Hays Travel - Oldbury Reviews 

1,592
TrustScore 5 out of 5

5.0

Unit B Oldbury Green Retail Park, B69 3DD Oldbury, GB


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Rated 5 out of 5 stars

As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more

Rated 5 out of 5 stars

Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more

Company replied

Rated 5 out of 5 stars

The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent. Maria was easy to talk to and I appreciated... See more

Company replied

Rated 5 out of 5 stars

all agents were very helpful and listened t our requests. Once a decision was made the process was quick and simple including booking parking


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom

  • 01213146276

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,592)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

very helpful

all agents were very helpful and listened t our requests. Once a decision was made the process was quick and simple including booking parking

August 25, 2026
Rated 5 out of 5 stars

Lanzarote her we come

As always, never have any doubt about Hays, staff are always so helpful and very professional.

Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling visit as we always say Kev knows exactly what we want his advice is brilliant, we're off to Lanzarote this time which is a first for us.

Thanks to Kevin and all the guys at Hays Oldbury.

August 19, 2026
Rated 5 out of 5 stars

The staff were warm and friendly and…

The staff were warm and friendly and really wanted to help.
Our holiday was booked with no fuss and it was no trouble to look at several options.
Would certainly book there again.

August 25, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya. I'm so glad you're happy and that I could help. Thank you so much for your amazing feedback. I really appreciate you taking the time to leave it. When I can help again please let me know. Take care - Helen x

Rated 5 out of 5 stars

We were dealt with very promptly and…

We were dealt with very promptly and Jenny was very helpful with our booking she was very knowledgeable and gave very good customer service thanks

September 1, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya. I'm glad I could help and that you're happy. Thank you for your amazing feedback. Very appreciated. When I can help again please let me know. Take care - Jenny x

Rated 5 out of 5 stars

Really quick response and I knew what I…

Really quick response and I knew what I wanted, so 10 mins later,once I secured my holiday online and paid,really straight forward. Hays had my paperwork ready for me.Great.

August 31, 2026
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Reply from Hays Travel - Oldbury

Hiya. So glad I could help you and I'm glad you're happy. Thank you for your excellent feedback. Really appreciate it and when I can help you again please let me know. Speak soon - Summer x

Rated 5 out of 5 stars

As always superb help and support from…

As always superb help and support from Hay’s staff, excellent all round

August 30, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya. Thank you for your excellent feedback. I really appreciate it and I'm glad you're happy. When I can help again please don't hesitate to let me know. Take care - Porsha x

Rated 5 out of 5 stars

outstanding super helpful Jenny was top…

outstanding super helpful Jenny was top draw as per usual 10 out of 10

August 28, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya Brian. Always lovely to hear from you and catch up. Thank you for booking with me again and thank you for your fantastic feedback. Really appreciate it and always glad to help. When I can help again please give me a shout. Take care - Jenny x

Rated 5 out of 5 stars

Maire was very helpful and polite with…

Maire was very helpful and polite with my booking she sorted it out for me and booking my holiday for us

August 21, 2026
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Reply from Hays Travel - Oldbury

Hiya. Thank you for you lovely feedback. Really appreciate it and glad I could help you. When I can help again please don't hesitate to let me know. Take care - Maria x

Rated 5 out of 5 stars

Lovely people

Lovely people

August 28, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya. Thank you for taking the time to leave such lovely feedback. Appreciate it and glad I could help. When I can help again please give me a shout. Take care - Chantelle x

Rated 5 out of 5 stars

I would not book anywhere else ever…

I would not book anywhere else ever sence you have started in oldbury, the staff are so helpful and welcoming. The advice and expertise on any destination is very welcome as I have mobility issues.

August 7, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya Christine. It's always lovely to see you and thank you for booking with us again. Thank you aswell for your fantastic feedback. Really appreciate and please let me know when I can help you again. Take care - Porsha x

Rated 5 out of 5 stars

Excellent service good information…

Excellent service good information given lovely staff at Oldbury 👍

August 20, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya. Glad I could help and thank you for your lovely feedback. Appreciate it. When I can help you again please let me know. Take care - Chantelle x

Rated 5 out of 5 stars

A wonderful reception with attentive…

A wonderful reception with attentive staff on our arrival at the oldbury office. We were delighted with the result of our holiday booking with the guidance of Chantelle , thank you.

August 26, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya. Thank you for your amazing feedback. I really appreciate it and I'm glad you're happy. When I can help you again please let me know. Speak soon - Chantelle x

Rated 5 out of 5 stars

Friendly efficient staff

The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent.
Maria was easy to talk to and I appreciated speaking with someone with years of experience.
There was some banter but not too much and my booking was easy and straightforward. Maria politely answered any questions I had with first rate knowledge.
My Travel insurance was also purchased with Maria that day and I could exchange money also on the premises.
I had a very positive experience with Hayes Travel.

August 25, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya. Thank you so much for your excellent feedback. I really appreciate it and you've made my day. Whenever I can help you again please don't hesitate to let me know. Take care - Maria x

Rated 5 out of 5 stars

Kevin was fab and had lots of patience…

Kevin was fab and had lots of patience and lot's of choice

August 15, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya Andrea. It was my pleasure to help you and I hope you're both excited? Thank you for your fantastic feedback. I really appreciate it. Please let me know when I can help you again. Have fun - Kev x

Rated 5 out of 5 stars

Excellent service

Excellent service
Very helpful
Friendly staff
By Steph and her team

August 23, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya. Thank you for your excellent feedback. Really appreciate it and glad I could help. Please let me know when I can help again. Take care - Steph x

Rated 5 out of 5 stars

Quick and easy book!

Charli was great, easy to talk to had alot of patience. ( we weren't sure what we wanted as it was so last minute). Within 30 minutes we had booked and paid for what we hope will be a fantastic holiday!

August 23, 2026
Hays Travel - Oldbury logo

Reply from Hays Travel - Oldbury

Hiya Vicky. Lovely to meet you and thank you for booking. Thank you also for your amazing feedback. I really appreciate and I'm glad you're happy and excited. When I can help again please let me know. Take care - Charli x

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