Hays Travel - Ormskirk Reviews 

Very helpful

My wife and I went into a Hays travel branch to be greeted by a very helpful member of staff who helped us with our enquiry into looking at booking a holiday to a hotel in Tenerife where my son, wife and our two grandkids where already going. The staff member was great who very quickly got us a deal and said she was going to forward the details to us via email. The only thing is by the next day, we still hadn't received the email so I called and spoke to the member of staff in the afternoon the following day and she apologised and sent me the details right away but told me that since we had first called the day before, the price had gone up by £100 and there's was nothing she could do as they would be making a loss or words to that affect. My only argument would be that if we had of received the email as first promised we might not of had to pay the extra £100. I did accept the new price and made the booking in case the price went up any more if i didn't book there and then. Despite the above, the member of staff was pleasant, helpful and a really nice person and i wouldn't want them to get into any trouble.
Only for this, I would of give five stars.

went on website, found the cruise i wanted, tried several times, when i pressed continue, the page did not move, could not see itinerary, suites, price, pretty poor start, will go somewhere else

Eva was amazing from start to finish, we had been booking our holidays direct with the cruise company's, in future we will be booking time with Eva.

A pleasure to deal with.

Thanks

The Manager helped us book our holiday. She was very polite and helpful. It was great overall experience and would always recommend Hays travel to friends and family

Sienna was very friendly and helpful, explained everything, and went out of her way to make sure our holiday met our needs.

We have used Hays Travel, Ormskirk, many times. The staff are friendly, very helpful and patient when we're choosing a cruise ! If there has ever been a query over a booking, they've been quick to respond and resolve any issues. Their service has always been excellent.

Great service

Very friendly experience with efficent lady. She know the answers to all questions with confidence. Will use the company again.

The friendly advice about the destination the helpful staff

Attention to detail , all my requests were met in full , many thanks to Erika .👍👍

The member of staff who helped us was very friendly, efficient and patient. We would definitely recommend Hays travel.

All dealt with by phone call… excellent customer service and support. Will definitely use again.

We had a very good experience in the Ormskirk branch. Staff were very chatty and happy which put us at ease. The booking procedure was explained clearly and the holiday was booked without any issues. We were confident that we were given a good deal. We have been in the branch previously and always found the staff professional, courteous and more than happy to help. This is why we will be back again.

Katie was very helpful and friendly good at her job and not a issue at all need to keep good staff like her am going back to book another holiday soon I will try and see her thank you 😊

The young girl that seen to us was very helpful with everything we were looking for. Superb and helpful staff and all very informative.

Staff were pleasant and searched holidays for us allowing us to change the criteria many time.

The young lady was very helpful very patient because we had a lot of requirements with us being a group of 10, we were very particular about what we wanted, she was 100% professional and found d us a great holiday to suit, thank you so much

First class service and experience. All staff very helpful and efficient. Holiday booked. All good.

Our booking to London was handled without any fuss by a very nice holiday expert