Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense o... See more
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Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
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Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice . A good price,... See more
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As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be hones... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
969 reviews
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Mel was extremely helpful and pleasant…
Mel was extremely helpful and pleasant and made our first experience with Hayes Travel a very good one.
All documents provided at the store or emailed as promised.
We will be using this store again
June 8, 2026
Reply from Hays Travel - Oswestry
Hi,
We are so pleased to hear about your positive first experience with us! We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great review and for booking your holiday with us :-)
We are always here to help!
Many Thanks
Elis
Friendly staff who tried lots of…
Friendly staff who tried lots of different ways to keep the cost down for me. Very knowledgeable about the areas and looked for places that would be suitable for us.
June 9, 2026
Reply from Hays Travel - Oswestry
Mrs Lisa Mcgeary,
We are so pleased our team could help you find a suitable trip while keeping costs down. Thank you for your kind words, we are always here to help you.
Kind Regards
Claire
The lady who took our booking worked in…
The lady who took our booking worked in a very professional manner with a great understanding of what we wanted and excellent knowledge of the destination making us feel fully at ease with our decisions
June 7, 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful feedback! We are so pleased we could make you feel at ease with your decisions. We appreciate you choosing us.
Kind Regards
Gary
Solo traveller booking
As a solo traveller it isn’t easy to find hotels etc. hays were brilliant and didn’t time finding the perfect holiday for me.,
June 7, 2026
Reply from Hays Travel - Oswestry
Hello,
We are so pleased we could help you find the perfect holiday. Thank you for sharing your wonderful experience!
Kind Regards
Gary
HWELPFUL, FIRENDLDYA ND KNOWLEDGEABLE
Both members of staff on two different days were helpfudla nd knowledgeable.
June 6, 2026
Reply from Hays Travel - Oswestry
Hello,
We're happy to hear our staff provided helpful and knowledgeable service. We appreciate your feedback!
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
Hi There
We appreciate your kind words. We are glad we could assist you.
Kind Regards
Gary
Always a pleasure with Gary
We always book our holidays with Gary at Hays Travel, Oswestry he is extremely helpful, friendly and knows exactly what im looking for.
June 3, 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your fantastic review! We are so pleased to hear about your continued positive experiences with us. We appreciate your loyalty.
Kind Regards
Gary
As always booked another holiday at…
As always booked another holiday at Oswestry hays travel, service will a smile 😃, nothing to much trouble, we booked a touring holiday for first time, was a bit apprehensive, but gary put us at ease, & answered all our concerns, so thank you gary once again excellent job 😀
May 26, 2026
Reply from Hays Travel - Oswestry
Hello,
We're so pleased to hear you had such a positive experience booking your touring holiday with us! It's wonderful that our team could put your mind at ease. Thank you for your kind words.
Kind Regards
Gary
Excellent service and kind
I was very nervous about booking this trip because I was going to go solo, a real leap of faith in saying I was nervous …. thanks for getting it right and I’m the sort of person that likes to know exactly what I need is all booked sorted and safe. I started on one trip and ended up on something much better after chat which must’ve been easily half an hour. And then all booked with funds in another half hour, and warm smiles at my melt downs, phew, when reaffirming all is well to me. They really do look out for best value best in the area with the most add-ons, i.e. trips or balconies or et cetera, that they can get you. Many thanks to Mel, Kathie, Ellis
June 2, 2026
Reply from Hays Travel - Oswestry
Hello,
We are so pleased to hear we could help you find the perfect solo trip, especially with your initial nerves. It's wonderful that we could provide reassurance and find a great option with excellent value and add-ons. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent customer service
Excellent customer service, fantastic attention to detail from Elis.
May 30, 2026
Reply from Hays Travel - Oswestry
Hi There,
Thank you very much for this kind review and for booking your holiday with us :-)
We are always here to help!
Many Thanks
Elis
Reply from Hays Travel - Oswestry
Thank you Janet for kind review and booking your holiday with us.
Many thanks
Gary
Reply from Hays Travel - Oswestry
Hi There,
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help!
Kind Regards
Hays Travel Oswestry
Reply from Hays Travel - Oswestry
Hi There
Thank you for this kind review and for booking your holiday with us :-)
We are always here to help!
Kind Regards
Elis
Brilliant service
As my husband has specific needs I find Hays Travel make the holiday arrangements very simple . Gary always ensures all our needs are covered. We would definitely recommend their first class service.
May 26, 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help!
Kind Regards
Hays Travel Oswestry
Reply from Hays Travel - Oswestry
Hi
Thanks for the great feedback, always nice to hear from our regular customers
See you soon
Gary
Reply from Hays Travel - Oswestry
Hi There
Thank you for your kind review and for booking your holiday with us :-)
We are always here to help.
Many Thanks
Hays Travel Oswestry
Clare couldn’t have been more helpful…
Clare couldn’t have been more helpful and made it easy to pick the perfect holiday for me an my boy. All staff were friendly.
May 17, 2026
Reply from Hays Travel - Oswestry
Thank you Megan for you kind review.
So pleased we could find you the perfect holiday for you and your son.
Many thanks
Claire
All the staff are so friendly
All the staff are so friendly, helpful and approachable. Nothing is too much trouble.
They allow you time, and explain in detail giving you reassurance.
April 30, 2026
Reply from Hays Travel - Oswestry
Mr Peter Dyke,
We appreciate you taking the time to leave us such a lovely review. We're so happy to hear that our team's support and detailed explanations gave you reassurance.
Kind Regards
Claire
Excellent branch…
It's always a pleasure entering this branch as everyone is naturally friendly and helpful with excellent suggestions
April 15, 2026
Reply from Hays Travel - Oswestry
Hi There
Thanks for the great feedback and or booking your holiday with us
See you soon
Gary
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