Hays Travel - Paul & Lisa Cooper Reviews 

Brilliant fast customer service, dropped the page a message and had a call within half an hour. My holiday was all booked and sorted in under 10 minutes. Recieved all the emails and booking information straight away and a follow up message to see if I needed anymore help.
Super friendly and great service. Would definitely use again.

Very easy to contact Paul & Lisa, I have been watching their page for a while unsure on whether to book with them or not but I 100% will be booking with them again. Friendly, helpful and I felt at comfort when talking to them. No issues so far to have to deal with but I am confident that if any do arise they will be on hand to help. Looking forward to dealing with them again. Thankyou !

The easiest way to book a holiday! Called while cooking tea and by the time tea was ready I had booked our family holiday with zero stress! Cheapest price compared to all big agents and independents! Thank you so much Paul for making it so quick, easy and great value!

I have booked two holidays with Lisa at Hays now, and the service has been great. She’s always on hand to answer any queries I have and responds quickly. Will definitely be hoping to book more amazing holidays with her in the future.

Really helpful patient and straightforward

Exelent the service was straight forward and none stressful

I spoke at Kenneth about the cruise and had a list of questions to ask- having never cruised before. I was given all the answers before I had to ask. Great service so far

Easy to arrange and book

I was told by Lisa when booking that payment would be over 26 months and works out at around £170 per month. I queried if this was correct as companies usually want the last payment Months before departure and I was reassured it was correct. Once receiving the booking confirmation, it states final payment will be due Jan 2028, not May 2028. This means my monthly payment will be around £200, not £170. It’s not a significant difference, however when committing to such an amount for 2 years, I need the correct transparent information to make my decision on whether I can afford to book. Lisa was nice to deal with on the phone and I’d have given 5 stars had it not been for the incorrect information. Just feedback so Lisa knows for future clients that might find that extra £30 past their budget.

Couldn’t recommend anyone better xxx
Thank you so much

I will definitely book with Paul and Lisa again. I told them what I was looking for, eg hotel, location and flights, dates etc and it was all booked the same evening at a good price. Very knowledgeable and customer focused.

Great service and lovely people

Great communication and made booking the holiday easy. Lisa also gave us travel advice and sent me relevant links to make everything straight forward.

Best travel agent ive used ,went above and beyond for me ,thanks

Lisa at Hays Travel was absolutely fantastic. She was extremely helpful from start to finish and very knowledgeable about the destination we were booking. She took the time to explain everything clearly, answered all our questions, and made sure we got the best options to suit our needs. Her expertise and friendly approach made the whole booking process easy and stress-free. We felt very confident booking with her and would highly recommend Lisa to anyone looking to book a holiday

Easy and efficient

Always try to book through Paul and Lisa. Always great service and so good at getting back to you quickly. Everything is just so easy and seamless. They are always on hand for any questions and queries

Very friendly professional and put my mind at rest with feeling overwhelmed with a first time booking for Florida , answered my many questions would definitely recommend xx

Everything amazing, ease of booking, helpfulness. Great customer service and very knowledgable about areas of where booking. Thanks Paul and Lisa

Very helpful. Made sure I had the same package as my family who booked earlier than me. Very friendly. Made the whole booking experience easy and comfortable