Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
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The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent. Maria was easy to talk to and I appreciated... See more
Company replied
I have been dealing Hays Travel for many years. Excellent service provided by all staff, polite and friendly. Mainly deal with Jenny she always does her very best to accommodate requirements requ... See more
Company replied
I would not book anywhere else ever sence you have started in oldbury, the staff are so helpful and welcoming. The advice and expertise on any destination is very welcome as I have mobility issues.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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Reply from Hays Travel - Oldbury
Hiay sweet, Thank you for your lovely feedback. I truly appreciate it and so glad I could help. When I can help again please give me a shout - Victoria x
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. Appreciate it. Please let me know when I can help you again. Take care - Jenny x
Reply from Hays Travel - Oldbury
Hiya. Glad I could help you and thank you for your amazing feedback - really appreciate it. Whenever I can help again please give me a shout, sweet - Victoria x
Victoria was very helpful and…
Victoria was very helpful and knowledgable. As is always the case it was a pleasure booking our holiday with the team at Oldbury.
August 15, 2026
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback, sweet. Really appreciate it and glad I could help you. When you need more help please give me a shout - Victoria x
Very Helpful and understanding
Very Helpful and understanding. Maria knew her stuff and helped us book our holiday. She was very professional and caring about booking our holiday.
August 7, 2026
Reply from Hays Travel - Oldbury
I really appreciate your lovley feedback. Thank you for booking with us - Maria
I have been dealing Hays Travel for…
I have been dealing Hays Travel for many years.
Excellent service provided by all staff, polite and friendly.
Mainly deal with Jenny she always does her very best to accommodate requirements requested, pleasure to know she's taken care of all the administration work on my behalf .
August 2, 2026
Reply from Hays Travel - Oldbury
That's really lovley thank you Carol. I appreciate you always coming back to us - Jenny.
Very helpful
They were very helpful and were prepared to look at all aspects of the holiday.
August 5, 2026
Reply from Hays Travel - Oldbury
I'm so pleased we were able to help you sort your holiday. Please let me know if I can help with anything else - Porsha
Victoria was absolutely fabulous
Victoria was absolutely fabulous, she is so friendly and welcoming. Victoria listened to what we were looking for and then booked and organised everything for us, we couldn't have asked for more.
August 12, 2026
Reply from Hays Travel - Oldbury
Thank you so much for your kind words sweet. I'm always happy to help - Victoria
Jenny made the experience great…
Jenny made the experience great because it wasn't just a simple booking. She listened to exactly what we wanted and was patient and very well informed and dealt with all our questions as they came up.
As usual we came away feeling like valued regular customers.
August 11, 2026
Reply from Hays Travel - Oldbury
Hi Anne, this is really lovley thank you! It's always great to see you and I'm happy to help- Jenny
All of our visit was great
All of our visit was great
Staff new exactly what we wanted and found the best possible deal
Felt like our holiday was going to be perfect
August 4, 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. I'm so glad you had a good experience with us and we managed to sort your perfect holiday - Steph
Amazing staff always book with Hayes…
Amazing staff always book with Hayes brill customer service
August 11, 2026
Reply from Hays Travel - Oldbury
Thank you for your lovley words. We're always glad to help - Jenny
Everything was managed quickly and…
Everything was managed quickly and efficiently. Finding the best deal possible for us. Jenny was absolutely amazing, thank you Hays Travel.
August 10, 2026
Reply from Hays Travel - Oldbury
Thank you for such a lovley review! I'm so pleased we managed to help you find a good deal- Jenny
Very helpful and informative staff that…
Very helpful and informative staff that helped us find the holiday we wanted at the price we wanted to pay. The whole process was pleasant and un-rushed even with it being late in the afternoon on a Sunday.
August 10, 2026
Reply from Hays Travel - Oldbury
We really appreciate your kind words. Always happy to help - Jenny
We always come to Hays travel
We always come to Hays travel, and Kev always goes above and beyond for us..
August 3, 2026
Reply from Hays Travel - Oldbury
Thank you for always coming back to us, it's always great to see you - Kevin & Maria
Good service given plenty of advice
August 8, 2026
Reply from Hays Travel - Oldbury
Thank you for your great feedback, please let us know if there's anything else we can do for you - Maria
Had a wonderful experience
Had a wonderful experience. The young lady was very helpful and we found our cruise. Booked it.
August 7, 2026
Reply from Hays Travel - Oldbury
What a lovley review- thank you! I'm so glad you had a great experience with us - Porsha
Summer went above and beyond to get us…
Summer went above and beyond to get us the perfect break.
She listened to what we wanted and made sure she found us the correct destination
July 31, 2026
Reply from Hays Travel - Oldbury
Thank you for your lovley review. I'm so glad I was able to help you sort your perfect getaway - Summer
Porsha at the oldbury retail store was…
Porsha at the oldbury retail store was absolutely brilliant
August 6, 2026
Reply from Hays Travel - Oldbury
Thank you so much - Porsha
Charlotte was a very polite helpful…
Charlotte was a very polite helpful girl answered any questions we had.
We could pop back anytime if anything else we thought of and she would give us 100%.
Thank you Charlotte.
July 29, 2026
Reply from Hays Travel - Oldbury
Thank you so much for your lovley feedback it's so nice to hear, you're more than welcome anytime - Chantelle
We r always happy with there service…
We r always happy with there service they r so friendly
August 4, 2026
Reply from Hays Travel - Oldbury
Thanks for your positive feedback and I'm glad you were pleased with our service - Chantelle
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