I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
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Had a wonderful time 🕰️ n the resort of Benalmadina.The hotel we stayed in was Peurto Marina. This hotel is very clean, staff are excellent, friendly and helpful. A gorgeous hotel very chilled. From... See more
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Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
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Heather is always very helpful she will look through different places and hotels and if she has personal knowledge of the places will let us know the good and not so good. She is a mine of information... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1K reviews
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Excellent staff so helpful through all…
Excellent staff so helpful through all the booking process with Excellent recommendations , Can't say enough about staff member Michelle who helped us book our dream Holiday
July 21, 2026
Reply from Hays Travel - Old Swan
Thank you so Much Jackie and Colin for booking with me it was a pleasure, I bet you can not wait to see the girls faces when they are there. Time will fly by you will be there before you know it. Kind regards Michelle.
Couldn't get the holiday that I'd…
Couldn't get the holiday that I'd chosen, but the agent looked at every other option, and l came out a happy customer
July 21, 2026
Reply from Hays Travel - Old Swan
Thanks for your lovely comments Kim . Im Happy that you left Happy
Elaine
They was great the way they looked…
They was great the way they looked after me you could not ask for more and found what I was looking for 10/10
July 19, 2026
Reply from Hays Travel - Old Swan
Thanks Gerry x Im certain you will have a fabulous holiday in Turkey.
Heather x
Hays travel is like a little family…
Hays travel is like a little family experience everyone coming together to help the customer . Happy staff. Happy customer
July 18, 2026
Reply from Hays Travel - Old Swan
It was lovely to see you again to get you booked for your next adventure
Regards
Elaine
Because I have booked with this Firm +…
Because I have booked with this Firm + it's a superb experience
July 16, 2026
Reply from Hays Travel - Old Swan
Hi Daniel, thank you for booking your holiday to Malta with us - We hope you have a fabulous holiday. Heather
The staff were great with the…
The staff were great with the information we required Elaine was brilliant.
July 9, 2026
Reply from Hays Travel - Old Swan
It was a pleasure to book yourself & your Wifes 1st Cruise
Regards
Elaine
Old Swan Liverpool branch very helpful…
Old Swan Liverpool branch very helpful , patient , friendly staff
July 9, 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Amazing!
staff were amazing from start to finish,Booking process was straight forward.An absolute pleasure to deal with
July 15, 2026
Reply from Hays Travel - Old Swan
Thank you Andy, was a pleasure to help arrange your holiday Im sure you will have a fabulous time. Heather x
Dealt with Elaine once again
Dealt with Elaine once again, always efficient and professional.
July 15, 2026
Reply from Hays Travel - Old Swan
Thanks James for your lovely review and for coming back to us year after year .
Elaine
Staff very helpfull and freindly
July 5, 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Michelle was very helpful and…
Michelle was very helpful and professional she made sure holiday was right one for us
July 12, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words Jan, see you soon Michelle
Hays are so helpful they go above and…
Hays are so helpful they go above and beyond . Would not use any other travel agent. We have used them for several years. Keep it up Hays
July 11, 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Yet again
Yet again, with Elaines help in Hays Old Swan, easiest way to book, no worries , no stress.All excellent service
July 11, 2026
Reply from Hays Travel - Old Swan
Love Booking your Holidays Margaret & thank you very much for another bag full of Goodies
Elaine x
service with a smile
As always a truley proffesional
service the staff are welcoming
and make booking a stress free experience
Thank you i would not use any other Travel agents
July 9, 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Friendly staff explained everything in…
Friendly staff explained everything in detail very happy with all the help .
July 1, 2026
Reply from Hays Travel - Old Swan
Was lovely to book you another holiday Kathleen
Elaine
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Reply from Hays Travel - Old Swan
Thank you Ian, I hope you both have a lovely holiday in Majorca. Heather x
Holiday Happiness with Hays Travel
Lewis (Old Swan branch) has been amazing. He really listened to our holiday needs and has tailored our perfect holiday for September. Nothing was too much trouble! Communication was exceptional!
I will certainly recommend Hays Travel to my family and friends
July 8, 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Always use hays travel the staff are…
Always use hays travel the staff are brilliant always smiling and very helpful
July 5, 2026
Reply from Hays Travel - Old Swan
Thank you! It was a pleasure to help you book your holiday. Heather x
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
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