We booked over the phone with Sienna at ormskirk, as usual with whoever we speak to at ormskirk the service was friendly and helpful, we had a query Sienna said she would get in touch with jet2 to ge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sienna in the Ormskirk branch, was very keen to help and go over and above, when things got a bit difficult to secure our 2028 booking with Cunard. Success happened after much effort! Very well done S... See more
Company replied
We went into Hays to book a last minute break to The Canaries. We haven’t holidayed abroad for more than a decade so weren’t sure exactly where to go or what to expect. Erica and the team made it a st... See more
Company replied
Another brilliant experience with Hays Travel. Sienna at the Ormskirk branch made our booking very easy, getting us the best deal possible for our trip to Dubai. Every member of staff is always friend... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Burscough Street, L39 2EG, Ormskirk, United Kingdom
- 01695 768633
4.9
Excellent
570 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Ormskirk
Thank you so much for your lovely feedback!
Jayne
Jayne, your MOS was polite, courteous and professional. She explained everything we asked about and was extremely friendly. A big thank you to her.
May 4, 2025
Reply from Hays Travel - Ormskirk
Thank you for your lovely feedback!
Abbie was excellent as always
May 2, 2025
Reply from Hays Travel - Ormskirk
Thank you for your lovely feedback.
Met in a professional
Met in a professional, but friendly manner Lovely member of staff who was very patient and
Gave us all the help and time to decide on what we eventually chose.
April 27, 2025
Reply from Hays Travel - Ormskirk
Thank you for your lovely feedback!!
The Hays staff member (Katie I…
The Hays staff member (Katie I believe), was really good. Polite, patient, knowledgeable and positive. Made booking a pleasure.
April 17, 2025
Reply from Hays Travel - Ormskirk
Thank you for your feedback!
Went into your shop in Ormskirk lancs…
Went into your shop in Ormskirk lancs and I was helped by a nice young lady .I wanted to go Shanklin isles of wight she looked up for me & sorted out a nice hotel to suit my needs also my seat on coach. We had a little chat that I had a skiffle group in the 60s & my singer was still entertaining on the island in Sandown. So I will try & make contact after60 years it would be brilliant. Many thanks looking forward to the trip & meeting an old friend.tommy platt we are on Facebook so I will tell him.thanks .
April 18, 2025
Reply from Hays Travel - Ormskirk
Thank you for your feedback!
Looking forward to October
Katie was very helpful and got us a good cruise from Liverpool. She was knowledgable and explained to us all that we needed to know we look forward to our holiday in October
April 4, 2025
Reply from Hays Travel - Ormskirk
Thank you so much for your lovely feedback!
Excellent customer service he girl I booked my holiday with was…
The girl I booked my holiday with was very helpful and informative
March 18, 2025
Erika was just great
Erika was just great. She listened to what we wanted, found us the perfect holiday for the best price and was open and honest about everything we asked. Absolutely fabulous customer service, very personable, we mentioned that we were going for a family meal after we spoke to her and she thought on to ask how the meal had been when I went back in to book, such a small thing but meant a lot. Thank you Erika, we are really excited about our holiday ☺️
March 24, 2025
Reply from Hays Travel - Ormskirk
Thank you for your feedback!
Absolutely outstanding service .
Absolutely outstanding service .
Very happy all questions answered and addressed
Wouldn't hesitate to re book
March 21, 2025
Reply from Hays Travel - Ormskirk
Thank You so much for your lovely feedback!
Helpful,friendly and knowledgeable!
March 21, 2025
Reply from Hays Travel - Ormskirk
Thank You so much for your lovely feedback.
Very good experience all round
March 16, 2025
Reply from Hays Travel - Ormskirk
Thank you for your feedback!
Always happy using this travel agent
Always happy using this travel agent.
Never have any real idea where to go, but as always, they go out of their way to find somewhere where I should enjoy. Look forward to praising them again, after I return!
March 13, 2025
Reply from Hays Travel - Ormskirk
Thank you for your feedback!
Great service from Eva
We were looking for a holiday to Cape Verde, we sat down with Eva who was brilliant, she was very helpful and polite and not pushy whatsoever. Great service.
February 16, 2025
Reply from Hays Travel - Ormskirk
Thank You so much for your lovely feedback!
Reply from Hays Travel - Ormskirk
Thank you for your feedback!
Reply from Hays Travel - Ormskirk
Thank you for your feedback!
Very friendly and polite
Very friendly and polite. Answered all our questions satisfactory. Quick and efficient.
March 1, 2025
Reply from Hays Travel - Ormskirk
Thank you for your feedback!
Always book with a travel agenccy
How easy it is to speak to friendly people,instead of being on the phone,lovely,quick, professional and friendly,always book at hays travel 😄
February 28, 2025
I found hayes travel very helpful .
I found hayes travel very helpful in a nice calm surrounding area, the lady was very good with helping me out with my questions on my cruise holiday as I have never been on one before, emails have followed since, as I'm not keen booking my own holidays on the internet, will certainly go to Hayes again for future trips .
February 25, 2025
Reply from Hays Travel - Ormskirk
Thanks so much for your lovely feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.