Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense o... See more
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Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
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Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice . A good price,... See more
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As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be hones... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
974 reviews
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Was happy with the service I received…
Was happy with the service I received picking my holiday ☺️
August 30, 2026
Reply from Hays Travel - Oswestry
Hi Louise,
Thank you so much for your kind words! We are so pleased to hear you were happy with the service you received when picking your holiday.
Kind Regards
Claire
Excellent service
Excellent service. Big, big thank you to Mel and Elis. They could not do enough to help.
August 30, 2026
Reply from Hays Travel - Oswestry
Jo,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such excellent service and went above and beyond to assist you.
Kind Regards
Claire
Hays travel is the lighthouse in the…
Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense of humour. Thankyou Gary, the boss, and Claire who we booked with this time.
Oswestry Hays Travel is without doubt an excellent place to book your hols.
August 29, 2026
Reply from Hays Travel - Oswestry
Mr Avery.,
Thank you for your wonderful feedback! We are delighted to hear about your continued positive experiences with us and that our team provided such knowledgeable and helpful service. We truly appreciate your loyalty and we hope to see you again soon.
Kind Regards
Claire
Reply from Hays Travel - Oswestry
Cdb,
Thank you for your fantastic 5-star review! We are so pleased to hear that you always have a great booking experience with us.
Kind Regards
Claire
Reply from Hays Travel - Oswestry
Hi There
Thank you for your kind review and for booking your holiday with us :-)
We are always here to help!
Kind Regards
Hays Travel Oswestry
Gary as always is very knowledgeable…
Gary as always is very knowledgeable friendly and helpful with lots of useful advice.
August 19, 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently find our colleague to be knowledgeable, friendly, and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
Staff at Hays Oswestry are always very…
Staff at Hays Oswestry are always very knowledgeable and helpful.
I never use any other travel agent.
August 19, 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for your kind review and for always booking your holidays with us :-)
We are always here to help!
Kind Regards
Hays Travel Oswestry
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help!
Kind Regards
Hays Travel Oswestry
Great service
As always it is such great service. We always go to Hays Travel because of how nice all of the staff there.
August 25, 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive great service and appreciate our friendly staff. Your loyalty means a lot to us.
Kind Regards
Hays Travel
Excellent personalised service.
Gary went above & beyond finding exactly what we wanted for our holiday.
August 23, 2026
Reply from Hays Travel - Oswestry
Thank you Samantha for your kind review :)
It was an absolute pleasure booking your holiday.
Thank you once again for booking your holiday with me at Hays Travel Oswestry.
Kind Regards
Gary
Really helpful
Really helpful with the booking and organising “extras” despite the shop being busy celebrating their very smart new premises
August 22, 2026
Reply from Hays Travel - Oswestry
Thank you Deborah for your kind review.
We appreciate your lovely comments.
Our new shop is lovely and we are pleased you think so too.
Thanks again for booking your holiday with Hays Travel Oswestry.
Kind regards
Gary
Reply from Hays Travel - Oswestry
Hi There
Thank you for your kind review and for booking your holiday with us :-)
We are always here to help!
Many Thanks
Hays Travel Oswestry
Will use again.
Pleasant knowledgeable and willing to try all my suggestions before finalising my booking.
August 21, 2026
Reply from Hays Travel - Oswestry
Hello
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you thoroughly and incorporate all your suggestions for your booking.
Kind Regards
Hays Travel
Gary was very helpful and efficient…
Gary was very helpful and efficient once again. Explained everything clearly in a friendly manner.
August 19, 2026
Reply from Hays Travel - Oswestry
Hi
Thank you so much for your kind words! We are so pleased to hear that our colleague was able to assist you efficiently and clearly.
Kind Regards
Hays Travel
Hays new shop
Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill , but a special mention goes to Maisie & Elis for sorting us out efficiently!!! well done Hays !
August 4, 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team provided brilliant and efficient service in our new shop. We appreciate your kind words!
Kind Regards
Hays Travel
I was served by Gary i think his name…
I was served by Gary i think his name is in the Oswestry branch, he was very helpful and happy to help us decide our trip nothing was too much trouble very happy with the service Thank-you
August 15, 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that our team member was very helpful in deciding your trip. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful and friendly staff
Very helpful and friendly staff. We would not go anywhere else.
August 7, 2026
Reply from Hays Travel - Oswestry
Hi ,
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful and friendly, and we appreciate your loyalty.
Kind Regards
Hays Travel
Excelent service as usual
Visited Oswestry branch yesterday to amend present holiday and book another one
Excelent service as usual Gary always makes experience a pleasure
August 13, 2026
Reply from Hays Travel - Oswestry
Hi There,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague always makes your experience a pleasure. We appreciate your kind words.
Kind Regards
Hays Travel
Excellent service
Excellent service in Oswestry branch. Fast, easy, professional and personal. Got what and when we wanted at a great price
August 9, 2026
Reply from Hays Travel - Oswestry
Colleen,
Thank you for your fantastic feedback! We are so pleased to hear that you received excellent, fast, and professional service, and that we found exactly what you wanted at a great price.
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was excellent and always happy to assist. We truly appreciate your kind words.
Kind Regards
Hays Travel
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