Paul made the whole booking process so easy from start to finish. I was a bit wary of booking over a Facebook group but Paul put my mind at ease with a phone call and within 10 mins the holiday was bo... See more
Company replied
Location
Switch locationPersonal Travel Consultant - Paul & Lisa Cooper, DN4 Warmsworth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lisa and Paul were Prompt replying to my message about a holiday we had our eyes on. I screenshot the price we got via the app and they were able to beat this price. It was a hassle free booking syst... See more
Company replied
I had an excellent experience booking my holiday. Lisa was friendly, patient and took the time to listen to exactly what I was looking for. She went above and beyond to find the perfect holiday for me... See more
Company replied
Our 3rd family holiday booked with Paul and Lisa - easy , quick, reliable and efficient. They are brilliant - wouldn’t go anywhere else always sort us out a deal and help with online bookings and di... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Paul & Lisa Cooper, DN4, Warmsworth, United Kingdom
- 01709 468923
5.0
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So easy to book with
So easy to book with, very accommodating and has my holiday price matched, booked and confirmed within hours! Excellent service and a really nice person to chat too! Thank you!
August 22, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome..
Brilliant again !
Our 3rd family holiday booked with Paul and Lisa - easy , quick, reliable and efficient. They are brilliant - wouldn’t go anywhere else always sort us out a deal and help with online bookings and discounts. Local to us and understanding of flight times and children / families.
Quick and accessible through social media messaging and in this day and age with how busy working life is that’s brilliant for us.
We can’t wait to go away again thanks guys :-)
August 6, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you for booking with us again Eleanor, you're welcome..
The best people
The best people, so helpful. 100% recomend and you can genuinely tell they enjoy their job
August 13, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you for booking with us again Andy..you're welcome..
Very informative & easy process to book
Very informative & answered all questions we asked very prompt & precise. Booking was a very easy process.
August 10, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Paul was very friendly
Paul was very friendly, told me everything I wanted/needed to know about the holiday with additional information too. Even checked other dates to see if could get the holiday cheaper
August 7, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you Amy, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Paul was very helpful in finding the…
Paul was very helpful in finding the best deals and finding the dates we wanted, very good service explained everything really well very smooth process will absolutely book with them again.
August 7, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
I wanted a little break with 8 friend…
I wanted a little break with 8 friend we spoke to Lisa who arranged our every need promptly and with no hassle at all. To top it all off she beat every price I had looked into all in all great service will definitely be using them again A1 service
August 6, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Friendly and very helpful and answered…
Friendly and very helpful and answered all my questions as well as gave us as much information on our holiday as possible. Would definitely use again! Happy customers and can't wait for our holiday!
July 25, 2025
Reply from Hays Travel - Paul & Lisa Cooper
You're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Fantastic Service
Paul was brilliant, so easy to book and takes the stress of finding and booking a holiday away! Very happy, thanks so much!
August 1, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Lisa was fantastic we got our cruise…
Lisa was fantastic we got our cruise booked in less than 15 minutes
She was able to get me everything i wanted plus some
I would highly recommend Paul & Lisa at Hays travel
I will definitely be recommending you both to friends and family
Well done guys and thanks again
July 22, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Amazing service and price
Amazing service and price
Lisa got us exactly what we wanted from seeing a post on social media we just needed a few things changing and she was amazing with trying different options and got us the best price!!!
Cannot wait now for the holiday
Thank you
July 26, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Paul was great really helpful…
Paul was great really helpful pricing things up for us before we booked. Was quick and efficient when we did want to book
July 19, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Lisa made everything so easy I will use…
Lisa made everything so easy I will use them again in the future Thankyou
July 18, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197.
Very informative and helpful
Our first cruise and Paul was very helpful and informative
July 18, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Lisa and Paul were brilliant
Lisa and Paul were brilliant. Very helpful, incisive and giving great advice. They couldn't do enough for us.
July 15, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need please contact us on 01709 468923 or 01302 319197..
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need call us on 01709 468923 or 01302 319197..
Always quick response and very helpful 😁
July 11, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you Caroline, you're welcome, anything else you need please call us on 01709 468923 or 01302 319197..
Was easy to book everything was…
Was easy to book everything was explained and prices was all broke up and u get made flights easy thanks for the experience
July 1, 2025
Reply from Hays Travel - Paul & Lisa Cooper
Thank you, you're welcome, anything else you need call us on 01709 468923 or 01302 319197..
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.