nothing was too much trouble to sort for us so very happy
January 28, 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review!
Cathy helped us find and secure a…
Cathy at the Norwich Branch helped us find and secure a special holiday away for my mums 70th Birthday in May. Nothing was too much trouble for Cathy and she went above and beyond to help us. A credit to Hays Travel 💓
February 3, 2026
Reply from Hays Travel - Norwich City
Thank you for the lovely review, glad we could get a special holiday booked for you :)
Aidan was so nice and helpfull
February 2, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review :)
Hannah was brilliant
Hannah was brilliant, she asked us everything we wanted to suit what we wanted from our holiday. The whole experience was stress free
February 1, 2026
Reply from Hays Travel - Norwich City
Thank you for the lovely review, glad Hannah was a great help :)
Good advice with attention to detail.
January 25, 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review :)
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