Sadie was excellent organising our River cruise, she always goes above and beyond on her customer service. She is an asset to the team at Blue Boar Sprowston Norwich branch
Company replied
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See what reviewers are saying
I have been booking my holidays with Emma for several years now, and she always manages to find us the perfect holiday. Emma is enthusiastic, knowledgeable and genuinely takes the time to und... See more
Oh my goodness Aimee was amazing. Patient, kind, knowledgeable and so, so helpful. Went in to look at holidays , came out having booked one and two more in the pipeline. Can’t praise her enough. What... See more
Company replied
I found that I was listened to, felt I was important and left the shop feeling I had received a good deal. The person who dealt with my booking was polite sociable and efficient.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2, Tesco Extra, Blue Boar Lane, NR7 8AB, Norwich, United Kingdom
- 01603857516
4.9
Excellent
1K reviews
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Holiday Booking
Staff always very friendly and polite and go that extra mile to help and find the holiday that you are looking for. And Barney came up trumps again.
Thanks
February 14, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback:)
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback:)
Reply from Hays Travel - Norwich Tesco
Thank you for your love feedback:)
Recommend 100%
We have booked all our holidays with Barney at Hays Tesco Blue Boar for more years than I can remember we wouldn't use anyone else & highly recommend Hays & Barney to everyone!
February 10, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
Simple straightforward discussion with…
Simple straightforward discussion with great results
February 4, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
Sadie and Barney are amazing great…
Sadie and Barney are amazing been booking holidays with them for 20 years you will get the best honest advice and they will find the the exact holiday that you are looking for at good prices
February 9, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
Madison was brilliant very helpful and…
Madison was brilliant very helpful and gave us lots of information
February 9, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
Wonderful service
Wonderful service . Sadie made booking our holiday a very easy . :) Thank u
February 1, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
A joy to deal with
Very smooth transaction, also super helpful sadly the lady didn't give us her name if not I would of bigged her up.
February 7, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
First time user
We booked through here to Madeira and Barney and Abbie (sorry don’t know names of rest of staff) were really helpful nice to get customer service like it used to be we will now be using this Hayes branch always can’t wait for our next break
January 30, 2026
Unprompted review
Reply from Hays Travel - Norwich Tesco
Thank you for lovely feedback :)
Exceptional service
Our experience was exceptional we book many holidays with Hays in Norwich based at blue boar tescos.
Emma was amazing she listened to our requests was very patient when we asked lots of questions and took the time to contact colleagues who experienced the holiday we requested. . This gave us peace of mind about the hotel/ experience we booked. This holiday is for our 60th birthday so we wanted it to be special.
Thank you Emma you were brilliant.
February 6, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
Reply from Hays Travel - Norwich Tesco
thank you :)
Reply from Hays Travel - Norwich Tesco
Thank you :)
Very affectionate sorting everything…
Very affectionate sorting everything and advice for our trip could not fault Barrny hes excellent
February 4, 2026
Reply from Hays Travel - Norwich Tesco
thank you :)
Excellent service Beth who arranged our…
Excellent service Beth who arranged our holiday was exceptional nothing was to much bother very happy thank you Beth and Hays Travel Tesco Sprowston
February 3, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback :)
Reply from Hays Travel - Norwich Tesco
Thank you for your lovely feedback - we are glad we could help
Mixed levels of service depending on member of staff
1 particularly member of staff caused a lot of misunderstanding and confusion around different options and hotels, and accepted no accountability for this when asked directly and shown how she had caused this.
However the main managed and a different member of staff restored our faith in Hays and handled this in a professional, timely and polite manner.
For the first member of staff I would give only a 1 star review, but the other 2 who had to rectify this I would give 5 stars,
February 1, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for your feedback - I am pleased we were able to rectify your experience in store and looking forward to helping you in you in the future. Barney
Sadie was very professional
Sadie was very professional but friendly. We are going with friends so she made sure we were sat near our friends on the plane. She answered questions I had quite efficiently. I have had dealings with Sadie in the past and she was very good then as she was now.
February 1, 2026
Reply from Hays Travel - Norwich Tesco
Thank you for booking again, I am glad I could help get this sorted for you.
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