On booking my holiday with Hays travel. The only problem was with my phone, there was no way I could be contacted. I went into the travel shop and spoke to Zoe who booked my holiday, with a money sa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
On booking my holiday with Hays travel. The only problem was with my phone, there was no way I could be contacted. I went into the travel shop and spoke to Zoe who booked my holiday, with a money sa... See more
Company replied
Excellent service from Graham. He spent a lot of time sorting out a special holiday for me and to get the best price. Would highly recommend using Hays Travel in Oadby.
Company replied
Walked into the newly decorated shop, there were 4 agents sitting at desks, graham who we have booked with before was with a couple, so we went to Mia. We already knew where we wanted to go on Holiday... See more
Company replied
As always Hays were friendly, polite and very professional. Emma booked this holiday for us and understood our requirements. Also a mention to Mia for acting on an additional last minute request. Have... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
70 The Parade, LE2 5BF, Oadby, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The assistant was very receptive, helpful, polite & professional, I was impressed with how my booking was handled so quickly by Emma .
Thank-you
ANTHONY CHAPMAN

Reply from Hays Travel - Oadby
Very friendly helpful staff,Zoe at the Oadby branch was fantastic

Reply from Hays Travel - Oadby
Emma listened took notes and then did many many searches to try to fulfil my wishes.A colleague suggested a place nearby and a hotel she had visited and it suited me just fine. the boss was extremely helpful and obliging

Reply from Hays Travel - Oadby
Everyone helpful, pleasant and welcoming - despite my indecision! Thank you.

Reply from Hays Travel - Oadby
Fast, effiicent and friendly service from Graham. Explained everything clearly

Reply from Hays Travel - Oadby
Felt very welcomed when entered,
Great staff,
Very helpful, Had time to listen,
Will definitely be booking again with them.

Reply from Hays Travel - Oadby
Graham Taylor the manager he always makes you welcome,Vast knowledge,Friendly colleagues,Excellent manners,And great respect for the individual.

Reply from Hays Travel - Oadby
First time booking with hays travel and it won’t be the last, excellent customer service, Zoe in the oadby branch worked so hard for us on a large booking, nothing was too much trouble
Amazing service

Reply from Hays Travel - Oadby
Zoe from Hays travel was absolutely faultless on sorting out our special holiday to Antigua - we could not decide which hotel. Zoe knew that one of them sold day tickets to the cruise ships and it could be busy on these days - she also had good knowledge of the other hotels we had been considering - she suggested the Galley Bay Resort would suit the type of holiday we were looking for - and she put together an amazing package for us - good flights - VIP service inside Antigua Airport and VIP transfer to the hotel - beachfront rooms - Zoe was extremely helpful and nothing was too much trouble - in fact we decided to book another holiday next year May 2027 because a group of us are going and the hotel in Cyprus we wanted to return to gets booked up quickly - great package and price sorted by the wonderful Zoe

Reply from Hays Travel - Oadby
Understanding my requirements and working to get the best package.
Friendly and efficient service.

Reply from Hays Travel - Oadby
Zoe was great from the first request for a brochure to the final booking, including many changes of dates and hotels on my part. She provided new quotes quickly and without hesitation.

Reply from Hays Travel - Oadby

Reply from Hays Travel - Oadby
Understood our objective and our needs. Well informed and put forward our options, patiently eliminating until were where we wanted to be. Precisely booked everything for us. Faultless.

Reply from Hays Travel - Oadby
We were given great advice on cruises and package holidays by Zoe who called again the next day with more options on cruising.
After we had decided on a package holiday, Emma served us and booked the holiday with more advice of Cyprus.
Great service from all the team at the Oadby branch!

Reply from Hays Travel - Oadby
The staff at the Oadby branch were welcoming and friendly. They new what they were offering and tried their best to answer all our questions and to assist in picking the best option for our trip and budget.

Reply from Hays Travel - Oadby
Very thorough with excellent attention to detail.

Reply from Hays Travel - Oadby
Emma and Zoe worked hard to deliver what appears to be the cruise/holiday we hoped could be achieved!! Thank you to both of them!

Reply from Hays Travel - Oadby

Reply from Hays Travel - Oadby
The young lady who looked after us was incredibly helpful, she was also very knowledgeable. We were so impressed we have nothing to do but pay on the 1st March. Thank you so much for your help.

Reply from Hays Travel - Oadby
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.