We were looked after by one of Hays Consultants, Hilary, and she was so helpful, very patient with us, very knowledgeable and we ended up with the perfect cruise for our honeymoon. We would definitel... See more
Location
Switch locationHigh Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB
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Lisa Boulter was absolutely fantastic with booking our Disney Cruise for next year. She was very attentive, down to earth and approachable, being flexible with her working hours and availability. She... See more
Becky sambridge, Thankyou so much for all your help you have found me a amazing holiday ❤️you have met all my requirements and more with such ease ❤️you listened to what I wanted and just got on wit... See more
Company replied
Absolutely amazing service from Sara! She was so helpful, friendly and made booking our holiday completely stress free. Everything was organised perfectly, and we couldn’t be happier, will be booking... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0333 033 9985
4.9
Excellent
5K reviews
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Dont think i will book with any other…
Dont think i will book with any other holiday company than hays
August 30, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Hannah! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Kirsty for stress free bookings
Kirsty who arranged our booking was very pleasant and professional. She took on board our needs/requirements and came up with a couple of options to enable us to make a decision. It was on point, crystal clear exactly what we were getting and therefore stress free. I would not hesitate in contacting her with a view to discussing my future holiday bookings.
David & Christine Olliver.
August 29, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Kirsty! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
No problems were encountered
August 22, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for your review Frank. I hope you have a lovely holiday. Lynda 01924911766 lyndaorourke.ptc@hays-travel.co.uk
Tara was very helpful.
Tara was very helpful, I gave her an outline of what I was looking for.
She came back promptly with some ideas.
Flights were not suitable, so she went back and found flights that fitted my holiday requires perfectly. She also had researched a couple of other hotels and sent them to me.
She was able to get the hotel we wanted and we went ahead and booked our weekend break.
August 28, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Tara! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Tara! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Tony! We are pleaded to hear you have enjoyed his service and hope you have a fantastic holiday
Chloe
Holiday booking
The advisor was very helpful and friendly and rang back when he said he would.
August 29, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for your kind words Kevin, it was a pleasure dealing with you and booking your holiday, have a lovely time in Crete next September . f you require any future holidays you can contact me via email at graham.marshall@hays-travel.co.uk, or 0141 4382051. Regards Graham
Access to an online advisor was some…
Access to an online advisor was some and immediate.
Adam Fearns was knowledgeable and helpful.
August 29, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you so much for your kind review. I hope you have an amazing time. You are more than welcome to contact me anytime in regards to this holiday or for any future holiday plans you may have.
Reply from Hays Travel - Personal Travel Consultants
Thank you so much for leaving a 5* review. it was my pleasure booking your trip away. Thanks Helen
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Rebecca! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Jeanette
Jeanette, was very friendly, yet professional at the same time. Following our initial request, she came back with several options for us to choose from. great service
August 28, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Jeanette! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Easy to book
Easy to book
Small hiccup after booking that Graham Marshall was quick to fix
Very grateful
August 28, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you very much for your kind comments Kelly , it was a pleasure to book your holiday. I hope you all have a terrific time in Lanzarote in November . If you require any future holidays, you can contact me via 0141 4382051, or email graham@hays-travel.co.uk. Regards Graham.
Sara crouch was exceptional
Sara crouch was exceptional, very helpful, supported me to find the right holiday for my family, kept in touch, communication was excellent always informed me of what was happening with the holiday, excellent advice. Would use her again 100%
June 23, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Marylin
Thank you for your lovely comments. It was a pleasure booking your holiday.
Kind Regards
Sara
01375275025
excellent service by Lindsay yesterday
excellent service by Lindsay yesterday, discussed all the options for me with rooms and flight times. Booked everything with her and set up my payments quickly. Very accommodating and she was very polite and courteous. I am a very happy customer :)
August 27, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Lindsey! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Adam! We are pleased to hear you have enjoyed his service and hope you have a fantastic holiday
Chloe
Charlotte found a fantastic holiday…
Charlotte found a fantastic holiday that met all our requirements and more. She was extremely helpful , patient , efficient and very friendly. I couldn't have wished for a better service. I will be definitely booking with hays travel again i eouldnt go anywhere else
August 27, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for choosing to book with me again. I hope you have the most wonderful holiday! If you need anything at all just let me know and I am happy to assist. Kind regards Charlotte
We have just booked a Northern Lights…
We have just booked a Northern Lights Cruise, Alison was really responsive and answered all our questions very promptly and made the whole process very easy.
The price was competitive too!
August 27, 2026
Reply from Hays Travel - Personal Travel Consultants
Hi Alison, thank you for your kind words; it was an absolute pleasure to get you all booked up. Should you need anything else please do not hesitate to contact me on 01902 924968 or drop me an email alison.swift@hays-travel.co.uk
Excellent Service
Our consultant gave an excellent service and provided an alternative option which suited us better. The booking process was smooth and seamless.
August 25, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Bethany! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Reply from Hays Travel - Personal Travel Consultants
Thank you for booking with Samantha! We are pleased to hear you have enjoyed her service and hope you have a fantastic holiday
Chloe
Great communication- friendly service
Great communication- friendly service - was lovely to speak with Helen who sorted everything out for us
August 19, 2026
Reply from Hays Travel - Personal Travel Consultants
Thank you so much for taking time to leave it review. It was my pleasure booking your amazing honeymoon tour. Have an amazing wedding day. Thanks Helen
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