What a lovely experience I had with Charli while booking our euro Disney getaway. Her customer service really stood out for me nothing was too much trouble. I will definitely be returning :-)
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See what reviewers are saying
We were feeling tired and stressed, decided a holiday will cheer us up, we booked a couple of trips with chantelle helping us to decide where. She was very helpful by being patient and understandin... See more
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We went into Hayes not quite knowing where we wanted to go for a a celebration holiday. We spoke with Summer who patiently went through what we liked and disliked, the kind of things we might want to... See more
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First time booking a cruise so was not completely sure what I wanted or how it worked but Kevin was brilliant. He took time (3 hrs) to show us various options, make comparisons and finally book it. I’... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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Reply from Hays Travel - Oldbury
Thank you for your lovely feedback. Really appreciate it and I'm glad I could help. Please let me know when I can help you again. Take care - Helen x
What a lovely experience…
What a lovely experience I had with Charli while booking our euro Disney getaway. Her customer service really stood out for me nothing was too much trouble. I will definitely be returning :-)
July 16, 2026
Reply from Hays Travel - Oldbury
Hiya. I hope you're all excited? Thank you for your amazing feedback. Really appreciate it. Please let me know when I can help again. Speak soon - Charli x
Charli's attention to detail and…
Charli's attention to detail and excellent response in answering questions....at the Oldbury branch.
July 17, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. I'm glad I could help and I appreciate you taking the time to leave it for me. When I can help again please let me know - Charli x
First time cruisers
Jenny was brilliant explaining everything about cruising as we are first time cruisers
July 10, 2026
Reply from Hays Travel - Oldbury
Hiya Paul. Thank you for your fantastic feedback. I really appreciate it and I'm really glad you're happy. When I can help you again please let me know. Take care - Jenny x
Excellent service
Excellent service yet again and Maria was her normal friendly professional self, recommended a lovely hotel and resort.
July 15, 2026
Reply from Hays Travel - Oldbury
Hiya Mark. I'm glad you're happy and thank you for your fantastic feedback. Really appreciate it. When I can help again please give me a shout - Maria x
Reply from Hays Travel - Oldbury
Hiya Elaine. Always lovely to see you and glad I could help you. Thank you for your lovely review. I really appreciate it. When I can help you again please don't hesitate to let me know. Take care - Chantelle x
Victoria was very great with our…
Victoria was very great with our booking we occurred a few problems which she was able to overcomes very easily and secured us a very deal in which we were all happy with so many thanks and props to Victoria helping us achieve our perfect holiday booking
July 15, 2026
Unprompted review
Reply from Hays Travel - Oldbury
Hello sweet. Thank you for your lovely feedback. Appreciate it and glad I could help. When I can help you again please let me know. Take care, sweet - Victoria x
3rd HOLIDAY I HAVE BOOKED WITH HAYS…
3rd HOLIDAY I HAVE BOOKED WITH HAYS TRAVEL WITH CHANTLLE SHE IS VERY HELPFUL AND DOES ALL MY BOOKING .AND EXPAIN THE PROCESS AS WE GO ALONG .THANK YOU
July 14, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for booking with me again and I'm so glad I could help you again. Thank you for your amazing feedback - you've made my day and I really appreciate it. Please let me know when I can help you again and I hope you're excited? Speak soon - Chantelle x
Reply from Hays Travel - Oldbury
Hiya. Thank you for taking the time to leave such lovely feedback. I really appreciate it and I'm so glad I could help. Please let me know whenever I can help again. Take care - Maria x
Kevin he a fantastic person and gets it…
Kevin he a fantastic person and gets it right for us when we book up.Very polite and asks us what we as a happy want out of the holiday.😊
July 14, 2026
Reply from Hays Travel - Oldbury
Hiya Jaz and Keith. It's always lovely to see you and catch up. I'm so glad I could help again. Thank you for booking with me again and thank you for your fantastic feedback. I really appreciate it and whenever I can help again please don't hesitate to let me know. Speak soon - Kev x
Efficient and knowledgeable staff
Efficient and knowledgeable staff. Fast Speedy booking too
July 13, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. I really appreciate it and glad I could help. When I can help you again please let me know. Take care - Helen x
Always a pleasure to visit Hays in…
Always a pleasure to visit Hays in Oldbury, such high standards whoever deals with you
July 11, 2026
Reply from Hays Travel - Oldbury
Hiya. Lovely to speak to you both and thank you for booking with us again. Thank you for your lovely feedback. Really appreciate it and When I can help you again please don't hesitate to let me know. Hope you're looking forwards to your holiday? - Kev x
Happy holidays
We went into the Oldbury branch and Porsha looked after me and my partner she was so lovely and had time for us to choose our 2 holidays for next year lovely person and thank you to her
July 12, 2026
Reply from Hays Travel - Oldbury
Hiya. I'm so glad that I could help you and that you're pleased. Thank you for your fantastic feedback and I really appreciate it. Please let me know when I can help you again. Take care - Porsha x
We always book with Hays travel Oldbury…
We always book with Hays travel Oldbury West Midlands... wonderful obliging staff..all of them.. nothing too much trouble.
July 5, 2026
Reply from Hays Travel - Oldbury
Hiya Lynn. How are you? Thank you for leaving such wonderful feedback. Very appreciated and I'm really glad you're happy. Whenever I can help you again please don't hesitate to let me know. Speak soon - Porsha x
We were feeling tired and stressed
We were feeling tired and stressed, decided a holiday will cheer us up, we booked a couple of trips with chantelle helping us to decide where.
She was very helpful by being patient and understanding which helped us to make the right choices. Later we spotted another holiday on line which was a good offer, I called chantelle and she explained they can match the offer. She has been fantastic making sure she covered all the angles.
I've known people go away and not have the correct paperwork or didn't know they had to have certain paperwork etc. So well done chantelle.
July 11, 2026
Reply from Hays Travel - Oldbury
Hiya Lorna. Thank you so much for your amazing feedback. It's my pleasure to help you and I really appreciate it and you've really made my day 😊 Whenever I can help you again please don't hesitate to let me know. Hope you're excited? - Chantelle x
We wanted to go on holiday in a week
We wanted to go on holiday in a week, wasnt sure where.
Maria took time to find us a holiday 5hat ticked all the boxes, truelly amazing, everyone in store was happy and made sure we was well looked after.
Julie and mick Blunt
July 10, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your amazing feedback. I really appreciate it and I'm so glad I could help. When I can help again please let me know. Take care - Maria x
Granddaughter's treat
We wanted to book a city break for 3 adults one of which is our granddaughter.
Step booked a great hotel in Barcelona for us, thank you Steph. You made the whole process painless for me. I also spoke to Helen and Chantelle during my enquiries and many questions. Thank you to all staff who are always very professional, patient and helpful.
July 10, 2026
Reply from Hays Travel - Oldbury
Hiya Linda. It's our pleasure to help and we're so pleased you're happy. Thank you for your fantastic feedback. We really appreciate it and whenever we can help again please let us know - Steph, Helen and Chantelle x x x
Jenny was truly excellent
Jenny was truly excellent! She had done research for us and made the booking very easy
In addition there is a bright friendly atmosphere throughout the whole office
July 8, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your fantastic feedback. I really appreciate it and so glad I could help. Please let me know whenever I can help you again. Speak soon and take care - Jenny x
Fabulous advisor
Fabulous advisor, very easy to chat with and informative, felt very relaxed with him
July 2, 2026
Reply from Hays Travel - Oldbury
Hiya Irina. It was lovely to meet you and thank you for booking with us. I'm so glad I could help you and thank you for your fantastic feedback. Really appreciate it. Whenever I can help again please let me know. I hope you're all excited? - Kev x
Kevin was very helpful and…
Kevin was very helpful and knowledgeable about the holiday and made booking easy I was also very pleased that Hays price match with online so we did not feel we were being overcharged
July 9, 2026
Reply from Hays Travel - Oldbury
Hiya Carol. Thank you for so much for your amazing feedback. I really appreciate it and thank you for taking the time to leave it for me. Whenever I can help again please let me know. I hope you're both excited? - Kev x
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