As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more
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Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
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The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent. Maria was easy to talk to and I appreciated... See more
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all agents were very helpful and listened t our requests. Once a decision was made the process was quick and simple including booking parking
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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Great customer service couldn't do…
Great customer service couldn't do enough to help as we didn't no what we wanted very helpful
April 7, 2026
Reply from Hays Travel - Oldbury
Thank you for your fantastic feedback. My pleasure to help and I really appreciate you taking the time to leave it for me. Please let me know when I can help you again. I hope you're excited? - Charli x
As always Kevin was very informative
As always Kevin was very informative, and makes sure it’s the holiday we want. Wouldn’t book anywhere else.
April 4, 2026
Reply from Hays Travel - Oldbury
Hiya Denise and Steve. I love catching up with you when you pop in and thank you for booking with me again. I really appreciate it and I really appreciate your fantastic feedback. You've made my day 😊 Please let me know when I can help again and I hope you're excited? - Kev x
Always book with Hays travel Oldbury.
Always book with Hays travel Oldbury.
Great service but very disappointed that 5 days later I could have got an extra £100 off the price.
4th holiday booked here this year alone and I know holiday priced fluctuate but this was a promotion added. Very annoyed
April 4, 2026
Reply from Hays Travel - Oldbury
Hiya Kerry. Great to see you again and catch up and thank you for booking. I'm sorry about the promotion. Unfortunately we don't get to find out about these until they release them but you know we'll always do our best for you. I will pass your feedback onto Jet2holidays for you. Thank you for your lovely feedback. Really appreciate it and please let me know when I can help again. Speak soon - Steph x
Excellent service wanted a specific…
Excellent service wanted a specific place workex as a team to accommodate my trip
April 10, 2026
Reply from Hays Travel - Oldbury
Hiya. It's our pleasure to help and I'm really glad we got it sorted for you. How exciting is your trip? 😊 Thank you so much for your fantastic feedback. I really appreciate it and please let me know when I can help again. Take care - Charli x
I just remembered being a bit nervous…
I just remembered being a bit nervous going in but I needn't have been such a welcome from start to finish.
Thank you
Our cruise all booked.
April 2, 2026
Reply from Hays Travel - Oldbury
Hiya Karen. I'm so glad I could help you and thank you for your amazing feedback. I really appreciate. Please let me know whenever I can help you again. Speak soon - Maria x
Everything we ask for was dealt with…
Everything we ask for was dealt with efficiently by helpful and friendly staff as always
April 4, 2026
Reply from Hays Travel - Oldbury
Thank you for fantastic feedback. I really appreciate it and I'm so glad I could help. Please let me know when I can help you again. Take care - Hannah x
The staff were very helpful they took…
The staff were very helpful they took the time to ask what we liked and what country’s we wanted to go too.They went through everything and when we were happy they booked it.
April 5, 2026
Reply from Hays Travel - Oldbury
Hiya Joe. It was lovely to speak to you both. Thank you for your fantastic feedback. I really appreciate and when I can help you again please don't hesitate to let me know. Speak soon - Kev
Amazing service
Amazing service, steph was friendly open and honest when making our booking, would and have already recommend to a friend . Nice atmosphere in the shop didnt feel pressure to book and well supported when we did
April 4, 2026
Reply from Hays Travel - Oldbury
Hiya Claire. It was lovely to meet you and your daughter yesterday and I really hope you enjoyed Six? I'm really glad I could help and I'm glad you're happy. Thank you for your amazing feedback - you've really made my day 😊 Whenever I can help you again please don't hesitate to let me know. Hope you're all excited? - Steph x
The staff at Hays Travel Oldbury are…
The staff at Hays Travel Oldbury are very helpful and descriptive about the deals and holiday offers available. Very polite and nice to talk to.
February 3, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your great feedback. Glad I could help and appreciate you taking the time to leave it. When I can help you again please let me know. I hope you enjoy your trip. Speak soon - Kev x
Staff where all welcomming helpful and…
Staff where all welcomming helpful and experienced to sell the hoklday we wanted
April 2, 2026
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback. I really appreciate it and so glad I could help you. When I can help you again please don't hesitate to let me know. Take care - Helen x
Every time we call into your shop steph…
Every time we call into your shop steph chantell jenny porcha helen are always happy to help in any way they can. A credit to your company
March 25, 2026
Reply from Hays Travel - Oldbury
Hiya you two. Always lovely to see you and have a catch up. Thank you for booking with me again and thank you (from us all) for your fantastic feedback. Always appreciate it and glad I could help. please give me a shout when I can help again. Speak soon and take care - Steph x x
Reply from Hays Travel - Oldbury
Hiya. It's always lovely to see you and thank you for booking with me again. Thank you also for your fantastic feedback - I really appreciate it and please don't hesitate to let me know when I can help you again. I hope you're looking forward to your holiday? - Porsha x
Lots of affordable deals available
Whilst walking past the Hays shop, I saw there were a range of holidays and deals available being advertised in the shop window. The shop was bright and comfortable. The staff were friendly and helpful. They were keen to meet my requirements for the holiday that I wanted. After looking at a range of options, we found a holiday to suit us. We were really pleased. The booking process was straightforward and quick.
March 31, 2026
Reply from Hays Travel - Oldbury
Hiya. So glad I could help and thank you for your amazing feedback. I really appreciate it and you've really made my day. Please let me know when I can help again. Take care - Jenny x
Excellent Service
Booked a P&O Cruise and wanted to extended the ends of the cruise. All the staff at this location worked together and did this for us. We had a wonderful cruise and a great time in Sydney and San Francisco.
We would like to say thank you so much for arranging this for us.
We can highly recommend this Branch with it's great staff.
March 20, 2026
Reply from Hays Travel - Oldbury
Hiya. It was such a lovely surprise about your cruise and I'm so glad it's sorted now for you. I'm really glad you enjoyed your cruise and thank you for trusting us with your future one. Thank you for your fantastic feedback. I really appreciate it and you've really made my day. Please let me know when I can help you again. I hope you're excited? -Porsha x
No issues tell them what you want and…
No issues tell them what you want and the staff do the rest
March 27, 2026
Reply from Hays Travel - Oldbury
Hiya you two. Always great to speak to you and thank you for booking with me again. Glad I could help and whenever I can help you again please give me a shout. Hope you're excited? - Kev x
Family Holiday to Florida 2027
On arrival we found the staff to be welcoming in a very pleasant environment.
Hannah did several quotations for our proposed family holiday to Florida next year to enable us to get the best possible price. Nothing was too much trouble. She was friendly, knowledgeable and helpful on all occasions. The booking process was easy and the service excellent.
All in all the whole experience was both enjoyable and exciting as we booked our family trip to Florida.
It was our first time booking with Hays Travel Oldbury and we will definitely return when looking to book future holidays.
March 29, 2026
Reply from Hays Travel - Oldbury
Hiya Jean. It was lovely to speak to you again and thank you for booking with me. Thank you also for your fabulous feedback. I really appreciate it. Please don't hesitate to let me know when I can help you again. Speak soon and take care - Hannah x
Reply from Hays Travel - Oldbury
Thank you for your fantastic feedback. Really appreciate and glad I could help. When I can help again please let me know. Take care - Hannah x
Another Hays booking.
We initially used Hays Travel (Oldbury) because it was local but we found them so helpful and friendly that we use them all the time.
We were unsure about our latest booking but the staff sorted everything out for us pointing out pros and cons of different cruises.
March 27, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for booking with us again and I'm so glad I could help. Thank you for your fantastic feedback - I really appreciate it. When I can help you again please don't hesitate to let me know. Take care - Charli x
Booked with confidence
Very pleasant staff and helpful all the way through our booking, Jenny answered all the questions we asked and gave us the best options to go forward!
March 27, 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. I really appreciate it and so glad I could help. When I can help you again please don't hesitate to let me know. Speak soon - Jenny x
I can honestly say Charlie went above…
I can honestly say Charlie went above and beyond to find us the best holiday to suit our needs as a family. She was very patient and after 3 hours of searching she found the perfect place. Thank you 🥰
March 27, 2026
Reply from Hays Travel - Oldbury
Hiya. So lovely to speak to you and so glad I could help. Thank you for your excellent feedback. You've really made my day and I appreciate it. Please let me know whenever I can help you again. Have fun - Charli x
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