Hays Travel - Paul & Lisa Cooper Reviews 

502
TrustScore 5 out of 5

5.0

Personal Travel Consultant - Paul & Lisa Cooper, DN4 Warmsworth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Paul made the whole booking process so easy from start to finish. I was a bit wary of booking over a Facebook group but Paul put my mind at ease with a phone call and within 10 mins the holiday was bo... See more

Company replied

Rated 5 out of 5 stars

Paul and Lisa have a knowledge of our wants and desires in our holidays and meet our needs. We have and will always use their high quality service.

Rated 5 out of 5 stars

Lisa and Paul were Prompt replying to my message about a holiday we had our eyes on. I screenshot the price we got via the app and they were able to beat this price. It was a hassle free booking syst... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience booking my holiday. Lisa was friendly, patient and took the time to listen to exactly what I was looking for. She went above and beyond to find the perfect holiday for me... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant - Paul & Lisa Cooper, DN4, Warmsworth, United Kingdom

  • 01709 468923

5.0

Excellent

TrustScore 5 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(502)

120,995 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to Lisa and Paul for being so…

Thank you to Lisa and Paul for being so quick and helpful in booking our first family holiday 😊

July 10, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you, you're welcome, anything else you require please call us on 01709 468923 or 01302 319197..

Rated 5 out of 5 stars

Happy helpful professional

Lisa was very happy help with any answers to questions I had even down to advice that I didn't know about she was very professional and knowledgeable and made my Booking easy and pleasant
thank you Lisa

June 21, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you, you're welcome, anything else you need contact us on 01709 468923 or 01302 319197..

Rated 5 out of 5 stars

10 out of 10

From start of booking to present helpful informative knowledgeable and helpful and patient with my cha gesture of mind .

June 27, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you David, you're welcome..

Rated 5 out of 5 stars

Paul was very helpfully from start to…

Paul was very helpfully from start to finish and made the process of booking our 2026 summer holiday with easy
He also explained all about the area and about the hotel we are booked to go to as he stated his family go to the places before advertising he definitely gets a 10/10 from me and will be using him again on future bookings wish

June 27, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you Jason, you're welcome..

Rated 5 out of 5 stars

Holidays abroad

Rang Paul over a holiday,he got me same holiday cheaper with better flight time's,I would thoroughly recommend Paul to anyone and I will be looking out on Facebook for more holidays he puts on,that is why I gave 5 star review.

June 26, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you David, you're welcome..

Rated 5 out of 5 stars

Booked holiday :-)

Lisa returned my call very quick and gave me a huge amount of knowledge for the upcoming holiday I was interested in.

May 27, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you, you're welcome..

Rated 5 out of 5 stars

Kind and well mannered gentleman

Kind and well mannered gentleman, talked us though our holiday request and fully explained each requirement we needed.
We will most definitely book through Hays again. The booking could not have been easier having someone to go through it with you.
Many thanks Paul, we really appreciated your time 👍

May 29, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you, you're welcome..

Rated 5 out of 5 stars

I felt they understood our needs the…

I felt they understood our needs the service felt very personal and it was important to them that we were happy. They also made sure that we understood the package we were buying.

May 24, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you, you're welcome..

Rated 5 out of 5 stars

Second booking with Paul

Second booking with Paul. Very knowledgeable and everything went through no problem. Always responds to any questions you have.

May 19, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thankyou, you're welcome..

Rated 5 out of 5 stars

Fantastic!

Make booking a holiday easy and stress free, contacted me efficiently at a time to suit me best! 100% recommend for all holiday needs.

May 14, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you, you're welcome..

Rated 5 out of 5 stars

This is possibly my 3 time of booking…

This is possibly my 3 time of booking through Paul and Lisa. The latest deal was for Orlando (having never been to the US) but knowing it was on the bucket list it had to be done.

Lisa gave me good tips and general knowledge from her experience of doing the trip and also advised what things to consider for example applying for visas.

Thank you again to you both.

Ps just need a holiday for 2027 now 😀

May 16, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Ah Thank you, you're welcome..

Rated 5 out of 5 stars

Great service from start to end

Great service from start to end. I found the Facebook site and saw a couple of locations we liked. I messaged and got a response almost immediately. Paul arranged a call and put us at ease. The booking experience was so quick and through. We would definitely use the service again & already recommended to friends

May 6, 2025
Hays Travel - Paul & Lisa Cooper logo

Reply from Hays Travel - Paul & Lisa Cooper

Thank you, you're welcome..

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look