I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
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Had a wonderful time 🕰️ n the resort of Benalmadina.The hotel we stayed in was Peurto Marina. This hotel is very clean, staff are excellent, friendly and helpful. A gorgeous hotel very chilled. From... See more
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Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
Heather is always very helpful she will look through different places and hotels and if she has personal knowledge of the places will let us know the good and not so good. She is a mine of information... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1K reviews
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Hays Travel Old Swan - First Class Service Every Time!
I always book my holidays with Hays Travel Old Swan. Lewis is absolutely fantastic and takes so much time to make sure I get the holiday I want and always goes above and beyond to check things for me and answer my questions. Some of the best customer service I’ve ever received. And Paul always sorted my currency out, again, such fantastic service. I wouldn’t book with anyone else. This store and the staff there are a credit to Hays Travel and I hope this is acknowledged! Thank you Hays Travel Old Swan!
June 10, 2026
Reply from Hays Travel - Old Swan
Always a pleasure booking your holidays jen, Thanks for the lovely review-Lewis
Michelle at Old Swan branch always goes…
Michelle at Old Swan branch always goes above and beyond for us. All the staff are lovely an pleasant an always do there best to give us a great holiday
June 5, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words and being a loyal customer. Michelle
Not much more to say ,the service we…
Not much more to say ,the service we got was excellent as it always whenever we decide to look for a holiday they give us all their attention and nothing is problem to them.thanks again to Heather and the rest of the team at the old swan branch.
June 4, 2026
Reply from Hays Travel - Old Swan
Always a pleasure to see you both and to help you book your holidays.
Heather x
4th holiday booked with Hays
Booked second holiday in a couple months ,the same lady booked both ,shes very friendly and helpful her name was Michelle, Imust say all staff in branch are friendly always pleased to see you. Thankyou to all of them.
May 23, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words and being a loyal customer, see you soon Michelle
Heather was very helpful and did her…
Heather was very helpful and did her best to find us a holiday.
Thanks Heather
June 2, 2026
Reply from Hays Travel - Old Swan
Aww it was my pleasure helping you book your holiday. I hope you all have a fabulous time in the Algarve. x Heather
Good service.
The staff provides us with all details and explaining the itinerary, and how to contact Hays Travel when help is needed.
May 31, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words. Team Old Swan
Reply from Hays Travel - Old Swan
Thank you so much for your kind words. Team Old Swan
Reply from Hays Travel - Old Swan
Thank you so much for your kind words. Team Old Swan
Excellent Service…
Mainly the operator who was really helpful and patient and took things at my pace. I will certainly revisit this branch to book my travel to Malta for next month.
May 30, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, see you very soon. Michelle
Booked numerous holidays with my…
Booked numerous holidays with my mates and now on my own and every Time had no problem brilliant staff
May 29, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words. Team Old Swan
Always good service so helpful.
May 28, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words see you soon Michelle.
Reply from Hays Travel - Old Swan
Thank you so much for your lovely review .
Very helpful booking our holiday…
Very helpful booking our holiday .Always book with Hays.Thankyou.
May 21, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words see you soon Michelle.
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
I got a lovely welcome from Kate,her…
I got a lovely welcome from Kate,her was very helpful and friendly, and I the holiday all booked in no time thanks.
May 20, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your lovely review and thank you for booking with me! - Kate
All the staff are so helpful.
May 20, 2026
Reply from Hays Travel - Old Swan
thanks Joe for booking with us again, i'm sure you will have a lovely time in salou
Heather x
Great service from Lewis at the Old…
Great service from Lewis at the Old Swan branch, very friendly and knowledgeable sorted my flight details out excellent from all the staff.
May 19, 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
Everything was excellent and perfect…
Everything was excellent and perfect Lewis was great looking in lots of holidays on the time which we would like to travel, morning or afternoon and not a night one it's a nightmare at that time because of my illness, thanks for everything truely amazing.
May 17, 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
Reply from Hays Travel - Old Swan
Thank you so much for your kind words Sandra see you both soon. Michelle
Lewis very helpful and knows what he's…
Lewis very helpful and knows what he's talking about
May 9, 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
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