Paul made the whole booking process so easy from start to finish. I was a bit wary of booking over a Facebook group but Paul put my mind at ease with a phone call and within 10 mins the holiday was bo... See more
Company replied
Personal Travel Consultant - Paul & Lisa Cooper, DN4 Warmsworth, GB
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Paul made the whole booking process so easy from start to finish. I was a bit wary of booking over a Facebook group but Paul put my mind at ease with a phone call and within 10 mins the holiday was bo... See more
Company replied
Paul and Lisa have a knowledge of our wants and desires in our holidays and meet our needs. We have and will always use their high quality service.
Company replied
Lisa and Paul were Prompt replying to my message about a holiday we had our eyes on. I screenshot the price we got via the app and they were able to beat this price. It was a hassle free booking syst... See more
Company replied
I had an excellent experience booking my holiday. Lisa was friendly, patient and took the time to listen to exactly what I was looking for. She went above and beyond to find the perfect holiday for me... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant - Paul & Lisa Cooper, DN4, Warmsworth, United Kingdom
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Absolutely brilliant as always, Very professional and incredibly helpful. Paul & Lisa make booking a holiday quick, Simple and easy. Many thanks ☺️

Reply from Hays Travel - Paul & Lisa Cooper
Super quick and easy to book. Paul answered all my questions with ease and friendliness. Swapped and changed dates/airports to get me the best price. Will definitely use for my next holiday too! Thanks Paul 😄

Reply from Hays Travel - Paul & Lisa Cooper
Lisa was lovely told her what we were looking for and budget and she helped find us a holiday

Reply from Hays Travel - Paul & Lisa Cooper
Paul was really helpful from my first initial conversation with him over messenger to booking the holiday over the phone.
Very informative & talked me through everything I was receiving & how to go online & check information.
Great experience. Would definitely book again.

Reply from Hays Travel - Paul & Lisa Cooper
From initial enquiry, to several questions,to the actual booking,Lisa was extremely helpful,knowledgeable and patient! Great service and communication throughout.

Reply from Hays Travel - Paul & Lisa Cooper
It’s the personal touch that both Lisa & Paul add. Nothing is too much trouble.

Reply from Hays Travel - Paul & Lisa Cooper
Booked with these guys before, transparent, honest, trustworthy what more can you ask for.
Paul and Lisa cooper, a pleasure to Deal with. 👍🍺

Reply from Hays Travel - Paul & Lisa Cooper
Good communication and very accommodating with our requests thank you

Reply from Hays Travel - Paul & Lisa Cooper
Saw a promo on Facebook. Left a message and an hour later we had an amazing cruise booked for Xmas 2026. So easy, so helpful and such an amazing price.

Reply from Hays Travel - Paul & Lisa Cooper
Paul & Lisa are my go to holliday reps. Iv booked a few with them now. Always easy to book very responsive. Great advise given on all bookings. Wouldnt go anywhere else

Reply from Hays Travel - Paul & Lisa Cooper
Couldn’t ask for better, kinder, more patient people because me trying to book this holiday would have tried the patience of a saint. But Lisa was fantastic, answered all the questions I had (which was a lot) and was just amazing from start to finish. Can’t recommend them highly enough. So knowledgeable and helpful. Absolutely fantastic.

Reply from Hays Travel - Paul & Lisa Cooper
Lisa was very quick and helpful when it came to booking my holiday

Reply from Hays Travel - Paul & Lisa Cooper
Lisa was lovely and very helpful and informative.

Reply from Hays Travel - Paul & Lisa Cooper
Paul was absolutely lovely when I booked this holiday, so easy to chat with and great with any questions or requests I had. He was really informative and gave me all of my options at the time of booking! I would definitely book with Paul & Lisa again.

Reply from Hays Travel - Paul & Lisa Cooper
Very quick service delivered. Lisa was lovely and efficient. Got us a great holiday. Thank you.

Reply from Hays Travel - Paul & Lisa Cooper
Really easy to book. Looked at the best options for me to suit what I needed and my budget. Simple way to book a holiday as it's all done for you! So easy I booked two in one day!

Reply from Hays Travel - Paul & Lisa Cooper
They definitely put a smile on my face. Great service nothing is too much trouble. We have booked through Paul and Lisa on a number of occasions and they make it easy…Thankyou!

Reply from Hays Travel - Paul & Lisa Cooper
Lisa was amazing, super patient with answering all my questions and put my mind at ease with regards to booking a cruise for the first time :-)

Reply from Hays Travel - Paul & Lisa Cooper
Lisa was very efficient and contacted me straight away to book my holiday. Very pleased and would definitely recommend.

Reply from Hays Travel - Paul & Lisa Cooper
Friendly, easy, no messing around, all booked quickly including finding best deal, would definitely use again

Reply from Hays Travel - Paul & Lisa Cooper
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