Excellent customer service. Found us a holiday that ticked all of needs (and there was a lot). Emma was great listening to our long list of needs (and those of our children) and came up with great hol... See more
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We visited Hays and were warmly greeted by Beth, who provided us with a range of holiday options within our restricted availability. We did not book straight away as I need to confirm my travel ins... See more
Company replied
Excellent service as always. Sadie is a very polite lovely member of the Hays Team in Norwich Tesco Extra. 10/10
We were offered everything available for our holiday,at the time we were looking for.Even at the price we were looking at spending.Even sorting out airport parking this is now our 3rd holiday booked t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2, Tesco Extra, Blue Boar Lane, NR7 8AB, Norwich, United Kingdom
- 01603857516
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Excellent customer service
We contacted Laura about the holiday we were looking for as she has helped us several times before with excellent results we made an appointment and spent an hour going through options and then went on to book our next holiday Laura is very patient knowledgeable and extremely helpful a five star service
Excellent customer service
Excellent customer service. Found us a holiday that ticked all of needs (and there was a lot). Emma was great listening to our long list of needs (and those of our children) and came up with great holiday suggestions.
Excellent service as always
Excellent service as always.
Sadie is a very polite lovely member of the Hays Team in Norwich Tesco Extra.
10/10
Helpful staff as always got the holiday…
Helpful staff as always got the holiday that was right for us and at the right price
May use AI-assist with repliesRead more

Reply from Hays Travel - Norwich Tesco
Emma was brilliant
Emma was brilliant , well knowledgeable very efficient as usual , would make a good manager in our experience, many thanks Graham and Julie .

Reply from Hays Travel - Norwich Tesco
We wouldn’t book with anyone else any…
We wouldn’t book with anyone else any questions raised are answered promptly
The staff are friendly and professional

Reply from Hays Travel - Norwich Tesco
Couldn't ask for more
Couldn't ask for more, always so happy to help.
Great staff, would highly recommend if you are looking to book a holiday

Reply from Hays Travel - Norwich Tesco
Would like to thank Mia for excellent…
Would like to thank Mia for excellent service and time taken to research and book our holiday to Cyprus. 5 Star customer service.

Reply from Hays Travel - Norwich Tesco
Very helpful quick and friendly…
Very helpful quick and friendly service including sorting additional travel needs.

Reply from Hays Travel - Norwich Tesco
We visited Hays and warmly greeted by Beth.
We visited Hays and were warmly greeted by Beth, who provided us with a range of holiday options within our restricted availability. We did not book straight away as I need to confirm my travel insurance was suitable and sufficient.
Beth emailed a few days later to check and follow up our progress.
We returned Hays yesterday (28th) with a new set a requests which Beth professionally navigated resulting in a completely different holiday and destination being booked and promptly confirmed.
Beth’s patience and professionalism is a credit to your company. Thank you Beth.

Reply from Hays Travel - Norwich Tesco
cruise booking
Madison was helpful friendly and profesional. Would have been 5 star but for the outrageous insurance quote

Reply from Hays Travel - Norwich Tesco
Dream trip
Sadie is the best she made our dream trip come true. She sorted everything for us and didnt mind waiting while I checked with the other people in our party. It was such an easy process.
We always use Sadie,shes very helpful and polite.Sadie will always do her best to find us a great deal. Thank you.

Reply from Hays Travel - Norwich Tesco
We were served by Beth in the Tescos…
We were served by Beth in the Tescos Norwich branch , she was very polite and friendly, she helped us manage all our needs quickly and she was happy to have a laugh with us . What a lovely lady.

Reply from Hays Travel - Norwich Tesco
Sadie is so friendly and helpful
Sadie is so friendly and helpful, she’s not pushy she listens to what you want and does what she can to fulfil all our requirements

Reply from Hays Travel - Norwich Tesco
Excellent service
Use the same shop all the time brilliant staff Sadie stand out regular person. Everyone does a brilliant job

Reply from Hays Travel - Norwich Tesco
The staff certainly did make us smile
The staff certainly did make us smile. We often go to blue boar lane Hays. and the staff are all very friendly and helpfull. They are certain knowledgeable and help us decide and book our holidays

Reply from Hays Travel - Norwich Tesco
Mia was very helpful
Mia was very helpful, patient and knowledable. She didn't rush me and answered all my questions. So far the booking process has been seamless. I would definitely use again.

Reply from Hays Travel - Norwich Tesco
Very good service,quick and found what…
Very good service,quick and found what were looking for

Reply from Hays Travel - Norwich Tesco
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