Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
Company replied
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The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent. Maria was easy to talk to and I appreciated... See more
Company replied
Really quick response and I knew what I wanted, so 10 mins later,once I secured my holiday online and paid,really straight forward. Hays had my paperwork ready for me.Great.
I have been dealing Hays Travel for many years. Excellent service provided by all staff, polite and friendly. Mainly deal with Jenny she always does her very best to accommodate requirements requ... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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Charlotte was a very polite helpful…
Charlotte was a very polite helpful girl answered any questions we had.
We could pop back anytime if anything else we thought of and she would give us 100%.
Thank you Charlotte.
July 29, 2026
Reply from Hays Travel - Oldbury
Thank you so much for your lovley feedback it's so nice to hear, you're more than welcome anytime - Chantelle
We r always happy with there service…
We r always happy with there service they r so friendly
August 4, 2026
Reply from Hays Travel - Oldbury
Thanks for your positive feedback and I'm glad you were pleased with our service - Chantelle
Hays,oldbury
We have used hays oldbury for quite a few years now and they have always been extremely helpful. Having had to alter our 5 person holiday to later in the year for personal reasons they were so helpful and subsequently cancelling the group vacation was no trouble. We have now booked as a couple and the service with information to help us was invaluable. RHODES HERE WE COME.
August 2, 2026
Reply from Hays Travel - Oldbury
Hiya Colin, thanks so much for your wonderful feedback. It's always lovley to see you and hear about your holidays and I'm more than happy to help - Maria
Hays Oldbury. Fantastic service and friendly staff.
We booked our first cruise with Hays in Olbury in 2024 and we were so pleased with the service and how helpful and friendly Jenny was, we didn't even consider going anywhere else to book our next one. This time we spoke to Summer, who was just as helpful and friendly. She noted down our requirements first and was happy to go through all of the options available that met our requirements. We left the branch having booked our perfect 2028 cruise and safe in the knowledge that we can contact them at any time if we have any queries or wish to make any changes.
August 3, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for booking with us again and I'm so glad I could help you. Thank you for your amazing feedback - I really appreciate and you've really made my day, thank you so much. I'm here when I can help you again. I hope you're excited? - Summer x
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. Really appreciate it and when I can help you again please let me know. Take care - Summer x
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback. I appreciate it and I'm glad you're happy. When I can help you again please let me know - Kev
Great customer service
Great customer service, Chantelle listened carefully and came up with a great holiday for us. kept us informed at every turn. this will be our second holiday booked with Hayes Oldbury
July 30, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for booking with us again and thank you for your fantastic feedback. I really appreciate it and I'm glad I could help. When I can help you again please let me know. Take care and speak soon - Chantelle x
Always go out of their way to help
Always go out of their way to help. Lovely Lovely staff .I had Lovely Jenny this time spent a lot of time with me made my booking so much fun. X
July 31, 2026
Reply from Hays Travel - Oldbury
Hiya. I'm so glad I could help and you're happy. Thank you for your amazing feedback. I really appreciate it and you've really made my day. Whenever I can help again please give me a shout. Take care - Jenny x
As always Steph and the team are…
As always Steph and the team are excellent nothing is too much trouble.
Jenny helped us book our holiday and she was so helpful. No matter who you see the service is consistent. It is a pleasure to go there.
What a great team at hays Oldbury
July 29, 2026
Reply from Hays Travel - Oldbury
Hiya Paul. Lovely seeing you again and catching up and thank you for booking with me again. Thank you for your amazing feedback. I really appreciate it and my pleasure to help you. Whenever I can help again please don't hesitate to let me know. Take care and speak soon - Steph x
Kevin is very friendly and polite and…
Kevin is very friendly and polite and prefer to book our 4th cruise with him know we are being looked after. He’s a star 👍🏻
July 29, 2026
Reply from Hays Travel - Oldbury
Hiya Lisa and Dave. Always love seeing you two and catching up. Thank you for booking with me again and thank you for your fantastic feedback - really appreciate. Whenever I can help again please give me a shout. Hope you're all excited? - Kev x
The lady called Jennifer was extremely…
The lady called Jennifer was extremely helpful whilst doing the booking. Later that afternoon a call and e mail was made to inform us of a little error which was really nice to help us . We have used them before and will definitely be using them again next time.
July 28, 2026
Reply from Hays Travel - Oldbury
Thank you so much for your amazing feedback. I'm really glad I could help and I appreciate it. When I can help you further please give me a shout. I hope you're looking forward to it? - Jenny x
Great service and very helpful ,we were…
Great service and very helpful ,we were given information so we could decide which cruise was suitable for us . We are very pleased with our visit to hays travel Oldbury thank you
July 28, 2026
Reply from Hays Travel - Oldbury
Hiya. I'm so glad I could help and thank you for your amazing feedback. I appreciate you taking the time to leave it. Please let me know when I can help again. Take care - Steph x
Stressfree holiday booking
Porsha was a great help and made the booking experience stress free. Would easily book again
July 22, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your fantastic feedback. I really appreciate it and you've really made my day. When I can help you again please don't hesitate to let me know. Take care - Porsha x
We booked our holiday with Chantelle at…
We booked our holiday with Chantelle at the oldbury branch. She was super helpful and made everything very clear. She booked us our dream holiday!
July 29, 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your amazing feedback. I really appreciate it and you've really made my day. Glad I could help and whenever I can help you again please let me know. Take care - Chantelle x
Reply from Hays Travel - Oldbury
I'm really glad I could help and thank you for booking. Thank you for your lovely feedback - I really appreciate it. When I can help again please don't hesitate to let me know. I hope your partner loved her birthday surprise? - Summer x
Service reference
Service reference
You're representive was very knowlegible and helpful. Excellent service
We think her name was Karen.
She gave us lots of options as to where to stay.
However, as a company, we think you should vet the hotels you use. Alma Beach in Can Pastilla is not a four star hotel. In our opinion it's three at most.
If you would like any more feedback please get in touch.
July 2, 2026
Reply from Hays Travel - Oldbury
Hiya. I'm glad I could help and that you're happy with the help I gave you. I wish Hays would send me on educational trips to visit all these hotels 😊It would be great, wouldn't it? When I can help you again please don't hesitate to let me know. Take care - Helen x
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your lovely feedback. I really appreciate it and I'm glad I could help. When I can help you again please let me know. Take care - Jenny x
Kevin goes above and beyond to make…
Kevin goes above and beyond to make sure that the customer is happy.a very upbeat and jolly person.a credit to Hays Travel
July 27, 2026
Reply from Hays Travel - Oldbury
Hiya you two. It's always great to see you and I'm glad you're well. Thank you for your fantastic feedback. Really appreciate it and glad I could help. When I can help again please let me know. Speak soon - Kev x
We always book with Hays feel safe…
We always book with Hays feel safe doing this friendly staff booking process great the service is always friendly not just the person you booked with but all the staff
July 17, 2026
Reply from Hays Travel - Oldbury
Hiya. I'm so glad you're happy and that I could help. Thank you for your fantastic feedback. I really appreciate your kind words, as do the rest of the team here. When I can help you please let me know. Take care - Charli x
Reply from Hays Travel - Oldbury
Hiya. It was lovely to see you again and thank you for booking. It was my pleasure to help you and I'm glad you're happy. Thank you for your fantastic feedback. Appreciate it. When I can help again please give me a shout. Speak soon and I hope you're all excited? - Kev x
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