As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more
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Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
Company replied
The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent. Maria was easy to talk to and I appreciated... See more
Company replied
Really quick response and I knew what I wanted, so 10 mins later,once I secured my holiday online and paid,really straight forward. Hays had my paperwork ready for me.Great.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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Kevin goes above and beyond to make…
Kevin goes above and beyond to make sure that the customer is happy.a very upbeat and jolly person.a credit to Hays Travel
July 27, 2026
Reply from Hays Travel - Oldbury
Hiya you two. It's always great to see you and I'm glad you're well. Thank you for your fantastic feedback. Really appreciate it and glad I could help. When I can help again please let me know. Speak soon - Kev x
We always book with Hays feel safe…
We always book with Hays feel safe doing this friendly staff booking process great the service is always friendly not just the person you booked with but all the staff
July 17, 2026
Reply from Hays Travel - Oldbury
Hiya. I'm so glad you're happy and that I could help. Thank you for your fantastic feedback. I really appreciate your kind words, as do the rest of the team here. When I can help you please let me know. Take care - Charli x
Reply from Hays Travel - Oldbury
Hiya. It was lovely to see you again and thank you for booking. It was my pleasure to help you and I'm glad you're happy. Thank you for your fantastic feedback. Appreciate it. When I can help again please give me a shout. Speak soon and I hope you're all excited? - Kev x
Always excellent service from Hays
Always excellent service from Hays. We dealt with Chantelle who, as usual, was very helpful and got us booked up straight away. We wouldn't go anywhere else
July 23, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your fantastic feedback. So glad I could help and I really appreciate it. When I can help again please give me a shout. Speak soon - Chantelle x
Booked another holiday with Steph.She…
Booked another holiday with Steph.She gave us great customer service.And as always really helpful in answering any concerns about the booking.She is so lovely, it's such a pleasure to book with her.
July 18, 2026
Reply from Hays Travel - Oldbury
Hiya Theresa. Lovely to see you again and thank you for your fantastic feedback. I really appreciate it and glad I could help. Please let me know when I can help you again. Take care - Steph x
Charlie did my booking she was…
Charlie did my booking she was absolutely lovely very helpful
Always use Hays travel Always happy to help !!
July 21, 2026
Reply from Hays Travel - Oldbury
Hiya Fay. Thank you so much for your excellent feedback. I really appreciate it. Whenever I can help again please don't hesitate to let me know. Speak soon - Charli x
Excellent service as usual
Excellent service as usual. Always very helpfull and service with a smile.
July 14, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback and I'm glad I could help. When I can help you again please let me know. Take care - Steph x
Reply from Hays Travel - Oldbury
Hiya Elaine. Thank you for booking with us again and thank you for your excellent feedback. Appreciate it and when we can help again plesae let us know - Steph x
Reply from Hays Travel - Oldbury
Hiya. Thank you for your fantastic feedback. I really appreciate it and so glad I could help. When I can help you again please let me know. Take care - Summer x
Was seen straight away they listened to…
Was seen straight away they listened to what i wanted and they were friendly oldbury store was wonderful and pleasent.
July 2, 2026
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback. Appreciate it and when I can help you in the future please let me know - Victoria x
Reply from Hays Travel - Oldbury
Hiya sweet. Thank you for your lovely words. Really appreciate them and you taking the time to leave them. When I can help you again please give me a shout. Take care, sweet - Victoria x
We had great service they are always…
We had great service they are always willing to help
July 12, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your lovely feedback. I really appreciate it and glad I could help. When I can help again please don't hesitate to let me know. Take care and speak soon - Chantelle x
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback. Really appreciate it and I'm glad I could help. Please let me know when I can help you again. Take care - Helen x
What a lovely experience…
What a lovely experience I had with Charli while booking our euro Disney getaway. Her customer service really stood out for me nothing was too much trouble. I will definitely be returning :-)
July 16, 2026
Reply from Hays Travel - Oldbury
Hiya. I hope you're all excited? Thank you for your amazing feedback. Really appreciate it. Please let me know when I can help again. Speak soon - Charli x
Charli's attention to detail and…
Charli's attention to detail and excellent response in answering questions....at the Oldbury branch.
July 17, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. I'm glad I could help and I appreciate you taking the time to leave it for me. When I can help again please let me know - Charli x
First time cruisers
Jenny was brilliant explaining everything about cruising as we are first time cruisers
July 10, 2026
Reply from Hays Travel - Oldbury
Hiya Paul. Thank you for your fantastic feedback. I really appreciate it and I'm really glad you're happy. When I can help you again please let me know. Take care - Jenny x
Excellent service
Excellent service yet again and Maria was her normal friendly professional self, recommended a lovely hotel and resort.
July 15, 2026
Reply from Hays Travel - Oldbury
Hiya Mark. I'm glad you're happy and thank you for your fantastic feedback. Really appreciate it. When I can help again please give me a shout - Maria x
Reply from Hays Travel - Oldbury
Hiya Elaine. Always lovely to see you and glad I could help you. Thank you for your lovely review. I really appreciate it. When I can help you again please don't hesitate to let me know. Take care - Chantelle x
Victoria was very great with our…
Victoria was very great with our booking we occurred a few problems which she was able to overcomes very easily and secured us a very deal in which we were all happy with so many thanks and props to Victoria helping us achieve our perfect holiday booking
July 15, 2026
Unprompted review
Reply from Hays Travel - Oldbury
Hello sweet. Thank you for your lovely feedback. Appreciate it and glad I could help. When I can help you again please let me know. Take care, sweet - Victoria x
3rd HOLIDAY I HAVE BOOKED WITH HAYS…
3rd HOLIDAY I HAVE BOOKED WITH HAYS TRAVEL WITH CHANTLLE SHE IS VERY HELPFUL AND DOES ALL MY BOOKING .AND EXPAIN THE PROCESS AS WE GO ALONG .THANK YOU
July 14, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for booking with me again and I'm so glad I could help you again. Thank you for your amazing feedback - you've made my day and I really appreciate it. Please let me know when I can help you again and I hope you're excited? Speak soon - Chantelle x
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