Excellent service. The staff were very friendly and patient. We wanted a cruising holiday and they were able to select the kind of cruise that we were looking for at the best deal. They took their ti... See more
Company replied
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Excellent service. The staff were very friendly and patient. We wanted a cruising holiday and they were able to select the kind of cruise that we were looking for at the best deal. They took their ti... See more
Company replied
On booking my holiday with Hays travel. The only problem was with my phone, there was no way I could be contacted. I went into the travel shop and spoke to Zoe who booked my holiday, with a money sa... See more
Company replied
Excellent service from Graham. He spent a lot of time sorting out a special holiday for me and to get the best price. Would highly recommend using Hays Travel in Oadby.
Company replied
Walked into the newly decorated shop, there were 4 agents sitting at desks, graham who we have booked with before was with a couple, so we went to Mia. We already knew where we wanted to go on Holiday... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
70 The Parade, LE2 5BF, Oadby, United Kingdom
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Very helpful and politely would highly recommend

Reply from Hays Travel - Oadby
A clear, efficient booking of nxt yrs holiday, as always it was a quick and painless experience.

Reply from Hays Travel - Oadby
Very helpful chap Graham. Explained everything that I had a query about. Sorted everything. Thank you

Reply from Hays Travel - Oadby
In one word, perfect! Emma was lovely and took every effort to find us exactly what we wanted. You can't ask more than that.

Reply from Hays Travel - Oadby
Excellent service. The staff were very friendly and patient. We wanted a cruising holiday and they were able to select the kind of cruise that we were looking for at the best deal. They took their time to find exactly what we wanted. We have used this travel agent time and time again and have never been disappointed with the lovely service we receive.

Reply from Hays Travel - Oadby
All the staff are friendly and knowledgeable. Nothing is to much trouble and l always come out happy!

Reply from Hays Travel - Oadby
Efficient and prompt service
Due to personal knowledge was able to give useful information about the ship and the location of cabins

Reply from Hays Travel - Oadby
Friendly helpful staff with good overall knowledge of the market

Reply from Hays Travel - Oadby
I have marked down 1 star as they were unable to confirm our package with the third party company at the time. They then contacted us that evening to say the dates weren’t available so we had to move a day along.

Reply from Hays Travel - Oadby
very patient and giving you all the information you need very good service. Booking process was easy.

Reply from Hays Travel - Oadby
Excellent service from Graham. He spent a lot of time sorting out a special holiday for me and to get the best price. Would highly recommend using Hays Travel in Oadby.

Reply from Hays Travel - Oadby
On booking my holiday with Hays travel. The only problem was with my phone, there was no way I could be contacted. I went into the travel shop and spoke to Zoe who booked my holiday, with a money saving. Whilst I was their Mia spent a considerable time trying to sort out why I could not receive a call from Hays, she contacted Head office, even spoke to a tec. Person.
So thanks to her persistence, although it could not be resolved.

Reply from Hays Travel - Oadby
Very good service, Graham was very helpful in helping us choose the right hotel for us that's why we go back to see him again and again

Reply from Hays Travel - Oadby

Reply from Hays Travel - Oadby

Reply from Hays Travel - Oadby
Mia was excellent! very helpful, lot of patience and calm personality.
I wish her good luck in her career!

Reply from Hays Travel - Oadby
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