Paul made the whole booking process so easy from start to finish. I was a bit wary of booking over a Facebook group but Paul put my mind at ease with a phone call and within 10 mins the holiday was bo... See more
Company replied
Personal Travel Consultant - Paul & Lisa Cooper, DN4 Warmsworth, GB
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Paul made the whole booking process so easy from start to finish. I was a bit wary of booking over a Facebook group but Paul put my mind at ease with a phone call and within 10 mins the holiday was bo... See more
Company replied
Paul and Lisa have a knowledge of our wants and desires in our holidays and meet our needs. We have and will always use their high quality service.
Company replied
Lisa and Paul were Prompt replying to my message about a holiday we had our eyes on. I screenshot the price we got via the app and they were able to beat this price. It was a hassle free booking syst... See more
Company replied
I had an excellent experience booking my holiday. Lisa was friendly, patient and took the time to listen to exactly what I was looking for. She went above and beyond to find the perfect holiday for me... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant - Paul & Lisa Cooper, DN4, Warmsworth, United Kingdom
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Prompt response to my query. Very easy to deal with. Would recommend and use again.

Reply from Hays Travel - Paul & Lisa Cooper
Very nice couple and first class service Look forward to booking with them in the future

Reply from Hays Travel - Paul & Lisa Cooper
I dealt with Paul who was really knowledgeable and friendly. He dealt with my booking after his opening times and really explained everything to me. Answered all my questions and got all the documentation over to me straight away.

Reply from Hays Travel - Paul & Lisa Cooper
Paul and Lisa are ALWAYS here for me to book my holiday. Speedy, accurate, kind and really helpful😊 with great offers. Thank you both and keep it up 🙌

Reply from Hays Travel - Paul & Lisa Cooper
Very responsive with messages and explains everything well. Paul was really patient above all and I highly recommend him to friends and family. So far so good.

Reply from Hays Travel - Paul & Lisa Cooper

Reply from Hays Travel - Paul & Lisa Cooper
Paul made booking our 1st cruise very simple and easy.

Reply from Hays Travel - Paul & Lisa Cooper

Reply from Hays Travel - Paul & Lisa Cooper
Wonderful service and great advice from Lisa whilst booking our cruise. Thank you so much!

Reply from Hays Travel - Paul & Lisa Cooper
Paul was very helpful and professional. Definitely book another holiday with them

Reply from Hays Travel - Paul & Lisa Cooper
I always book through Paul for numerous years now, he always tries to get the best possible price for the holidays I book, he's such a pleasure to have a chat too and the booking process is as smoothly as it could be, if in any doubts don't be get in contact with him, keep up the good work Paul, will be in contact again shortly for another holiday 😊

Reply from Hays Travel - Paul & Lisa Cooper
Brilliant advice an help with booking and so straight forward lovely on the phone can’t wait for my holiday now thanks to Lisa an paul

Reply from Hays Travel - Paul & Lisa Cooper
Great Service from Lisa, very helpful in booking our holiday. Answered all questions honestly and offered advise and assistance going forward. Would 100% recommend Lisa to others.

Reply from Hays Travel - Paul & Lisa Cooper
Simple to book Lisa was very polite and answered every question I had.

Reply from Hays Travel - Paul & Lisa Cooper
This is our second booking with Paul and Lisa and won't be our last
They are very professional and down to earth and I hope to book many more trips with both of them

Reply from Hays Travel - Paul & Lisa Cooper
Fantastic service, very quick at responding even during such a busy time…. Sorted our holiday out within a day from first contact. Will defo book again thank you Paul ⭐️

Reply from Hays Travel - Paul & Lisa Cooper

Reply from Hays Travel - Paul & Lisa Cooper
Fab customer service from start to finish, will definitely book again with you
Thankyou

Reply from Hays Travel - Paul & Lisa Cooper
We booked our holiday through Paul and Lisa, with 0 deposit lisa was amazing and very polite will definitely be booking another one soon

Reply from Hays Travel - Paul & Lisa Cooper
Quick response, very helpful, second time booking will return as such a great service

Reply from Hays Travel - Paul & Lisa Cooper
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